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Is there an NUSO outage?

NUSO status: Systems Active

Last checked: 9 minutes ago

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NUSO outages and incidents

Outage and incident data over the last 30 days for NUSO.

There have been 0 outages or incidents for NUSO in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for NUSO

Outlogger tracks the status of these components for Xero:

Messaging Active
Presence Status Active
SMS Active
NUSO Bridge for Teams Active
NUSO Bridge for Zoom Active
NUSO Connect for Business Active
SimplyConnect/MessageView Active
UCaaS - Blue Platform Active
UCaaS - Green Platform Active
UCaaS - Orange Platform Active
Video Active
Voice Active
Data Center/Network Connectivity Active
Emergency Services (911, 999, etc.) Active
Inbound Voice (Origination Services) Active
Messaging Services (SMS/MMS) Active
Outbound Voice (Termination Services) Active
DC1 Active
DC2 Active
DC3 Active
Inbound Support Email Active
Outbound Email Notifications Active
Email Notifications Active
Gateway Active
Server Active
Management Portal Active
Quoting Portal Active
User Portal Active
CPaaS API Active
CPaaS Portal Active
NUSO.io API Active
NUSO.io Management Portal Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active
Component Status
Active
Messaging Active
Presence Status Active
SMS Active
Active
NUSO Bridge for Teams Active
NUSO Bridge for Zoom Active
NUSO Connect for Business Active
SimplyConnect/MessageView Active
UCaaS - Blue Platform Active
UCaaS - Green Platform Active
UCaaS - Orange Platform Active
Active
Video Active
Voice Active
Active
Data Center/Network Connectivity Active
Emergency Services (911, 999, etc.) Active
Inbound Voice (Origination Services) Active
Messaging Services (SMS/MMS) Active
Outbound Voice (Termination Services) Active
Active
DC1 Active
DC2 Active
DC3 Active
Active
Inbound Support Email Active
Outbound Email Notifications Active
Active
Email Notifications Active
Gateway Active
Server Active
Active
Management Portal Active
Quoting Portal Active
User Portal Active
Active
CPaaS API Active
CPaaS Portal Active
NUSO.io API Active
NUSO.io Management Portal Active
Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active
Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active

Latest NUSO outages and incidents.

View the latest incidents for NUSO and check for official updates:

Updates:

  • Time: May 24, 2023, 8:06 p.m.
    Status: Resolved
    Update: Our support team worked with our email provider to identify and resolve the issue. Unfortunately, any emails that were rejected will need to be resent but moving forward all new emails will route as expected. We apologize for any inconvenience caused during this period and appreciate your patience and understanding.
  • Time: May 24, 2023, 6:10 p.m.
    Status: Identified
    Update: We are currently experiencing problems with receiving inbound emails for support. As a result, we kindly request our valued customers to reach out to us directly by phone or utilize the management portal to open a ticket. Our team is actively troubleshooting these email issues to resolve the situation as quickly as possible. We apologize for any inconvenience caused and appreciate your patience. For immediate assistance, please contact our support team at (844) 438-6876 or submit a ticket through the Management Portal.

Updates:

  • Time: March 25, 2023, 1:37 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 24, 2023, 11:58 p.m.
    Status: Monitoring
    Update: We have identified and corrected this issue. All services Portal services are restored at this time. We will continue to monitor performance moving forward.
  • Time: March 24, 2023, 11:34 p.m.
    Status: Investigating
    Update: Some customers are experiencing issues connecting to the NUSO customer administration web portal. This may also prevent some users from logging into the mobile and desktop applications. All other systems are running as expected. We are currently investigating the root cause of the issue and will update as we go. In the meantime, if you cannot connect to the web portal to make configuration changes, please contact our support team by phone or email: (844) 438-6876 [email protected]

Updates:

  • Time: March 8, 2023, 10:33 a.m.
    Status: Resolved
    Update: This incident has been resolved and SMS messages are now routing properly.
  • Time: March 7, 2023, 11:21 p.m.
    Status: Investigating
    Update: Our Orange UCaaS platform is currently experiencing technical issues with SMS functionality, impacting various users in different ways. We have a dedicated team investigating the issue and will release updates as they become available.

Updates:

  • Time: Feb. 22, 2023, 10:42 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 22, 2023, 9:41 p.m.
    Status: Monitoring
    Update: This issue has been addressed and we are continuing to monitor performance.
  • Time: Feb. 22, 2023, 7:57 p.m.
    Status: Investigating
    Update: We are aware of an issue that is causing intermittent issues with outbound calling. Callers may experience one-way audio or Post Dial Delay at this time. We are working with our vendors to correct and mitigate this issue as fast as possible. Additional updates to come.

Updates:

  • Time: Dec. 16, 2022, 11:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 16, 2022, 7:40 p.m.
    Status: Monitoring
    Update: We have identified the root cause of the issues in the Atlanta switch and resolved them. We are continuing to monitor performance to ensure everything is stable.
  • Time: Dec. 16, 2022, 3:45 p.m.
    Status: Investigating
    Update: We are investigating connectivity issues with our core switch in Atlanta. Users might experience intermittent portal access issues and phone registration issues during this time. We will continue to provide additional information as it becomes available.

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Frequently Asked Questions - NUSO

Is there a NUSO outage?
The current status of NUSO is: Systems Active
Where can I find the official status page of NUSO?
The official status page for NUSO is here
How can I get notified if NUSO is down or experiencing an outage?
To get notified of any status changes to NUSO, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of NUSO every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does NUSO do?
This service provider offers a full stack solution for voice, messaging, collaboration tools, and communication integrations through their "as a service" infrastructure.