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Is there an Brandwatch outage?

Brandwatch status: Systems Active

Last checked: 5 minutes ago

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Brandwatch outages and incidents

Outage and incident data over the last 30 days for Brandwatch.

There have been 7 outages or incidents for Brandwatch in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Brandwatch

Outlogger tracks the status of these components for Xero:

Brandwatch Consumer Research API Active
Brandwatch Data Upload API Active
Brandwatch Help Center Active
Brandwatch Reviews Active
Consumer Research Application Active
Data Collection Active
Vizia Admin Active
Vizia Command Center Active
Campaigns Active
Discover Active
Influence Platform Active
Influencer's CRM Active
Advertise Active
Audience Active
Benchmark Active
Cloud Elements EU Production Active
Engage Active
Filestack API Active
Influence (Paladin) Active
Listen Active
Measure Active
Platform (Falcon) Active
Publish Active
Component Status
Active
Brandwatch Consumer Research API Active
Brandwatch Data Upload API Active
Brandwatch Help Center Active
Brandwatch Reviews Active
Consumer Research Application Active
Data Collection Active
Vizia Admin Active
Vizia Command Center Active
Active
Campaigns Active
Discover Active
Influence Platform Active
Influencer's CRM Active
Active
Advertise Active
Audience Active
Benchmark Active
Cloud Elements EU Production Active
Engage Active
Filestack API Active
Influence (Paladin) Active
Listen Active
Measure Active
Platform (Falcon) Active
Publish Active

Latest Brandwatch outages and incidents.

View the latest incidents for Brandwatch and check for official updates:

Updates:

  • Time: Oct. 10, 2024, 6:57 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 10, 2024, 4:01 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue with Consumer Intelligence Alerts. Users may not be receiving alerts as expected. Our engineering team is actively investigating the root cause and will implement a fix as soon as possible. Temporary Solution: If you have access to the platform, you can still monitor mentions by viewing them directly in the dashboard. We apologize for any inconvenience and will provide updates as soon as more information becomes available. Thank you for your patience.

Updates:

  • Time: Oct. 10, 2024, 8:28 a.m.
    Status: Resolved
    Update: We are pleased to inform you that the backlog affecting Facebook and Instagram data has been successfully resolved. Data from Facebook and Instagram is now flowing normally, and all systems are fully operational. We will continue to monitor the situation closely to ensure ongoing stability. Thank you for your patience, and we apologize for any inconvenience caused during the downtime.
  • Time: Oct. 9, 2024, 4:50 p.m.
    Status: Monitoring
    Update: Facebook and Instagram data are still experiencing delays. Our teams are actively working to clear the remaining delays and restore full functionality as soon as possible. We appreciate your patience and will continue to provide updates as we make progress.
  • Time: Oct. 8, 2024, 5:01 p.m.
    Status: Monitoring
    Update: We have resolved the issue affecting real-time mentions for most sources. Real-time mentions are now back to normal for all sources except Facebook and Instagram. Due to a high volume of Facebook comments data ingested earlier today, Facebook and Instagram data are currently experiencing a delay of approximately 2 hours. Our team is monitoring the situation closely and working to minimize this delay. We will provide further updates as soon as we have more information.
  • Time: Oct. 8, 2024, 3:49 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue where all real-time mentions are delayed in appearing within dashboards and queries. Backfills are unaffected. Our team is actively investigating the cause of the delay and working to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and will provide further updates as soon as we have more information. Thank you for your patience.

Updates:

  • Time: Oct. 8, 2024, 5:27 p.m.
    Status: Resolved
    Update: This incident has been resolved, thank you for your patience.
  • Time: Oct. 8, 2024, 2:40 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 8, 2024, 2:40 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with user logins to Brandwatch. Some users may encounter difficulties accessing their accounts. Our technical team is actively investigating the issue and working to resolve it as quickly as possible. We appreciate your patience during this time.

Updates:

  • Time: Sept. 27, 2024, 7:39 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 26, 2024, 8:57 a.m.
    Status: Investigating
    Update: We're currently experiencing slower-than-expected load times for backfills across the platform. Our team is actively investigating the issue and working to restore optimal performance as soon as possible. We appreciate your patience and will provide further updates as soon as we have more information. Thank you for your understanding.

Updates:

  • Time: Sept. 23, 2024, 6:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 23, 2024, 5:35 p.m.
    Status: Identified
    Update: We are currently experiencing slower-than-usual query backfills. Our engineering team is actively investigating the issue to identify the root cause and implement a solution as quickly as possible.

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Frequently Asked Questions - Brandwatch

Is there a Brandwatch outage?
The current status of Brandwatch is: Systems Active
Where can I find the official status page of Brandwatch?
The official status page for Brandwatch is here
How can I get notified if Brandwatch is down or experiencing an outage?
To get notified of any status changes to Brandwatch, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Brandwatch every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Brandwatch do?
Brandwatch is a social suite that enables businesses to quickly understand and engage with their customers on social media.

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