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Is there an Braze outage?

Braze status: Systems Active

Last checked: 2 minutes ago

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Braze outages and incidents

Outage and incident data over the last 30 days for Braze.

There have been 1 outages or incidents for Braze in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Braze

Outlogger tracks the status of these components for Xero:

Cloud Data-Ingestion (CDI) Active
Currents Active
Dashboard Active
Data Processing Active
Outbound Messaging Active
REST APIs Active
SDK Data Collection Active
Cloud Data-Ingestion (CDI) Active
Currents Active
Dashboard Active
Data Processing Active
Outbound Messaging Active
REST APIs Active
SDK Data Collection Active
Content Cards Active
Email Active
In-App Messaging Active
Push Notifications - Android Active
Push Notifications - iOS Active
SMS Active
WhatsApp Active
Braze.com Active
Braze Learning Active
Braze Support Services Active
Cloud Data-Ingestion (CDI) Active
Currents Active
Dashboard Active
Data Processing Active
Outbound Messaging Active
REST APIs Active
SDK Data Collection Active
Cloud Data-Ingestion (CDI) Active
Currents Active
Dashboard Active
Data Processing Active
Outbound Messaging Active
REST APIs Active
SDK Data Collection Active
Cloud Data-Ingestion (CDI) Active
Currents Active
Dashboard Active
Data Processing Active
Outbound Messaging Active
REST APIs Active
SDK Data Collection Active
Cloud Data-Ingestion (CDI) Active
Currents Active
Dashboard Active
Data Processing Active
Outbound Messaging Active
REST APIs Active
SDK Data Collection Active
Cloud Data-Ingestion (CDI) Active
Currents Active
Dashboard Active
Data Processing Active
Outbound Messaging Active
Rest APIs Active
SDK Data Collection Active
Cloud Data-Ingestion (CDI) Active
Currents Active
Dashboard Active
Data Processing Active
Outbound Messaging Active
REST APIs Active
SDK Data Collection Active
Cloud Data-Ingestion (CDI) Active
Currents Active
Dashboard Active
Data Processing Active
Outbound Messaging Active
REST APIs Active
SDK Data Collection Active
Cloud Data-Ingestion (CDI) Active
Currents Active
Dashboard Active
Data Processing Active
Outbound Messaging Active
Rest APIs Active
SDK Data Collection Active
Component Status
Active
Cloud Data-Ingestion (CDI) Active
Currents Active
Dashboard Active
Data Processing Active
Outbound Messaging Active
REST APIs Active
SDK Data Collection Active
Active
Cloud Data-Ingestion (CDI) Active
Currents Active
Dashboard Active
Data Processing Active
Outbound Messaging Active
REST APIs Active
SDK Data Collection Active
Active
Content Cards Active
Email Active
In-App Messaging Active
Push Notifications - Android Active
Push Notifications - iOS Active
SMS Active
WhatsApp Active
Active
Braze.com Active
Braze Learning Active
Braze Support Services Active
Active
Cloud Data-Ingestion (CDI) Active
Currents Active
Dashboard Active
Data Processing Active
Outbound Messaging Active
REST APIs Active
SDK Data Collection Active
Active
Cloud Data-Ingestion (CDI) Active
Currents Active
Dashboard Active
Data Processing Active
Outbound Messaging Active
REST APIs Active
SDK Data Collection Active
Active
Cloud Data-Ingestion (CDI) Active
Currents Active
Dashboard Active
Data Processing Active
Outbound Messaging Active
REST APIs Active
SDK Data Collection Active
Active
Cloud Data-Ingestion (CDI) Active
Currents Active
Dashboard Active
Data Processing Active
Outbound Messaging Active
REST APIs Active
SDK Data Collection Active
Active
Cloud Data-Ingestion (CDI) Active
Currents Active
Dashboard Active
Data Processing Active
Outbound Messaging Active
Rest APIs Active
SDK Data Collection Active
Active
Cloud Data-Ingestion (CDI) Active
Currents Active
Dashboard Active
Data Processing Active
Outbound Messaging Active
REST APIs Active
SDK Data Collection Active
Active
Cloud Data-Ingestion (CDI) Active
Currents Active
Dashboard Active
Data Processing Active
Outbound Messaging Active
REST APIs Active
SDK Data Collection Active
Active
Cloud Data-Ingestion (CDI) Active
Currents Active
Dashboard Active
Data Processing Active
Outbound Messaging Active
Rest APIs Active
SDK Data Collection Active

Latest Braze outages and incidents.

View the latest incidents for Braze and check for official updates:

Updates:

  • Time: Sept. 30, 2024, 9:24 p.m.
    Status: Resolved
    Update: We have been monitoring since our last update and are declaring this incident as resolved.
  • Time: Sept. 30, 2024, 8:50 p.m.
    Status: Identified
    Update: Both Data Processing and Outbound Messaging backlogs in US01 have been fully processed. Both Data Processing and Outbound Messaging backlogs in US06 have been fully processed. For services still identified as Degraded Performance, we are still working through the job backlogs for a small subset of customers. At this point, less than 1% of customers have messaging latency or data processing queues greater than 10 minutes. We will update in 1 hour or sooner when we have a material update.
  • Time: Sept. 30, 2024, 8:06 p.m.
    Status: Identified
    Update: All job processing backlogs in US04 have been fully processed. The data processing backlogs in US06 and US01 are fully processed. We are still working through the messaging backlogs for a small subset of customers. We will continue to update as clusters fully clear their backlogs. At this point, less than 5% of customers have messaging latency or data processing queues greater than 10 minutes. We will update in 1 hour, or when we have a material update, whichever is sooner.
  • Time: Sept. 30, 2024, 7:26 p.m.
    Status: Identified
    Update: At this point, approximately 90% of customers have messaging latency under 10 minutes. As of this update, backlog processing on other US clusters continues, and we are adding more resources to maximize throughput. US04 remains on track to shortly have the backlog fully processed. In the last 45 minutes, we have processed through more than a third of the remaining backlog across customers still impacted.
  • Time: Sept. 30, 2024, 6:48 p.m.
    Status: Identified
    Update: We have completed processing through the backlog on US02, US08. US04 is on track to be resolved in the next 30 minutes. As of this update, backlog processing on other US clusters continues and we are continuing to add more resources to maximize throughput. At this point, approximately 85% of customers have messaging latency under 10 minutes. REST API errors have recovered in all clusters. SDK API errors have recovered in all clusters. Dashboard in US01, US03, and US05 is now performant for all customers.
  • Time: Sept. 30, 2024, 6:07 p.m.
    Status: Identified
    Update: We have completed processing through the backlog on US07, confirming our resolution steps are effective. As a minor correction to our last post, Dashboard logins had a less than 1% error rate, but our US01, US03, and US05 clusters continue to have some sporadic timeouts for some customers. We are still scaling up processing to ensure we rapidly process through the backlogs in other clusters, our next update should provide insight into latency and backlog processing completion targets.
  • Time: Sept. 30, 2024, 5:36 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Sept. 30, 2024, 5:34 p.m.
    Status: Identified
    Update: Dashboard login is now fully operational in all clusters. The error rates for the REST and SDK APIs are now in normal ranges. Customers should retry their REST API calls at this point. We are actively processing the backlog and are actively making progress against that. Message sending and data processing remain latent. From now on, we will update the Statuspage every 30 minutes. Our next update will be at 2 p.m. ET.
  • Time: Sept. 30, 2024, 4:56 p.m.
    Status: Identified
    Update: While network connectivity to the database layer has been restored, we continue to experience errors in services while cycling through restarts at the database layer. We expect no SDK data loss and all messages to enqueue and send. We continue to process the backlog, however, recovery is taking longer than originally anticipated. From now on, we will update the Statuspage every 30 minutes. Our next update will be at 1:30 p.m. ET.
  • Time: Sept. 30, 2024, 3:18 p.m.
    Status: Identified
    Update: We have recovered most network connections to our databases and are in the process of scaling up backlog processing - prioritizing message sending. We have begun to process the message-sending backlog on impacted clusters. Our REST and SDK API error rates have dropped below 10% and are close to fully recovered.
  • Time: Sept. 30, 2024, 2:13 p.m.
    Status: Identified
    Update: A fix to the network issue has been implemented, and we are now restoring connections to the database layer.
  • Time: Sept. 30, 2024, 2:04 p.m.
    Status: Identified
    Update: We have become aware of a networking issue at our database layer that is impacting services across our US clusters. Our engineers and DBAs are currently engaged and investigating.

Updates:

  • Time: Sept. 2, 2024, 12:15 a.m.
    Status: Resolved
    Update: This incident has been resolved. We're back to real-time processing for all customers.
  • Time: Sept. 2, 2024, 12:11 a.m.
    Status: Monitoring
    Update: The infrastructure issue has been identified and resolved. Error rates have returned to normal, and latency is dropping rapidly as we work through the backlog. We'll continue to monitor until all work is caught up.
  • Time: Sept. 1, 2024, 11:54 p.m.
    Status: Investigating
    Update: The US 01 cluster is experiencing an increase in API errors and latency due to an infrastructure issue. We are currently investigating.

Updates:

  • Time: Aug. 27, 2024, 8:36 p.m.
    Status: Resolved
    Update: Engineers have continued to monitor services, error rates have remained at zero and all backlogged Content Cards, IAMs, and Feature Flags requests have been processed. This incident is now considered resolved.
  • Time: Aug. 27, 2024, 8:04 p.m.
    Status: Monitoring
    Update: Braze DevOps engineers have identified a misconfiguration of our network traffic routing infrastructure. We have corrected that configuration state, and restarted services to resume processing. Services are recovering, and we'll continue monitoring until error rates return to zero and all backlogged Content Cards, IAMs, or Feature Flags requests, have been processed. The next update will be in 30 minutes.
  • Time: Aug. 27, 2024, 7:32 p.m.
    Status: Investigating
    Update: Our engineering teams are investigating elevated errors impacting the SDK Data Collection, Content Cards, In-App Messaging and Feature Flags on EU01.

Updates:

  • Time: Aug. 20, 2024, 7:30 p.m.
    Status: Resolved
    Update: Retroactive update: Between 14:03 and 14:14 UTC, the EU01 dashboard log-in experienced an increase in errors. The services have operated as normal since then, and our DBAs have identified the root cause as a faulty database node on one of our critical database instances. Due to the reduced redundancy caused by the faulty database node, between 16:13 and 19:15 UTC, a subset of customers on EU01 would have experienced message-sending and data-processing latency as we worked to restore functionality.

Updates:

  • Time: July 31, 2024, 4 a.m.
    Status: Resolved
    Update: We can confirm that the issue affecting the Braze Learning site (https://learning.braze.com/) has been resolved. The site was previously returning a "504 Gateway Time-out" error due to an incident with our service provider, Skilljar. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
  • Time: July 31, 2024, 2:18 a.m.
    Status: Monitoring
    Update: The Braze Learning site https://learning.braze.com/ is currently returning an error when loading the webpage "504 Gateway Time-out." This site is powered by Skilljar, which is currently experiencing an incident. You can monitor the status of Skilljar's incident here: https://status.skilljar.com/incidents/g2tp7yvwgk6j We will update once the incident is resolved and Braze Learning is available again. Thank you for your patience.

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Frequently Asked Questions - Braze

Is there a Braze outage?
The current status of Braze is: Systems Active
Where can I find the official status page of Braze?
The official status page for Braze is here
How can I get notified if Braze is down or experiencing an outage?
To get notified of any status changes to Braze, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Braze every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Braze do?
Facilitate real-time interactions between consumers and brands with a focus on customer satisfaction.

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