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Is there an NUSO outage?

NUSO status: Systems Active

Last checked: 8 minutes ago

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NUSO outages and incidents

Outage and incident data over the last 30 days for NUSO.

There have been 0 outages or incidents for NUSO in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for NUSO

Outlogger tracks the status of these components for Xero:

Messaging Active
Presence Status Active
SMS Active
NUSO Bridge for Teams Active
NUSO Bridge for Zoom Active
NUSO Connect for Business Active
SimplyConnect/MessageView Active
UCaaS - Blue Platform Active
UCaaS - Green Platform Active
UCaaS - Orange Platform Active
Video Active
Voice Active
Data Center/Network Connectivity Active
Emergency Services (911, 999, etc.) Active
Inbound Voice (Origination Services) Active
Messaging Services (SMS/MMS) Active
Outbound Voice (Termination Services) Active
DC1 Active
DC2 Active
DC3 Active
Inbound Support Email Active
Outbound Email Notifications Active
Email Notifications Active
Gateway Active
Server Active
Management Portal Active
Quoting Portal Active
User Portal Active
CPaaS API Active
CPaaS Portal Active
NUSO.io API Active
NUSO.io Management Portal Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active
Component Status
Active
Messaging Active
Presence Status Active
SMS Active
Active
NUSO Bridge for Teams Active
NUSO Bridge for Zoom Active
NUSO Connect for Business Active
SimplyConnect/MessageView Active
UCaaS - Blue Platform Active
UCaaS - Green Platform Active
UCaaS - Orange Platform Active
Active
Video Active
Voice Active
Active
Data Center/Network Connectivity Active
Emergency Services (911, 999, etc.) Active
Inbound Voice (Origination Services) Active
Messaging Services (SMS/MMS) Active
Outbound Voice (Termination Services) Active
Active
DC1 Active
DC2 Active
DC3 Active
Active
Inbound Support Email Active
Outbound Email Notifications Active
Active
Email Notifications Active
Gateway Active
Server Active
Active
Management Portal Active
Quoting Portal Active
User Portal Active
Active
CPaaS API Active
CPaaS Portal Active
NUSO.io API Active
NUSO.io Management Portal Active
Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active
Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active

Latest NUSO outages and incidents.

View the latest incidents for NUSO and check for official updates:

Updates:

  • Time: April 9, 2024, 3:18 p.m.
    Status: Resolved
    Update: This issue has been resolved. All queued email messages have been delivered and there should be no delay moving forward.
  • Time: April 9, 2024, 2:57 p.m.
    Status: Investigating
    Update: We are investigating an issue with our outgoing mail service. At this time you may see a delay in email notifications from the Management Portal, E-Fax and number ordering.

Updates:

  • Time: March 14, 2024, 6:24 p.m.
    Status: Resolved
    Update: We have confirmed that the previously reported issue with accessing call recordings is now fully resolved. All services are operating as expected. We thank you for your patience and understanding during this time.
  • Time: March 14, 2024, 5:39 p.m.
    Status: Monitoring
    Update: The recent issue with accessing call recordings has been resolved. We are now actively monitoring the service to ensure everything is operating as expected.
  • Time: March 14, 2024, 1:14 a.m.
    Status: Investigating
    Update: Our investigation into the call recording access issue on the platform continues. We plan to restart the recording service overnight during a period of no usage. Further updates will follow as we progress. Thank you for your patience.
  • Time: March 13, 2024, 10:42 p.m.
    Status: Investigating
    Update: Our team continues to investigate the root cause. At this time, no specific cause has been identified, and the issue still appears to be affecting a small subset of users. We understand the importance of these recordings for your operations and are working to resolve this matter. If you need access to a specific recording(s), we encourage you to contact our support team for assistance.
  • Time: March 13, 2024, 6:20 p.m.
    Status: Investigating
    Update: We're currently investigating an issue on the Green/Netsapiens platform where call recordings might not be accessible, via the call history tab within the management portal, for some users. Not everyone is affected. If you're experiencing difficulties and need access to a recording, please reach out to our support team for immediate assistance.

Updates:

  • Time: March 8, 2024, 3:06 p.m.
    Status: Resolved
    Update: The issue affecting the Customer Administration Portal for users on the Orange platform has been resolved. We are currently monitoring the situation closely to ensure stability. All services, including mobile and desktop applications, are operational.
  • Time: March 8, 2024, 1:37 p.m.
    Status: Investigating
    Update: We are currently investigating an issue specifically affecting the Customer Administration Portal. This issue is confined to users on the Orange platform only; other platforms are operating as expected. Notably, this problem is limited to the administration portal used for making configuration changes to the Orange platform. If you have urgent configuration changes that need to be made, please contact our support team directly, and we will assist you in making those changes promptly. Additionally, this may prevent some users from logging into both mobile and desktop applications. We want to emphasize that all voice services, including inbound and outbound telephony calling and services, are functioning normally. This issue does not affect the ability to make or receive calls.

Updates:

  • Time: Feb. 21, 2024, 11:36 p.m.
    Status: Resolved
    Update: The issue regarding new number ordering, porting, disconnects, and feature changes on Telephone Numbers has been resolved. Everything is now working as expected. Thank you for your patience and understanding. If you have any further concerns, please let us know.
  • Time: Feb. 21, 2024, 5:27 p.m.
    Status: Identified
    Update: We've identified the issue causing delays with new number ordering, porting, disconnects, and feature changes, and we're actively working to resolve it. There may still be temporary delays while we process a backlog of changes, but we'll keep you updated.
  • Time: Feb. 21, 2024, 4:15 p.m.
    Status: Investigating
    Update: We have received reports of concerns with new number ordering, porting, disconnects and feature changes on Telephone Numbers and want to assure you that it is being taken seriously. Our team has initiated an escalation process, ensuring that the appropriate resources are now actively engaged in addressing the issue.

Updates:

  • Time: Nov. 6, 2023, 7:56 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 6, 2023, 5:35 p.m.
    Status: Monitoring
    Update: The Orange platform has recovered and stabilized. We will continue to closely monitor performance throughout the day. If you are still experiencing any call failure issues please contact NUSO Support.
  • Time: Nov. 6, 2023, 4:34 p.m.
    Status: Investigating
    Update: We are still investigating this issue. To clarify, this is only affecting our Orange platform. Green, SIP and Origination/Termination customers will not be impacted.
  • Time: Nov. 6, 2023, 3:52 p.m.
    Status: Investigating
    Update: We are aware of and investigating reports of intermittent call failures. Inbound calls may experience an increased delay or failure in certain situations. It is also possible that internal calls experience these same symptoms. Our engineering team is fully engaged and working on a resolution.

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Frequently Asked Questions - NUSO

Is there a NUSO outage?
The current status of NUSO is: Systems Active
Where can I find the official status page of NUSO?
The official status page for NUSO is here
How can I get notified if NUSO is down or experiencing an outage?
To get notified of any status changes to NUSO, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of NUSO every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does NUSO do?
This service provider offers a full stack solution for voice, messaging, collaboration tools, and communication integrations through their "as a service" infrastructure.

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