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Is there an NUSO outage?

NUSO status: Systems Active

Last checked: 7 minutes ago

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NUSO outages and incidents

Outage and incident data over the last 30 days for NUSO.

There have been 0 outages or incidents for NUSO in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for NUSO

Outlogger tracks the status of these components for Xero:

Messaging Active
Presence Status Active
SMS Active
NUSO Bridge for Teams Active
NUSO Bridge for Zoom Active
NUSO Connect for Business Active
SimplyConnect/MessageView Active
UCaaS - Blue Platform Active
UCaaS - Green Platform Active
UCaaS - Orange Platform Active
Video Active
Voice Active
Data Center/Network Connectivity Active
Emergency Services (911, 999, etc.) Active
Inbound Voice (Origination Services) Active
Messaging Services (SMS/MMS) Active
Outbound Voice (Termination Services) Active
DC1 Active
DC2 Active
DC3 Active
Inbound Support Email Active
Outbound Email Notifications Active
Email Notifications Active
Gateway Active
Server Active
Management Portal Active
Quoting Portal Active
User Portal Active
CPaaS API Active
CPaaS Portal Active
NUSO.io API Active
NUSO.io Management Portal Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active
Component Status
Active
Messaging Active
Presence Status Active
SMS Active
Active
NUSO Bridge for Teams Active
NUSO Bridge for Zoom Active
NUSO Connect for Business Active
SimplyConnect/MessageView Active
UCaaS - Blue Platform Active
UCaaS - Green Platform Active
UCaaS - Orange Platform Active
Active
Video Active
Voice Active
Active
Data Center/Network Connectivity Active
Emergency Services (911, 999, etc.) Active
Inbound Voice (Origination Services) Active
Messaging Services (SMS/MMS) Active
Outbound Voice (Termination Services) Active
Active
DC1 Active
DC2 Active
DC3 Active
Active
Inbound Support Email Active
Outbound Email Notifications Active
Active
Email Notifications Active
Gateway Active
Server Active
Active
Management Portal Active
Quoting Portal Active
User Portal Active
Active
CPaaS API Active
CPaaS Portal Active
NUSO.io API Active
NUSO.io Management Portal Active
Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active
Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active

Latest NUSO outages and incidents.

View the latest incidents for NUSO and check for official updates:

Updates:

  • Time: Dec. 5, 2022, 11:16 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 5, 2022, 9:08 p.m.
    Status: Monitoring
    Update: The issues related to AWS appear to be rectified. Connection to all portals is functioning as expected at this time. We will continue to monitor the situation.
  • Time: Dec. 5, 2022, 8:42 p.m.
    Status: Investigating
    Update: This incident is related to an issue with customers and/or applications connection through AWS. From the AWS status page: We are investigating an issue, which may be impacting Internet connectivity between some customer networks and the US-EAST-2 Region.
  • Time: Dec. 5, 2022, 8:11 p.m.
    Status: Investigating
    Update: We apologize for the inconvenience, but at this time you may experience issues accessing or making changes via our management portal. We will provide additional updates as soon as they become available so please stay tuned!

Updates:

  • Time: Nov. 10, 2022, 7:34 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 10, 2022, 6:20 p.m.
    Status: Monitoring
    Update: Services are restored at this time and we are monitoring the situation.
  • Time: Nov. 10, 2022, 6:12 p.m.
    Status: Investigating
    Update: We are investigating intermittent issues related to our voice services. All teams are engaged and we will provide updates as more information becomes available.

Updates:

  • Time: Oct. 29, 2022, 12:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 29, 2022, 7:39 a.m.
    Status: Monitoring
    Update: The VoIPLINK Business client update has been pushed to all clients. Please contact the NUSO NOC by calling 844-438-6876 or by email at [email protected] if you have any questions.
  • Time: Oct. 28, 2022, 4:15 p.m.
    Status: Identified
    Update: We have identified the problem and it requires an update to the Desktop Client. This update will be pushed to all users overnight starting at 11:00 PM CDT. This update is for the VoIPLINK Business client only. The Marketspace Communicator update will follow in the coming days. If you need an .MSI file for deployment (group policy push, etc.) please contact the NUSO NOC by calling 844-438-6876 or by email at [email protected].
  • Time: Oct. 27, 2022, 7:23 p.m.
    Status: Investigating
    Update: This issue is still being investigated by NUSO engineering and the manufacturer of the Accession Meeting Desktop application.
  • Time: Oct. 27, 2022, 2:18 p.m.
    Status: Investigating
    Update: We are aware of intermittent voice and connectivity issues related to the Accession Meeting desktop application. We are investigating the root cause and will provide updates as we have them.

Updates:

  • Time: Sept. 20, 2022, 9:08 p.m.
    Status: Resolved
    Update: A route change was made to route around an affected upstream partner. Since that time the issue has been resolved.
  • Time: Sept. 20, 2022, 3:32 p.m.
    Status: Monitoring
    Update: We have identified an issue with one upstream network partner. We have implemented a route change around this partner and call quality has improved. We are now monitoring before setting this to resolved.
  • Time: Sept. 20, 2022, 3:30 p.m.
    Status: Monitoring
    Update: We have identified an issue with one upstream network partner. We have implemented a route change around this partner and call quality has improved. We are now monitoring before setting this to resolved.
  • Time: Sept. 20, 2022, 2:06 p.m.
    Status: Investigating
    Update: We are investigating reports of intermittent audio issues on inbound calls. We have all teams looking into this and we will provide additional information as it becomes available.

Updates:

  • Time: Sept. 1, 2022, 9:06 p.m.
    Status: Resolved
    Update: This incident has been resolved and all inbound emails are now routing as expected.
  • Time: Sept. 1, 2022, 3:40 p.m.
    Status: Investigating
    Update: NUSO is investigating an intermittent issue with inbound emails into the support system. While NUSO is investigating the email system please call 844-438-6876 for any issues or questions and you will be connected to a live support representative.

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Frequently Asked Questions - NUSO

Is there a NUSO outage?
The current status of NUSO is: Systems Active
Where can I find the official status page of NUSO?
The official status page for NUSO is here
How can I get notified if NUSO is down or experiencing an outage?
To get notified of any status changes to NUSO, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of NUSO every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does NUSO do?
This service provider offers a full stack solution for voice, messaging, collaboration tools, and communication integrations through their "as a service" infrastructure.

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