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Is there an NUSO outage?

NUSO status: Systems Active

Last checked: 2 minutes ago

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NUSO outages and incidents

Outage and incident data over the last 30 days for NUSO.

There have been 0 outages or incidents for NUSO in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for NUSO

Outlogger tracks the status of these components for Xero:

Messaging Active
Presence Status Active
SMS Active
NUSO Bridge for Teams Active
NUSO Bridge for Zoom Active
NUSO Connect for Business Active
SimplyConnect/MessageView Active
UCaaS - Blue Platform Active
UCaaS - Green Platform Active
UCaaS - Orange Platform Active
Video Active
Voice Active
Data Center/Network Connectivity Active
Emergency Services (911, 999, etc.) Active
Inbound Voice (Origination Services) Active
Messaging Services (SMS/MMS) Active
Outbound Voice (Termination Services) Active
DC1 Active
DC2 Active
DC3 Active
Inbound Support Email Active
Outbound Email Notifications Active
Email Notifications Active
Gateway Active
Server Active
Management Portal Active
Quoting Portal Active
User Portal Active
CPaaS API Active
CPaaS Portal Active
NUSO.io API Active
NUSO.io Management Portal Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active
Component Status
Active
Messaging Active
Presence Status Active
SMS Active
Active
NUSO Bridge for Teams Active
NUSO Bridge for Zoom Active
NUSO Connect for Business Active
SimplyConnect/MessageView Active
UCaaS - Blue Platform Active
UCaaS - Green Platform Active
UCaaS - Orange Platform Active
Active
Video Active
Voice Active
Active
Data Center/Network Connectivity Active
Emergency Services (911, 999, etc.) Active
Inbound Voice (Origination Services) Active
Messaging Services (SMS/MMS) Active
Outbound Voice (Termination Services) Active
Active
DC1 Active
DC2 Active
DC3 Active
Active
Inbound Support Email Active
Outbound Email Notifications Active
Active
Email Notifications Active
Gateway Active
Server Active
Active
Management Portal Active
Quoting Portal Active
User Portal Active
Active
CPaaS API Active
CPaaS Portal Active
NUSO.io API Active
NUSO.io Management Portal Active
Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active
Active
Contact Center Active
SIP Active
UCaaS Active
UCaaS - Green Active

Latest NUSO outages and incidents.

View the latest incidents for NUSO and check for official updates:

Updates:

  • Time: March 10, 2022, 9:31 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 10, 2022, 6:32 p.m.
    Status: Monitoring
    Update: We changed an outbound route to send calls over a different destination network and calls are now processing as expected. We are still investigating the root cause of this impairment but calls are now processing.
  • Time: March 10, 2022, 6:21 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 10, 2022, 6:16 p.m.
    Status: Investigating
    Update: We have multiple reports of customers not able to complete outbound calls. We are currently investigating this issue and will update the status page with our findings.

Updates:

  • Time: March 2, 2022, 12:45 a.m.
    Status: Resolved
    Update: A local tandem carrier corrected the issue and calls are now properly terminating to the PHOENIX ARIZONA LATA.
  • Time: March 1, 2022, 6:20 p.m.
    Status: Investigating
    Update: Customers may experience intermittent inbound call routing issues with calls terminating into the PHOENIX ARIZONA LATA. This issue intermittently affects inbound calls into the ARIZONA market, and we will keep you apprised of any changes. We are working with the local provider to determine the root cause of the impact.

Updates:

  • Time: Feb. 18, 2022, 11:14 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 18, 2022, 7:07 p.m.
    Status: Monitoring
    Update: The offending tandem carrier has corrected the routing issue and calls are now completing successfully. We are continuing to monitor this traffic to ensure it completes without issue.
  • Time: Feb. 18, 2022, 1:55 a.m.
    Status: Identified
    Update: A large percentage of the telephone numbers in the DFW region, that were routing through the offending tandem carrier, have been moved. Calls from the AT&T network are now completing to these numbers. The remaining numbers in the DFW region are being re-routed and this process is going to continue into tomorrow morning.
  • Time: Feb. 17, 2022, 9:24 p.m.
    Status: Identified
    Update: Calls that pass through a tandem connection to the DFW region, from the AT&T network, are the calls which are failing. A change has been made in the local tandem that now allows calls from AT&T landlines to pass through to the destination. Calls from AT&T mobile lines are still failing and is currently being worked on by the tandem provider.
  • Time: Feb. 17, 2022, 7:09 p.m.
    Status: Identified
    Update: A local tandem provider is experiencing an intermittent inbound call routing issue with calls terminating into the DFW region. This issue is only happening from certain providers in certain regions. This issue affects inbound calls into the DFW market, and we will keep you apprised of any changes. The local tandem carrier is working through this issue now.

Updates:

  • Time: Feb. 12, 2022, 4:11 a.m.
    Status: Resolved
    Update: The local tandem Central Office has corrected this issue and calls and now completing as expected.
  • Time: Feb. 11, 2022, 8:07 p.m.
    Status: Identified
    Update: We have been informed that a local Central Office, in the Dallas/Fort Worth area, is experiencing issues and any call that will pass through this central Office will fail. There is no ETA from the local Central Office currently. We will keep you updated on the progress.
  • Time: Feb. 11, 2022, 5:51 p.m.
    Status: Identified
    Update: A local tandem provider is experiencing an intermittent inbound call routing issue with calls terminating into the DFW region. This issue is only happening from certain providers in certain regions. This issue affects inbound calls into the DFW market, and we will keep you apprised of any changes. The local tandem carrier is working through this issue now.

Updates:

  • Time: Jan. 10, 2022, 11:32 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 10, 2022, 7:34 p.m.
    Status: Monitoring
    Update: Between 1:16 PM CST and 1:25 PM CST we had service impacting issues that would not allow calls to complete for a subset of customers. Service is now restored and we are investigating the root cause of the issue with the software vendor.

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Frequently Asked Questions - NUSO

Is there a NUSO outage?
The current status of NUSO is: Systems Active
Where can I find the official status page of NUSO?
The official status page for NUSO is here
How can I get notified if NUSO is down or experiencing an outage?
To get notified of any status changes to NUSO, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of NUSO every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does NUSO do?
This service provider offers a full stack solution for voice, messaging, collaboration tools, and communication integrations through their "as a service" infrastructure.

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