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Is there an Brandwatch outage?

Brandwatch status: Systems Active

Last checked: 2 minutes ago

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Brandwatch outages and incidents

Outage and incident data over the last 30 days for Brandwatch.

There have been 7 outages or incidents for Brandwatch in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Brandwatch

Outlogger tracks the status of these components for Xero:

Brandwatch Consumer Research API Active
Brandwatch Data Upload API Active
Brandwatch Help Center Active
Brandwatch Reviews Active
Consumer Research Application Active
Data Collection Active
Vizia Admin Active
Vizia Command Center Active
Campaigns Active
Discover Active
Influence Platform Active
Influencer's CRM Active
Advertise Active
Audience Active
Benchmark Active
Cloud Elements EU Production Active
Engage Active
Filestack API Active
Influence (Paladin) Active
Listen Active
Measure Active
Platform (Falcon) Active
Publish Active
Component Status
Active
Brandwatch Consumer Research API Active
Brandwatch Data Upload API Active
Brandwatch Help Center Active
Brandwatch Reviews Active
Consumer Research Application Active
Data Collection Active
Vizia Admin Active
Vizia Command Center Active
Active
Campaigns Active
Discover Active
Influence Platform Active
Influencer's CRM Active
Active
Advertise Active
Audience Active
Benchmark Active
Cloud Elements EU Production Active
Engage Active
Filestack API Active
Influence (Paladin) Active
Listen Active
Measure Active
Platform (Falcon) Active
Publish Active

Latest Brandwatch outages and incidents.

View the latest incidents for Brandwatch and check for official updates:

Updates:

  • Time: Sept. 5, 2024, 1:53 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 5, 2024, 1:07 p.m.
    Status: Investigating
    Update: Some customers will see errors loading dashboard components and failed data downloads/exports. This also includes Public sharing Dashboard links and dashboard exports. <strong>Projected Resolution -</strong> Our Engineering teams are investigating and working to resolve this issue with urgency. Many thanks for your patience and apologies for any inconvenience caused. This status page will update as soon as we have further information to share.
  • Time: Sept. 5, 2024, 9:48 a.m.
    Status: Investigating
    Update: Some customers will see errors loading dashboard components and failed data downloads/exports <strong>Projected Resolution -</strong> Our Engineering teams are investigating and working to resolve this issue with urgency. Many thanks for your patience and apologies for any inconvenience caused. This status page will update as soon as we have further information to share.

Updates:

  • Time: Oct. 7, 2024, 2:07 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 25, 2024, 1:09 a.m.
    Status: Monitoring
    Update: An update to the Hub app has been deployed to the App Store and is available to install. This update appears to have resolved the Hub app's degraded performance, and customers still experiencing issues with our app are advised to contact Support for further troubleshooting. We thank you again for your patience throughout this update's development, and apologise for the frustration these issues have caused.
  • Time: Aug. 27, 2024, 7:03 p.m.
    Status: Investigating
    Update: We are currently experiencing degraded performance within the Hub application - Publish module of Social Media Management. The impacted areas include continuous loading screens, timeout requests, and other abnormal behaviors. Please Note: Publish module functionality on desktop for Social Media Management is operational and working as intended. This can be used in place while our team continues investigating the issues with the Hub application. We are treating the matter as highest priority and apologize for the interruption this causes. We appreciate your patience while we work on resolving this issue.

Updates:

  • Time: Aug. 27, 2024, 3:11 p.m.
    Status: Resolved
    Update: We wanted to inform you about a recent issue that occurred during a system update involving Instagram channels. What Happened: Earlier today, some Instagram channels were unintentionally disconnected due to a technical issue. This caused temporary difficulties in reconnecting channels, and some became disconnected. What We’re Doing About It: We’ve identified the cause of the issue and implemented a new process to prevent this from happening again. Our teams are also reviewing the situation to ensure all aspects are fully addressed. Next Steps: We’re working closely with our teams to ensure everything returns to normal and to prevent similar issues in the future. For now, please reconnect your channels. Your experience is very important to us, and we appreciate your patience. https://social-media-management-help.brandwatch.com/hc/en-us/articles/4624820158621-Reconnecting-Disconnected-Channels

Updates:

  • Time: Aug. 19, 2024, 9:24 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 19, 2024, 7:40 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 19, 2024, 7:29 a.m.
    Status: Investigating
    Update: We are currently experiencing what appears to be a general issue preventing some users from accessing the Brandwatch SMM platform.

Updates:

  • Time: Aug. 9, 2024, 9:49 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 9, 2024, 7:55 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 9, 2024, 6:35 a.m.
    Status: Investigating
    Update: We are currently aware of an issue with our Navigational Menu not appearing for some users. Our Development Team have been notified and are currently investigating the issue. We thank you for your patience and sincerely apologise for any inconvenience caused.

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Frequently Asked Questions - Brandwatch

Is there a Brandwatch outage?
The current status of Brandwatch is: Systems Active
Where can I find the official status page of Brandwatch?
The official status page for Brandwatch is here
How can I get notified if Brandwatch is down or experiencing an outage?
To get notified of any status changes to Brandwatch, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Brandwatch every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Brandwatch do?
Brandwatch is a social suite that enables businesses to quickly understand and engage with their customers on social media.

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