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Is there an Brandwatch outage?

Brandwatch status: Systems Active

Last checked: 7 minutes ago

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Brandwatch outages and incidents

Outage and incident data over the last 30 days for Brandwatch.

There have been 7 outages or incidents for Brandwatch in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Brandwatch

Outlogger tracks the status of these components for Xero:

Brandwatch Consumer Research API Active
Brandwatch Data Upload API Active
Brandwatch Help Center Active
Brandwatch Reviews Active
Consumer Research Application Active
Data Collection Active
Vizia Admin Active
Vizia Command Center Active
Campaigns Active
Discover Active
Influence Platform Active
Influencer's CRM Active
Advertise Active
Audience Active
Benchmark Active
Cloud Elements EU Production Active
Engage Active
Filestack API Active
Influence (Paladin) Active
Listen Active
Measure Active
Platform (Falcon) Active
Publish Active
Component Status
Active
Brandwatch Consumer Research API Active
Brandwatch Data Upload API Active
Brandwatch Help Center Active
Brandwatch Reviews Active
Consumer Research Application Active
Data Collection Active
Vizia Admin Active
Vizia Command Center Active
Active
Campaigns Active
Discover Active
Influence Platform Active
Influencer's CRM Active
Active
Advertise Active
Audience Active
Benchmark Active
Cloud Elements EU Production Active
Engage Active
Filestack API Active
Influence (Paladin) Active
Listen Active
Measure Active
Platform (Falcon) Active
Publish Active

Latest Brandwatch outages and incidents.

View the latest incidents for Brandwatch and check for official updates:

Updates:

  • Time: June 20, 2024, 4:03 p.m.
    Status: Resolved
    Update: We are happy to inform you that the recent issue affecting Instagram comments and data in Brandwatch Consumer Research has been successfully resolved. Our dedicated engineering teams have worked around the clock to address this, and after extensive testing, we can confirm that the indexing of Instagram data is now back to normal. Additional Context: We experienced some issues retrieving data from the Meta API, which caused a delay in indexing Instagram data into Consumer Research. The data itself was not missing or lost, but it was significantly delayed due to minor issues that needed rectification. Once resolved, the data began appearing in a timely manner again. Our engineers, although satisfied with the current resolution, are already discussing a long-term plan to ensure maximum stability and prevent similar issues in the future. If you notice any remaining issues or missing data, please let us know by contacting our support team at [email protected]. Thank you for your patience and understanding.
  • Time: June 19, 2024, 2:05 p.m.
    Status: Investigating
    Update: We are currently experiencing delays and missing comments/data related to Instagram within Brandwatch Consumer Research. Due to the time-sensitive nature of this issue, we have escalated it with the highest priority. What We Know: We are observing delays in Instagram comments and data. What We Are Doing: Our engineers are actively investigating and working to resolve the issue. Current Status: We will keep you posted on any developments as they occur. Thank you for your patience and understanding.

Updates:

  • Time: June 19, 2024, 7 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 19, 2024, 6:08 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: June 11, 2024, 9:45 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 24, 2024, 6:10 p.m.
    Status: Identified
    Update: Creation of new queries that make use of Social Panels has been re-enabled. Dashboards that use Social Panels where that Social Panel was created on or after May 16th 2024 may experience issues with Mentions not appearing in their dashboards. Queries that make use of Social Panels are functioning properly. The data may be seen in the Query's Explore page, however, the associated Dashboards may still not correctly display the data. Queries and Dashboards that are using a Social Panel that was created before May 16th 2024 are working normally.
  • Time: May 23, 2024, 3:53 p.m.
    Status: Investigating
    Update: There are currently ongoing issues with Social Panels in the platform 1. Creation of new queries that make use of Social Panels has been disabled. This is to preserve system stability whilst engineers work on a resolution. 2. Queries and Dashboards that use Social Panels where that Social Panel was created in the last ~7 days may experience issues with Mentions not appearing in their dashboards. Our engineers are working on a resolution to these issues with Social Panels and a timeline will be shared once available. Queries and Dashboards that are using a Social Panel that was created more than 7 days ago are working normally.
  • Time: May 23, 2024, 2:57 p.m.
    Status: Investigating
    Update: Queries and Dashboards that use Social Panels where that Social Panel was created in the last ~7 days may experience issues with Mentions not appearing in their dashboards. Queries and Dashboards that are using a Social Panel that was created more than 7 days ago are working normally. Queries and Dashboards not using Social Panels are working normally. Creation of new queries with social panels is currently disabled in the query builder to preserve system stability whilst engineers resolve the issue. Engineers are investigating.
  • Time: May 23, 2024, 1:21 p.m.
    Status: Investigating
    Update: Queries and Dashboards that use Social Panels where that Social Panel was created in the last ~7 days may experience issues with Mentions not appearing in their dashboards. Queries and Dashboards that are using a Social Panel that was created more than 7 days ago are working normally. Queries and Dashboards not using Social Panels are working normally. Our Engineering team is investigating.

Updates:

  • Time: Oct. 7, 2024, 12:27 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 27, 2024, 12:59 p.m.
    Status: Monitoring
    Update: An update to the Support Chat widget has been deployed. This update resolves the prior degraded performance with our chat widget, customers still experiencing issues with the chat widget are advised to contact Support for further troubleshooting via [email protected] We thank you again for your patience throughout this update’s development, and apologise for the frustration this issue has caused.
  • Time: June 4, 2024, 9:44 a.m.
    Status: Investigating
    Update: We are continuing to investigate intermittent issues with our chat tool. If necessary please contact support at [email protected]. We will continue to provide updates with our progress.
  • Time: May 21, 2024, 11:28 a.m.
    Status: Investigating
    Update: Some users may be experiencing intermittent issues with our chat widget as we make improvements. If you cannot see the chat widget and would like to make contact with support, please email us at [email protected]. We apologise for any inconvenience and appreciate your patience. We will keep you updated with our progress.

Updates:

  • Time: May 21, 2024, 9:43 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 21, 2024, 9:43 a.m.
    Status: Investigating
    Update: Hello, everyone! We’re happy to report that the issue affecting Social Media Management has been resolved. Thank you for your patience and understanding while we worked through this. If you experience any further issues, please don't hesitate to reach out to our support team.
  • Time: May 21, 2024, 9:36 a.m.
    Status: Investigating
    Update: We are currently experiencing a service interruption affecting Social Media Management. Our team is working to resolve this as quickly as possible. We apologise for the inconvenience and appreciate your patience. We will update you shortly with some news.

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Frequently Asked Questions - Brandwatch

Is there a Brandwatch outage?
The current status of Brandwatch is: Systems Active
Where can I find the official status page of Brandwatch?
The official status page for Brandwatch is here
How can I get notified if Brandwatch is down or experiencing an outage?
To get notified of any status changes to Brandwatch, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Brandwatch every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Brandwatch do?
Brandwatch is a social suite that enables businesses to quickly understand and engage with their customers on social media.

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