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Is there an Chargebee outage?

Chargebee status: Systems Active

Last checked: 7 minutes ago

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Chargebee outages and incidents

Outage and incident data over the last 30 days for Chargebee.

There have been 3 outages or incidents for Chargebee in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Chargebee

Outlogger tracks the status of these components for Xero:

Component Status

Latest Chargebee outages and incidents.

View the latest incidents for Chargebee and check for official updates:

Updates:

  • Time: July 25, 2024, 1:33 p.m.
    Status: Resolved
    Update: We have resolved the 500 error responses on the Subscription UI Page. The issue occurred due to recent changes, which have been reverted. We apologize for any inconvenience this may have caused. Please note that there was no impact on the US and EU Live sites.
  • Time: July 25, 2024, 1:01 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 25, 2024, 12:55 p.m.
    Status: Investigating
    Update: We are investigating an issue affecting the Subscription UI Page, causing some customers to experience 500 error responses on all the TEST and AU Live sites. Our team is actively working to resolve this issue promptly. We apologize for any inconvenience this may have caused.

Updates:

  • Time: July 24, 2024, 3:15 p.m.
    Status: Resolved
    Update: The affected IP addresses have been unblocked by VIES, thus restoring the validation services. We will continue to monitor the VAT validation workflow to ensure consistent performance. We apologize for any inconvenience caused.
  • Time: July 23, 2024, 2:01 p.m.
    Status: Identified
    Update: An elevated error rate in our VAT validation workflow was due to some of our IP addresses being blocked by the VIES server. We have contacted VIES technical support for root cause analysis and requested that our IP addresses be whitelisted to prevent future blocks. We will provide further updates as we receive more information.
  • Time: July 19, 2024, 8:43 a.m.
    Status: Investigating
    Update: We have discovered an issue external to our platform resulting in an elevated error rate in the VAT validation workflow processed through the VAT Information Exchange System (VIES) server in the EU region. We have reached out to VIES technical support to determine the root cause and will provide updates as soon as more information is available.

Updates:

  • Time: July 19, 2024, 3:11 p.m.
    Status: Resolved
    Update: We have confirmed that the Avalara tax calculation service is working as expected, with no errors observed. According to Avalara's official status page, all systems are operating normally. Therefore, we are resolving the incident.
  • Time: July 19, 2024, 10:45 a.m.
    Status: Identified
    Update: The errors have been ceased as of 06:05 UTC. We are awaiting official confirmation from Avalara regarding service restoration.
  • Time: July 19, 2024, 7:34 a.m.
    Status: Identified
    Update: The response team of Avalara has identified the issue and is urgently working on a resolution.
  • Time: July 19, 2024, 7:31 a.m.
    Status: Investigating
    Update: We have identified an issue outside of our platform resulting in an elevated error rate for Avalara services starting at 04:52 UTC. Avalara technical teams are working on the resolution. For more details, please follow Avalara's official Update: https://status.avalara.com/incidents/p1583mtd60bf

Updates:

  • Time: July 17, 2024, 10:03 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 17, 2024, 10 a.m.
    Status: Monitoring
    Update: We identified a problem on the Adyen Gateway platform that led to a higher error rate for customer-initiated transactions through the Card Payment Method starting at 03:23 UTC. The root cause has been identified and fixed, resolving the issue. We apologize for any inconvenience this may have caused.

Updates:

  • Time: July 11, 2024, 5:52 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 11, 2024, 5:29 a.m.
    Status: Monitoring
    Update: We experienced a temporary service disruption from 05:04 to 05:06 UTC. Services have been restored to normal. We are continuously monitoring the situation to ensure stability.

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Frequently Asked Questions - Chargebee

Is there a Chargebee outage?
The current status of Chargebee is: Systems Active
Where can I find the official status page of Chargebee?
The official status page for Chargebee is here
How can I get notified if Chargebee is down or experiencing an outage?
To get notified of any status changes to Chargebee, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Chargebee every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Chargebee do?
A software solution designed to help subscription businesses reduce customer churn and improve retention rates.

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