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Is there an Chargebee outage?

Chargebee status: Systems Active

Last checked: 8 minutes ago

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Chargebee outages and incidents

Outage and incident data over the last 30 days for Chargebee.

There have been 1 outages or incidents for Chargebee in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Chargebee

Outlogger tracks the status of these components for Xero:

Component Status

Latest Chargebee outages and incidents.

View the latest incidents for Chargebee and check for official updates:

Updates:

  • Time: Oct. 3, 2024, 9:57 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 3, 2024, 9:11 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 3, 2024, 9:09 a.m.
    Status: Investigating
    Update: Our team is currently investigating an issue affecting the Chargebee application. Some customers may experience increased error rates or difficulty loading the Chargebee UI. We are working to resolve this issue promptly.

Updates:

  • Time: Sept. 17, 2024, 1:44 p.m.
    Status: Resolved
    Update: On September 17, 2024, between 10:02:14 and 10:02:34 UTC, there were intermittent API failures in the US region due to a brief issue on the AWS platform. The impact was minimal, affecting only a subset of requests. AWS quickly resolved the issue, and services returned to normal. We apologize for any inconvenience caused.

Updates:

  • Time: Sept. 16, 2024, 1:16 p.m.
    Status: Resolved
    Update: We have not observed any errors post 12:47 UTC and we are proceeding with resolving the incident.
  • Time: Sept. 16, 2024, 1:09 p.m.
    Status: Monitoring
    Update: We have observed a decrease in errors starting from 12:47 UTC. We are continuing to monitor and will provide further updates as we receive more information from Checkout.com
  • Time: Sept. 16, 2024, 12:59 p.m.
    Status: Investigating
    Update: We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Checkout.com starting at 10:43 UTC. We have contacted Checkout.com and we will provide an update as soon as it becomes available.

Updates:

  • Time: Sept. 10, 2024, 5:17 a.m.
    Status: Resolved
    Update: We identified that the incident impacting APAC users was caused by a network connectivity issue specific to this region. The issue affected traffic from certain end-user networks in the Asia Pacific region when accessing services hosted in the US-EAST-1 AWS region. Users in other regions were not affected by this disruption. The root cause was traced to a network-level issue within AWS’s infrastructure, which impacted connectivity for APAC users. As of 04:30 UTC, the issue has been resolved, and there are no further signs of latency or dropped requests. The incident is now considered resolved. If you have any additional concerns or need further assistance, please contact our support team.
  • Time: Sept. 10, 2024, 4:38 a.m.
    Status: Monitoring
    Update: AWS has confirmed that the traffic for APAC customers accessing services hosted on the US-East data centre has been successfully rerouted through a secondary network, restoring full access. As of 04:30 UTC, network connectivity has been fully restored, and all services are functioning normally. We continue to actively monitor the network to ensure long-term stability and performance.
  • Time: Sept. 10, 2024, 4:23 a.m.
    Status: Identified
    Update: We have identified the issue as external to the Chargebee platform, related to connectivity between the APAC and US regions. Specifically, it is causing timeouts and login failures for users attempting to access app.chargebee.com. We have contacted AWS and they confirmed that it is due to ISP and they are rerouting the requests from APAC.
  • Time: Sept. 10, 2024, 4:10 a.m.
    Status: Investigating
    Update: Some customers are facing difficulties while logging in to the Chargebee Application. Our best minds are looking into the issue and we will be providing updates as we make progress.

Updates:

  • Time: Sept. 5, 2024, 11:52 a.m.
    Status: Resolved
    Update: We have not observed any errors after 07:49 AM UTC, we are proceeding with resolving the incident.
  • Time: Sept. 5, 2024, 8:20 a.m.
    Status: Monitoring
    Update: We have observed a decrease in errors starting from 06:31 UTC, indicating potential improvement in the issue affecting merchants during checkout and add payment methods. We are continuing to monitor and will provide further updates as we receive more information from Adyen.
  • Time: Sept. 5, 2024, 8:06 a.m.
    Status: Identified
    Update: We have identified a problem external to our platform that has caused an increase in error rates for transactions and add payment methods processed through Adyen starting at 03:43 UTC. We have reached out to Adyen and will provide an update as soon as we have more information. For more details, please follow Adyen’s official Update: https://status.adyen.com

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Frequently Asked Questions - Chargebee

Is there a Chargebee outage?
The current status of Chargebee is: Systems Active
Where can I find the official status page of Chargebee?
The official status page for Chargebee is here
How can I get notified if Chargebee is down or experiencing an outage?
To get notified of any status changes to Chargebee, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Chargebee every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Chargebee do?
A software solution designed to help subscription businesses reduce customer churn and improve retention rates.

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