Branch outages and incidents
Outage and incident data over the last 30 days for Branch.
There have been 0 outages or incidents for Branch in the last 30 days.
Severity Breakdown:
Tired of searching for status updates?
Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!
Sign Up NowComponents and Services Monitored for Branch
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API | Active |
| Dashboard | Active |
| Deep Linking | Active |
| Export API | Active |
| Journeys | Active |
| Link Redirection | Active |
| Webhooks | Active |
Latest Branch outages and incidents.
View the latest incidents for Branch and check for official updates:
Intermittent New User Creation and Scheduled Reports Errors
Description: Our Engineers have identified the root cause of the intermittent issues and it should now be resolved. We will continue to monitor.
Status: Resolved
Impact: None | Started At: April 5, 2023, 7:08 p.m.
Updates:
-
Time: April 5, 2023, 11:21 p.m.Status: ResolvedUpdate: Our Engineers have identified the root cause of the intermittent issues and it should now be resolved. We will continue to monitor.
-
Time: April 5, 2023, 7:08 p.m.Status: IdentifiedUpdate: Our engineers have identified an issue which is impacting creating new users, forgot password functionality, and sending scheduled reports. We are currently investigating.
Drop In Open Event Attributions
Description: On 27 March 2023 at 4:31 PM PST, we made a faulty deployment, leading to a drop in overall Open Event attribution counts for all Ad Networks. At 7 PM PST, our internal anomaly detection system caught the discrepancy, and our engineers quickly worked to roll back the undesired deployment. By 7:30 PM PST, the issue was resolved, and Open Event attribution counts rose to normal levels.
Status: Resolved
Impact: None | Started At: March 27, 2023, 11:30 p.m.
Updates:
-
Time: March 28, 2023, 6:34 p.m.Status: ResolvedUpdate: On 27 March 2023 at 4:31 PM PST, we made a faulty deployment, leading to a drop in overall Open Event attribution counts for all Ad Networks. At 7 PM PST, our internal anomaly detection system caught the discrepancy, and our engineers quickly worked to roll back the undesired deployment. By 7:30 PM PST, the issue was resolved, and Open Event attribution counts rose to normal levels.
High Latency on Error rates
Description: Our team was able to apply fixes and all systems have fully recovered as of 9:30 AM PT.
Status: Resolved
Impact: Minor | Started At: Feb. 13, 2023, 5:22 p.m.
Updates:
-
Time: Feb. 13, 2023, 5:51 p.m.Status: ResolvedUpdate: Our team was able to apply fixes and all systems have fully recovered as of 9:30 AM PT.
-
Time: Feb. 13, 2023, 5:22 p.m.Status: InvestigatingUpdate: SInce 8:45 AM PT we are experiencing high latency and error rates on the Branch API. Our Engineering team is actively investigating this issue.
Dashboard access
Description: Our Engineering Teams have fixed the issue, Dashboard is now accessible. No data was impacted and the incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Jan. 9, 2023, 5:01 p.m.
Updates:
-
Time: Jan. 9, 2023, 5:12 p.m.Status: ResolvedUpdate: Our Engineering Teams have fixed the issue, Dashboard is now accessible. No data was impacted and the incident has been resolved.
-
Time: Jan. 9, 2023, 5:01 p.m.Status: InvestigatingUpdate: We are currently aware of an issue with accessing the Branch Dashboard. We are actively looking into it.
Links API issue
Description: This incident has been resolved.
Status: Resolved
Impact: None | Started At: Oct. 20, 2022, 4:38 p.m.
Updates:
-
Time: Oct. 20, 2022, 5 p.m.Status: ResolvedUpdate: This incident has been resolved.
-
Time: Oct. 20, 2022, 4:38 p.m.Status: MonitoringUpdate: Starting around 8:20AM PST we identified an issue with creating and updating links through API requests via our v1/url endpoint. Click routing and dashboard link creation should not be affected. As of 9:30am the issue has been resolved and API functionality has been restored. We will continue monitoring.
