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Is there an Brandwatch outage?

Brandwatch status: Systems Active

Last checked: 7 minutes ago

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Brandwatch outages and incidents

Outage and incident data over the last 30 days for Brandwatch.

There have been 7 outages or incidents for Brandwatch in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Brandwatch

Outlogger tracks the status of these components for Xero:

Brandwatch Consumer Research API Active
Brandwatch Data Upload API Active
Brandwatch Help Center Active
Brandwatch Reviews Active
Consumer Research Application Active
Data Collection Active
Vizia Admin Active
Vizia Command Center Active
Campaigns Active
Discover Active
Influence Platform Active
Influencer's CRM Active
Advertise Active
Audience Active
Benchmark Active
Cloud Elements EU Production Active
Engage Active
Filestack API Active
Influence (Paladin) Active
Listen Active
Measure Active
Platform (Falcon) Active
Publish Active
Component Status
Active
Brandwatch Consumer Research API Active
Brandwatch Data Upload API Active
Brandwatch Help Center Active
Brandwatch Reviews Active
Consumer Research Application Active
Data Collection Active
Vizia Admin Active
Vizia Command Center Active
Active
Campaigns Active
Discover Active
Influence Platform Active
Influencer's CRM Active
Active
Advertise Active
Audience Active
Benchmark Active
Cloud Elements EU Production Active
Engage Active
Filestack API Active
Influence (Paladin) Active
Listen Active
Measure Active
Platform (Falcon) Active
Publish Active

Latest Brandwatch outages and incidents.

View the latest incidents for Brandwatch and check for official updates:

Updates:

  • Time: Aug. 6, 2024, 2:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 6, 2024, 1:26 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 6, 2024, 9:58 a.m.
    Status: Investigating
    Update: We are aware of an ongoing issue with uploading media content to Publish, affecting all users. The issue appears to be caused by an outage at a third-party content delivery vendor. We apologise for the inconvenience this causes and will provide further updates as soon as we have them.

Updates:

  • Time: Aug. 5, 2024, 1:27 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 2, 2024, 6:20 p.m.
    Status: Monitoring
    Update: We wanted to update you on the recent issue affecting channel and data indexing. The problem is now mostly resolved. Here are the key points: Failed and Indexing Started Statuses: Items previously marked as “failed” or stuck with the “indexing_started” status will be sorted out shortly. Recent Channels: Some channels added in the last 10 days might still show incorrect statuses, even though the data and metrics are accurate and present. Resolution Timeline: We expect everything to be fully corrected by tomorrow afternoon. New Channels: All newly added channels are working seamlessly without issues. Thank you for your patience and understanding. We appreciate your support.
  • Time: Aug. 2, 2024, 5:29 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue causing delays and interruptions in channel and data indexing within Benchmark. Our team is actively working to resolve this as quickly as possible. We appreciate your patience and understanding during this time. Further updates will be provided as soon as they become available. Thank you for your continued support.

Updates:

  • Time: Aug. 2, 2024, 8:16 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 1, 2024, 8:26 p.m.
    Status: Monitoring
    Update: Query backfills and realtime mentions are operating normally, we are monitoring the situation for any further issues.
  • Time: Aug. 1, 2024, 5:01 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 31, 2024, 4:52 p.m.
    Status: Identified
    Update: We have identified the root cause and are working to restore the load performance to normal.
  • Time: July 30, 2024, 5:52 p.m.
    Status: Investigating
    Update: We are currently investigating an issue causing increased load on our system, which may be affecting performance. Our team is actively working to identify and resolve the root cause as quickly as possible. We apologize for any inconvenience this may be causing and appreciate your patience during this time. Further updates will be provided as soon as more information becomes available. Thank you for your understanding and cooperation.

Updates:

  • Time: July 17, 2024, 12:47 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 17, 2024, 7:16 a.m.
    Status: Investigating
    Update: We are currently experiencing an issue with all Instagram Engage content indexing with a delay of several minutes. Our Development team have been notified, and we will provide all updates as soon as they are available. We apologise for any inconvenience caused, and thank you for your patience.

Updates:

  • Time: June 27, 2024, 10:30 a.m.
    Status: Resolved
    Update: We are happy to inform you that the recent issue affecting our Publish module has been successfully resolved. Thank you for your patience and understanding.
  • Time: June 27, 2024, 9:33 a.m.
    Status: Identified
    Update: Our developers have identified the underlying cause of the issue and have been able to mitigate some of the effects. We now see improved performance across the Publish module, with some intermittent interruptions. As the publisher now works through the backlog of content, some posts may become temporarily stuck in the 'processing' stage of publishing. We will continue to provide further updates as they become available.
  • Time: June 27, 2024, 8:27 a.m.
    Status: Investigating
    Update: We are currently experiencing some loading issues within the Publish module of Social Media Management. The impacted areas include the calendar, the post creator and the scheduler. Our team is currently investigating the issue and treating the matter as highest priority. We apologise for the interruption this causes and appreciate your patience while we work on resolving this issue.

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Frequently Asked Questions - Brandwatch

Is there a Brandwatch outage?
The current status of Brandwatch is: Systems Active
Where can I find the official status page of Brandwatch?
The official status page for Brandwatch is here
How can I get notified if Brandwatch is down or experiencing an outage?
To get notified of any status changes to Brandwatch, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Brandwatch every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Brandwatch do?
Brandwatch is a social suite that enables businesses to quickly understand and engage with their customers on social media.

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