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Is there an Chargebee outage?

Chargebee status: Systems Active

Last checked: a minute ago

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Chargebee outages and incidents

Outage and incident data over the last 30 days for Chargebee.

There have been 3 outages or incidents for Chargebee in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Chargebee

Outlogger tracks the status of these components for Xero:

Component Status

Latest Chargebee outages and incidents.

View the latest incidents for Chargebee and check for official updates:

Updates:

  • Time: June 11, 2024, 12:23 p.m.
    Status: Resolved
    Update: We have identified and resolved the issue affecting the payment process on iOS devices. The problem was due to a delay between the user action and the popup opening, caused by recent changes in iOS. We have updated our process to create the payment intent before the user action, eliminating the delay and preventing the popup from being blocked. Thank you for your patience and understanding.

Updates:

  • Time: June 2, 2024, 10:55 a.m.
    Status: Resolved
    Update: On June 2, 2024, between 08:48 and 08:50 UTC, we experienced brief server timeout issues for customers in the US region. We apologize for any inconvenience this may have caused.

Updates:

  • Time: May 29, 2024, 4:47 p.m.
    Status: Resolved
    Update: We identified an issue in our subscription workflow affecting the update and read actions for plans with over 100 attached add-ons. A recent code merge caused this problem. To resolve the issue, we promptly reverted the changes. We apologize for any inconvenience and service disruption this may have caused.

Updates:

  • Time: May 27, 2024, 1:08 p.m.
    Status: Resolved
    Update: The synchronization issues affecting the Revenue Story reports have been fully resolved. All metrics are now up-to-date, and there are no longer any timeouts. We appreciate your patience during this process and apologize for any inconvenience caused. Thank you for your understanding.
  • Time: May 27, 2024, 10:48 a.m.
    Status: Identified
    Update: We have successfully addressed 96% of the synchronization issues affecting the Revenue Story reports. Our team is diligently working to resolve the remaining issues and restore full functionality. We appreciate your patience and apologize for any inconvenience.
  • Time: May 27, 2024, 8:16 a.m.
    Status: Identified
    Update: We are currently addressing synchronization issues in the Revenue Story reports. These issues may result in some metrics displaying outdated data and potential timeouts for multiple metrics. Our team is actively working to restore full functionality. We apologize for any inconvenience this may cause.

Updates:

  • Time: May 24, 2024, 8:50 a.m.
    Status: Resolved
    Update: We experienced a brief service interruption on May 24th, 2024, between 07:33 and 07:34 UTC. This disruption was due to an issue on the AWS platform, leading to an unexpected increase in API failures in the US region. We apologize for any inconvenience caused.

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Frequently Asked Questions - Chargebee

Is there a Chargebee outage?
The current status of Chargebee is: Systems Active
Where can I find the official status page of Chargebee?
The official status page for Chargebee is here
How can I get notified if Chargebee is down or experiencing an outage?
To get notified of any status changes to Chargebee, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Chargebee every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Chargebee do?
A software solution designed to help subscription businesses reduce customer churn and improve retention rates.