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Outage and incident data over the last 30 days for Chargebee.
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View the latest incidents for Chargebee and check for official updates:
Description: We have identified and resolved the issue affecting the payment process on iOS devices. The problem was due to a delay between the user action and the popup opening, caused by recent changes in iOS. We have updated our process to create the payment intent before the user action, eliminating the delay and preventing the popup from being blocked. Thank you for your patience and understanding.
Status: Resolved
Impact: Minor | Started At: June 6, 2024, 6 a.m.
Description: On June 2, 2024, between 08:48 and 08:50 UTC, we experienced brief server timeout issues for customers in the US region. We apologize for any inconvenience this may have caused.
Status: Resolved
Impact: Minor | Started At: June 2, 2024, 10:55 a.m.
Description: We identified an issue in our subscription workflow affecting the update and read actions for plans with over 100 attached add-ons. A recent code merge caused this problem. To resolve the issue, we promptly reverted the changes. We apologize for any inconvenience and service disruption this may have caused.
Status: Resolved
Impact: Minor | Started At: May 29, 2024, 4:47 p.m.
Description: The synchronization issues affecting the Revenue Story reports have been fully resolved. All metrics are now up-to-date, and there are no longer any timeouts. We appreciate your patience during this process and apologize for any inconvenience caused. Thank you for your understanding.
Status: Resolved
Impact: Minor | Started At: May 27, 2024, 8:16 a.m.
Description: We experienced a brief service interruption on May 24th, 2024, between 07:33 and 07:34 UTC. This disruption was due to an issue on the AWS platform, leading to an unexpected increase in API failures in the US region. We apologize for any inconvenience caused.
Status: Resolved
Impact: Minor | Started At: May 24, 2024, 8:50 a.m.
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