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Outage and incident data over the last 30 days for Chargebee.
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View the latest incidents for Chargebee and check for official updates:
Description: On Mar 31st, 2024 between 23:12 to 00:15 UTC & Apr 1st,2024 between 00:56 UTC to 01:33 UTC, we experienced intermittent server timeout issues due to which some of the POST operations failed for a few customers only in the EU region. Please note that the impact was minor and the performance issues have been resolved and services are running fine. We apologize for any inconvenience.
Status: Resolved
Impact: Minor | Started At: April 1, 2024, 2:18 a.m.
Description: On March 25, 2024, between 1:18 and 1:19 UTC, Avalara encountered internal server errors affecting specific merchants. Investigation revealed the root cause to be related to a third-party service provider utilized by Avalara. The errors have since subsided, with no further impact reported.
Status: Resolved
Impact: Minor | Started At: March 25, 2024, 3 a.m.
Description: On March 21st, 2024, during our efforts to enhance user interface scalability, a deployment resulted in removing the subscription cancellation option from all test sites. Promptly recognizing the issue, our team took swift corrective measures, reverting the change to restore functionality. We apologize for any inconvenience caused and appreciate your patience as we work to resolve this disruption.
Status: Resolved
Impact: Minor | Started At: March 21, 2024, 11:39 a.m.
Description: Between 08:31 am and 09:00 am UTC, some test sites experienced intermittent loading issues with the subscription page. A recent change in our platform caused this disruption. Our team swiftly identified the problem and took immediate action to minimize its impact. We have successfully resolved the issue by reverting the change. We apologize for any inconvenience and disruption to your service during this time. Note - Only the user interface was impacted by this incident; the API remained unaffected.
Status: Resolved
Impact: Minor | Started At: March 20, 2024, 9:36 a.m.
Description: Between 04:54 and 05:03 UTC, Avalara experienced internal server errors impacting certain merchants. The root cause has been identified as stemming from a third-party service provider, Avalara. The errors have ceased, and there are no ongoing impacts as of 5:03:00 AM UTC. This incident exclusively pertained to the TEST site; no LIVE sites were affected during the specified timeframe.
Status: Resolved
Impact: Minor | Started At: March 20, 2024, 5:57 a.m.
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