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Is there an NUSO outage?

NUSO status: Systems Active

Last checked: 10 minutes ago

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NUSO outages and incidents

Outage and incident data over the last 30 days for NUSO.

There have been 0 outages or incidents for NUSO in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for NUSO

Outlogger tracks the status of these components for Xero:

Messaging Active
Presence Status Active
SMS Active
NUSO Bridge for Teams Active
NUSO Bridge for Zoom Active
NUSO Connect for Business Active
SimplyConnect/MessageView Active
UCaaS - Blue Platform Active
UCaaS - Green Platform Active
UCaaS - Orange Platform Active
Video Active
Voice Active
Data Center/Network Connectivity Active
Emergency Services (911, 999, etc.) Active
Inbound Voice (Origination Services) Active
Messaging Services (SMS/MMS) Active
Outbound Voice (Termination Services) Active
DC1 Active
DC2 Active
DC3 Active
Inbound Support Email Active
Outbound Email Notifications Active
Email Notifications Active
Gateway Active
Server Active
Management Portal Active
Quoting Portal Active
User Portal Active
CPaaS API Active
CPaaS Portal Active
NUSO.io API Active
NUSO.io Management Portal Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active
Component Status
Active
Messaging Active
Presence Status Active
SMS Active
Active
NUSO Bridge for Teams Active
NUSO Bridge for Zoom Active
NUSO Connect for Business Active
SimplyConnect/MessageView Active
UCaaS - Blue Platform Active
UCaaS - Green Platform Active
UCaaS - Orange Platform Active
Active
Video Active
Voice Active
Active
Data Center/Network Connectivity Active
Emergency Services (911, 999, etc.) Active
Inbound Voice (Origination Services) Active
Messaging Services (SMS/MMS) Active
Outbound Voice (Termination Services) Active
Active
DC1 Active
DC2 Active
DC3 Active
Active
Inbound Support Email Active
Outbound Email Notifications Active
Active
Email Notifications Active
Gateway Active
Server Active
Active
Management Portal Active
Quoting Portal Active
User Portal Active
Active
CPaaS API Active
CPaaS Portal Active
NUSO.io API Active
NUSO.io Management Portal Active
Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active
Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active

Latest NUSO outages and incidents.

View the latest incidents for NUSO and check for official updates:

Updates:

  • Time: July 28, 2022, 6:45 p.m.
    Status: Resolved
    Update: Out monitoring shows that the portal continues to be stable. The root cause of this issue was an outage in the AWS network which impacted multiple AWS customers and services.
  • Time: July 28, 2022, 5:33 p.m.
    Status: Monitoring
    Update: Access to the management portal has been restored. We are continuing to monitor for stability.
  • Time: July 28, 2022, 5:13 p.m.
    Status: Investigating
    Update: We are investigating an issue with our management portal. At this time you may experience issues accessing or making changes via the portal. We will provide additional updates as we have more information.

Updates:

  • Time: June 30, 2022, 7:09 p.m.
    Status: Resolved
    Update: This issue has been resolved, you can now order new numbers through the management portal.
  • Time: June 30, 2022, 5:35 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with purchasing new numbers from the Management Portal. New number orders are failing intermittently and result in an error. Please do not order new numbers from the portal until this issue is resolved. We are investigating the root cause of the issue and will update here as more information becomes available.

Updates:

  • Time: May 10, 2022, 7:40 p.m.
    Status: Resolved
    Update: At this time all services are operational and the backlog of failed faxes from this morning have been resent.
  • Time: May 10, 2022, 6:54 p.m.
    Status: Monitoring
    Update: The fix for the underlying issue has been applied and outbound fax service has been restored. Any new faxes should complete normally. We are working through the backlog of faxes from this morning and will resend any faxes that failed during this time. Thank you for your continued patience.
  • Time: May 10, 2022, 5:25 p.m.
    Status: Identified
    Update: Our support teams continue to work on a fix for the outbound fax delays. All other services remain operational. We will continue to provide updates as we have more information.
  • Time: May 10, 2022, 4:29 p.m.
    Status: Identified
    Update: We have identified the cause of the outbound fax delays and we are working on implementing a fix. We will continue to provide updates as more information becomes available.
  • Time: May 10, 2022, 4:04 p.m.
    Status: Investigating
    Update: We are investigating reports of outbound faxes being delayed for some customers. Inbound fax service is not affected, and all other services are operational. At this time, you may see increased delays or errors for outbound faxes. We will continue to monitor and provide updates as we have them.

Updates:

  • Time: May 5, 2022, 4:54 p.m.
    Status: Resolved
    Update: This incident has been resolved, the customer administrative web portal can now be accessed by all users. If anyone is still having connection issues please contact our support team.
  • Time: May 5, 2022, 4:31 p.m.
    Status: Investigating
    Update: Some customers are experiencing issues connecting to the NUSO customer administration web portal. All other systems are running as expected. We are currently investigating the root cause of the issue and will update as we go. In the meantime, if you cannot connect to the administrative web portal to make configuration changes, please contact our support team by phone or email: (844) 438-6876 [email protected]

Updates:

  • Time: March 21, 2022, 7:10 p.m.
    Status: Resolved
    Update: This incident has been resolved and all prior queued fax messages have been processed.
  • Time: March 21, 2022, 3:35 p.m.
    Status: Monitoring
    Update: The issue has been resolved and all prior queued fax messages are now being processed.
  • Time: March 21, 2022, 3:14 p.m.
    Status: Identified
    Update: Customers may experience delays while sending outbound fax messages. Inbound fax messages are not affected by the delay, it is only outbound fax messages that may be impaired. The root cause of the delay has been identified and the teams are working to correct the issue now.

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Frequently Asked Questions - NUSO

Is there a NUSO outage?
The current status of NUSO is: Systems Active
Where can I find the official status page of NUSO?
The official status page for NUSO is here
How can I get notified if NUSO is down or experiencing an outage?
To get notified of any status changes to NUSO, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of NUSO every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does NUSO do?
This service provider offers a full stack solution for voice, messaging, collaboration tools, and communication integrations through their "as a service" infrastructure.

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