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Is there an NUSO outage?

NUSO status: Systems Active

Last checked: 2 minutes ago

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NUSO outages and incidents

Outage and incident data over the last 30 days for NUSO.

There have been 0 outages or incidents for NUSO in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for NUSO

Outlogger tracks the status of these components for Xero:

Messaging Active
Presence Status Active
SMS Active
NUSO Bridge for Teams Active
NUSO Bridge for Zoom Active
NUSO Connect for Business Active
SimplyConnect/MessageView Active
UCaaS - Blue Platform Active
UCaaS - Green Platform Active
UCaaS - Orange Platform Active
Video Active
Voice Active
Data Center/Network Connectivity Active
Emergency Services (911, 999, etc.) Active
Inbound Voice (Origination Services) Active
Messaging Services (SMS/MMS) Active
Outbound Voice (Termination Services) Active
DC1 Active
DC2 Active
DC3 Active
Inbound Support Email Active
Outbound Email Notifications Active
Email Notifications Active
Gateway Active
Server Active
Management Portal Active
Quoting Portal Active
User Portal Active
CPaaS API Active
CPaaS Portal Active
NUSO.io API Active
NUSO.io Management Portal Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active
Component Status
Active
Messaging Active
Presence Status Active
SMS Active
Active
NUSO Bridge for Teams Active
NUSO Bridge for Zoom Active
NUSO Connect for Business Active
SimplyConnect/MessageView Active
UCaaS - Blue Platform Active
UCaaS - Green Platform Active
UCaaS - Orange Platform Active
Active
Video Active
Voice Active
Active
Data Center/Network Connectivity Active
Emergency Services (911, 999, etc.) Active
Inbound Voice (Origination Services) Active
Messaging Services (SMS/MMS) Active
Outbound Voice (Termination Services) Active
Active
DC1 Active
DC2 Active
DC3 Active
Active
Inbound Support Email Active
Outbound Email Notifications Active
Active
Email Notifications Active
Gateway Active
Server Active
Active
Management Portal Active
Quoting Portal Active
User Portal Active
Active
CPaaS API Active
CPaaS Portal Active
NUSO.io API Active
NUSO.io Management Portal Active
Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active
Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active

Latest NUSO outages and incidents.

View the latest incidents for NUSO and check for official updates:

Updates:

  • Time: July 19, 2024, 10:02 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 19, 2024, 4:36 p.m.
    Status: Monitoring
    Update: We are still monitoring the situation closely. So far, we have not received many calls that seem to be related to the CrowdStrike outage. Services appear to be working relatively well throughout the telecommunications industry. We will continue to monitor this situation for the rest of the day and provide updates as needed.
  • Time: July 19, 2024, 1:36 p.m.
    Status: Monitoring
    Update: Our services are currently operating normally with no issues. Everything is functioning as expected, and there are no disruptions to report. However, we are aware that CrowdStrike has experienced major outages today, affecting various sectors including aviation, Microsoft-based systems, ISPs, and major telecommunications companies. This global issue might impact your ability to make calls, especially if you are using services from local carriers that are affected. Key Points: - Our services: Completely unaffected and operating smoothly. - Potential external issues: Some users might experience difficulties due to their local carrier's involvement with the CrowdStrike outage. - Recommendation: If you encounter any issues while making calls, please check with your local carrier for potential service disruptions. This message is intended to keep you informed about the wider situation. Rest assured, our team is continuously monitoring our systems to ensure they remain stable and reliable.

Updates:

  • Time: July 15, 2024, 9:50 p.m.
    Status: Resolved
    Update: All systems are now working correctly, and the issue is resolved.
  • Time: July 15, 2024, 8:59 p.m.
    Status: Monitoring
    Update: We are seeing delays when accessing the Customer/Admin portals and this is causing intermittent connection issues when trying to access the portals. This will continue to improve over time and we will continue to monitor the situation closely to ensure stability.
  • Time: July 15, 2024, 7:38 p.m.
    Status: Monitoring
    Update: A power issue in the data center led to an equipment malfunction. The equipment was in a state where it was partially up, therefore things did not failover as expected. The hardware has been replaced and things appear to be working. We will continue to monitor the situation closely to ensure stability.
  • Time: July 15, 2024, 6:02 p.m.
    Status: Investigating
    Update: We are aware of and investigating a network-related issue that is causing some impact to Chat/SMS, Customer/Admin Portals, and some advanced Contact Center solutions. Our team is actively working to identify the cause and resolve the issue as quickly as possible. We will provide more details as we learn more. We apologize for any inconvenience this may cause and appreciate your patience.

Updates:

  • Time: July 11, 2024, 1:40 p.m.
    Status: Resolved
    Update: Given the significant progress made, we are closing out this status update. Most areas are now experiencing improved service. However, there may still be occasional intermittent issues, particularly in regions still impacted by flooding. If you continue to experience any problems, please do not hesitate to contact us for assistance. Thank you for your patience and understanding.
  • Time: July 10, 2024, 9:42 p.m.
    Status: Monitoring
    Update: We have noticed significant improvements in regions affected by Hurricane Beryl. However, some parts of the country are still experiencing issues due to the storm's impact. Service stability in these areas has improved drastically over the past few hours. We will continue to monitor the situation closely and provide updates as new information becomes available.
  • Time: July 10, 2024, 2:23 p.m.
    Status: Monitoring
    Update: We are seeing significant improvements for calling in areas affected by Hurricane Beryl but we still have a small number of call failures. We are continuing to monitor the situation closely and will continue to provide updates as they become available.
  • Time: July 9, 2024, 9:13 p.m.
    Status: Investigating
    Update: We are observing issues with inbound and outbound calls in regions of the country affected by Hurricane Beryl. Multiple markets in the path of the storm are currently impacted and more will likely be affected as the storm progresses on its path. We are monitoring this issue closely and will continue to provide updates as they become available.

Updates:

  • Time: May 23, 2024, 10:04 a.m.
    Status: Resolved
    Update: The issue has been fully resolved. The SimplyConnect SMS/MMS application and mobile apps are now working correctly.
  • Time: May 23, 2024, 2:11 a.m.
    Status: Identified
    Update: The SimplyConnect SMS/MMS application is now up and working after the hardware replacement. However, the mobile applications on Android and iOS are currently not functioning. You can access SimplyConnect through a web browser. Our team is continuing to work on resolving the issues with the mobile apps.
  • Time: May 22, 2024, 10:26 p.m.
    Status: Identified
    Update: Our team has identified a hardware issue affecting the SimplyConnect SMS/MMS application. We are in the process of replacing the hardware, and this work will continue into tonight. We appreciate your patience as we work towards a resolution.
  • Time: May 22, 2024, 6:04 p.m.
    Status: Investigating
    Update: Our team is actively troubleshooting a hardware-related issue affecting the SimplyConnect SMS/MMS application. We appreciate your patience as we work towards a resolution.
  • Time: May 22, 2024, 1:50 p.m.
    Status: Investigating
    Update: We're currently experiencing an issue that is preventing users from accessing the SimplyConnect SMS/MMS application. Our engineering team is investigating the root cause to identify and resolve the problem as quickly as possible. We apologize for any inconvenience this may cause. Important Note: This disruption only affects the SimplyConnect SMS/MMS application. Regular SMS/MMS messaging is still functioning normally. We will provide updates on this status page as we learn more. Thank you for your patience.

Updates:

  • Time: April 15, 2024, 7 p.m.
    Status: Resolved
    Update: The issue impacting inbound calls and admin portal access on the Orange platform has been resolved and all systems are functioning as expected. Thank you for your patience during this time.
  • Time: April 15, 2024, 5:49 p.m.
    Status: Monitoring
    Update: The issue impacting inbound calls and admin portal access on the Orange platform has been addressed. We are currently monitoring traffic to ensure everything is working as expected.
  • Time: April 15, 2024, 1:55 p.m.
    Status: Investigating
    Update: We are currently aware of an intermittent issue affecting both inbound calls and admin portal access on the Orange platform. Users may experience occasional failures or delays with inbound call connectivity and may also encounter difficulties when trying to access the admin portal to make changes. Our technical team is actively investigating the root causes of these disruptions. We are working diligently to resolve the issues and restore full functionality as swiftly as possible. Please note: This issue is isolated to the Orange platform. All other platforms are currently operating as expected and are not affected by this disruption.

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Frequently Asked Questions - NUSO

Is there a NUSO outage?
The current status of NUSO is: Systems Active
Where can I find the official status page of NUSO?
The official status page for NUSO is here
How can I get notified if NUSO is down or experiencing an outage?
To get notified of any status changes to NUSO, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of NUSO every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does NUSO do?
This service provider offers a full stack solution for voice, messaging, collaboration tools, and communication integrations through their "as a service" infrastructure.

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