Branch outages and incidents
Outage and incident data over the last 30 days for Branch.
There have been 0 outages or incidents for Branch in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Branch
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API | Active |
| Dashboard | Active |
| Deep Linking | Active |
| Export API | Active |
| Journeys | Active |
| Link Redirection | Active |
| Webhooks | Active |
Latest Branch outages and incidents.
View the latest incidents for Branch and check for official updates:
Increase in error responses from Sendgrid ESP
Description: On July 27, 2023, at 11:30 am PT, our Engineering monitoring alerted that there were issues concerning SendGrid and Braze+SendGrid Universal Email integrations. We immediately began investigating the incident and determined that this was not an issue within the Branch platform, but with the underlying Email Service Sender, SendGrid/Twilio. We reported the issue to SendGrid/Twilio and have been in communication with them. During the incident window, some deep links were not redirecting as intended, but would have redirected to the app-level desktop fallback if configured so end-customers would have seen limited errors. As of 10 am PT on July 28, 2023, both the Branch, Braze, and SendGrid teams are unable to reproduce this issue. To ensure a comprehensive resolution, we have formally escalated this matter with SendGrid/Twilio, and we are awaiting additional information about the incident from them. We will be sharing additional information as soon as possible.
Status: Resolved
Impact: Minor | Started At: July 28, 2023, 4:18 p.m.
Updates:
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Time: July 28, 2023, 7:26 p.m.Status: ResolvedUpdate: On July 27, 2023, at 11:30 am PT, our Engineering monitoring alerted that there were issues concerning SendGrid and Braze+SendGrid Universal Email integrations. We immediately began investigating the incident and determined that this was not an issue within the Branch platform, but with the underlying Email Service Sender, SendGrid/Twilio. We reported the issue to SendGrid/Twilio and have been in communication with them. During the incident window, some deep links were not redirecting as intended, but would have redirected to the app-level desktop fallback if configured so end-customers would have seen limited errors. As of 10 am PT on July 28, 2023, both the Branch, Braze, and SendGrid teams are unable to reproduce this issue. To ensure a comprehensive resolution, we have formally escalated this matter with SendGrid/Twilio, and we are awaiting additional information about the incident from them. We will be sharing additional information as soon as possible.
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Time: July 28, 2023, 5:25 p.m.Status: MonitoringUpdate: As of 10 am PT on 6/28, it appears latency is better on the SendGrid side.
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Time: July 28, 2023, 4:18 p.m.Status: InvestigatingUpdate: As of 9:03 am PST we are once again seeing an increase in error responses for Universal Email Campaign links for clients integrated Sendgrid services, this includes those using Sendgrid, Braze + Sendgrid ESPs. We have reported this issue to Sendgrid and will continue to work with them to resolution.
Increase in error responses for Sendgrid Universal Email
Description: Universal Email Campaign links for clients integrated with Sendgrid, Braze + Sendgrid Universal Email are continuing to operate at a normal success rate and we have observed no further issues.
Status: Resolved
Impact: Minor | Started At: July 27, 2023, 10:41 p.m.
Updates:
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Time: July 28, 2023, 7:58 a.m.Status: ResolvedUpdate: Universal Email Campaign links for clients integrated with Sendgrid, Braze + Sendgrid Universal Email are continuing to operate at a normal success rate and we have observed no further issues.
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Time: July 28, 2023, 5:37 a.m.Status: MonitoringUpdate: Universal Email Campaign links for clients integrated with Sendgrid, Braze + Sendgrid Universal Email are now operating at a normal success rate as of 10:24 PM PT. We will continue to monitor.
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Time: July 27, 2023, 10:41 p.m.Status: InvestigatingUpdate: We are investigating an increase in error responses for Universal Email Campaign links for clients integrated with Sendgrid, Braze + Sendgrid Universal Email. We are actively working with Sendgrid for assistance on resolving this issue.
Undergoing Maintenance
Description: This incident has been resolved.
Status: Resolved
Impact: Maintenance | Started At: July 21, 2023, 12:38 a.m.
Updates:
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Time: July 21, 2023, 12:57 a.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: July 21, 2023, 12:56 a.m.Status: InvestigatingUpdate: We are continuing to investigate this issue.
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Time: July 21, 2023, 12:38 a.m.Status: InvestigatingUpdate: The Branch dashboard is currently undergoing maintenance and is unavailable at this time.
Issues accessing the Quick Links page on the Branch dashboard
Description: Our Engineering team was able to identify the issue and roll back the changes that led to this error. The quick links page is fully operational and users should be able to create and edit links without any errors.
Status: Resolved
Impact: Minor | Started At: June 6, 2023, 6:12 a.m.
Updates:
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Time: June 6, 2023, 8:03 a.m.Status: ResolvedUpdate: Our Engineering team was able to identify the issue and roll back the changes that led to this error. The quick links page is fully operational and users should be able to create and edit links without any errors.
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Time: June 6, 2023, 6:12 a.m.Status: InvestigatingUpdate: We are investigating an issue that is causing an error while trying to access the Quick Links page on the Branch dashboard. Users will be unable to create new Quick links or edit existing links from the dashboard.
Install and Open Increased Error Rate
Description: From 10:01-10:20AM, Branch Installs and Open APIs experienced high error rate and response times causing the system to go into an unhealthy state. Engineers immediately manually scaled up the system. As of 10:20 all systems are recovered. Clicks, Journeys, and V2 Events were not impacted.
Status: Resolved
Impact: None | Started At: May 9, 2023, 5:34 p.m.
Updates:
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Time: May 9, 2023, 5:34 p.m.Status: ResolvedUpdate: From 10:01-10:20AM, Branch Installs and Open APIs experienced high error rate and response times causing the system to go into an unhealthy state. Engineers immediately manually scaled up the system. As of 10:20 all systems are recovered. Clicks, Journeys, and V2 Events were not impacted.
