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Is there an Bugfender outage?

Bugfender status: Systems Active

Last checked: 7 minutes ago

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Bugfender outages and incidents

Outage and incident data over the last 30 days for Bugfender.

There have been 1 outages or incidents for Bugfender in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Bugfender

Outlogger tracks the status of these components for Xero:

Log ingestion API Active
Private instances (eu) Active
Private instances (us) Active
Public website (bugfender.com) Active
Support site (support.bugfender.com), email and chat Active
Web dashboard (dashboard.bugfender.com) Active
Component Status
Log ingestion API Active
Private instances (eu) Active
Private instances (us) Active
Public website (bugfender.com) Active
Support site (support.bugfender.com), email and chat Active
Web dashboard (dashboard.bugfender.com) Active

Latest Bugfender outages and incidents.

View the latest incidents for Bugfender and check for official updates:

Updates:

  • Time: Jan. 8, 2024, 5:14 p.m.
    Status: Resolved
    Update: The configuration has been fixed and service is now back up. We do not expect reoccurrence; therefore we're closing the incident. We will keep monitoring the service as usual.
  • Time: Jan. 8, 2024, 5:11 p.m.
    Status: Identified
    Update: A configuration error during a deployment caused the application to stop working. Our engineers are looking into fixing the configuration. We expect the service to be back up shortly. We apologize for the inconvenience.
  • Time: Jan. 8, 2024, 5:10 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Nov. 24, 2023, 2:14 p.m.
    Status: Resolved
    Update: A mistake occurred after a migration and statistics were not stored properly for the time period: 2023-11-22 15:59 to 2023-11-24 09:45 (UTC). Those statistics can unfortunately not be recovered, and therefore, they will be lower or 0.

Updates:

  • Time: Sept. 14, 2023, 12:58 p.m.
    Status: Resolved
    Update: A manual configuration error was made and the service stopped working. The issue is now resolved and should not reoccur. We will keep monitoring as usual.
  • Time: Sept. 14, 2023, 12:51 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 14, 2023, 12:50 p.m.
    Status: Investigating
    Update: We are currently investigating an error message "upstream connect error or disconnect/reset before headers. reset reason: connection failure, transport failure reason: delayed connect error: 111"

Updates:

  • Time: July 25, 2023, 11:33 a.m.
    Status: Resolved
    Update: Our network provider resolved the issue within 5 minutes. We have kept monitoring and not seen any more errors for more than 90 minutes, therefore we're closing the issue. We're sorry for any inconvenience caused.
  • Time: July 25, 2023, 9:59 a.m.
    Status: Investigating
    Update: Our upstream network provider informs us that one of their core routers is down and some of the packets are being lost. Connectivity is only affected from some geographies and is intermittent.

Updates:

  • Time: May 22, 2023, 7:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 22, 2023, 7:09 p.m.
    Status: Monitoring
    Update: The performance seems to be back to normal. We're resolving the incident and will continue to monitor the performance stays in acceptable parameters.
  • Time: May 22, 2023, 7:07 p.m.
    Status: Monitoring
    Update: The service has been restarted and is working properly. We're now monitoring that the performance is back to normal too.
  • Time: May 22, 2023, 5:30 p.m.
    Status: Investigating
    Update: We're investigating elevated errors and timeouts

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Frequently Asked Questions - Bugfender

Is there a Bugfender outage?
The current status of Bugfender is: Systems Active
Where can I find the official status page of Bugfender?
The official status page for Bugfender is here
How can I get notified if Bugfender is down or experiencing an outage?
To get notified of any status changes to Bugfender, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Bugfender every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Bugfender do?
Bugfender is a log storage service that helps application developers resolve bugs more effectively and provide better customer support with full logs.

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