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Is there an InsideSales outage?

InsideSales status: Systems Active

Last checked: 2 minutes ago

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InsideSales outages and incidents

Outage and incident data over the last 30 days for InsideSales.

There have been 0 outages or incidents for InsideSales in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for InsideSales

Outlogger tracks the status of these components for Xero:

Playbooks Asia Pacific Region Active
Playbooks EU Region Active
Playbooks Global Region Active
Playbooks North America Region Active
Component Status
Playbooks Asia Pacific Region Active
Playbooks EU Region Active
Playbooks Global Region Active
Playbooks North America Region Active

Latest InsideSales outages and incidents.

View the latest incidents for InsideSales and check for official updates:

Updates:

  • Time: May 8, 2023, 12:12 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 8, 2023, 12:11 p.m.
    Status: Monitoring
    Update: After monitoring our systems, we are now confident to say that this issue is resolved. Thank you for your patience!
  • Time: May 4, 2023, 10:08 a.m.
    Status: Monitoring
    Update: A fix for the issue was implemented and at this moment, we can see that the robots are running as intended for the affected tenants. The issue is under monitoring for the next hours. Please contact support if you encounter any further trouble. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: May 3, 2023, 2:50 p.m.
    Status: Identified
    Update: We have identified an issue with enrollment robots that have been ongoing for a couple of hours. This issue is affecting the US-east zone and our team is working on a fix.

Updates:

  • Time: April 26, 2023, 7:35 p.m.
    Status: Resolved
    Update: As of 18:51 UTC, we implemented a potential solution for the issue related to the Inbound and outbound calls. We have implemented a fix for an issue that was affecting the backend and thus, the ability to place and receive calls. At this moment, we can no longer reproduce the issue identified. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: April 26, 2023, 2:56 p.m.
    Status: Investigating
    Update: We are aware of an issue affecting some customers trying to place outbound calls. We also have reports of issues with inbound calls for some other customers. Our team is investigating the issue and will update this page as soon as we have more precisions on the scope.

Updates:

  • Time: April 26, 2023, 7:35 p.m.
    Status: Resolved
    Update: As of 18:51 UTC, we implemented a potential solution for the issue related to the Inbound and outbound calls. We have implemented a fix for an issue that was affecting the backend and thus, the ability to place and receive calls. At this moment, we can no longer reproduce the issue identified. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: April 26, 2023, 2:56 p.m.
    Status: Investigating
    Update: We are aware of an issue affecting some customers trying to place outbound calls. We also have reports of issues with inbound calls for some other customers. Our team is investigating the issue and will update this page as soon as we have more precisions on the scope.

Updates:

  • Time: March 31, 2023, 8:02 p.m.
    Status: Resolved
    Update: Our infrastructure team has completed the investigation and updated the necessary values for the correct operation of the Teams Page.
  • Time: March 31, 2023, 8:02 p.m.
    Status: Resolved
    Update: Our infrastructure team has completed the investigation and updated the necessary values for the correct operation of the Teams Page.
  • Time: March 31, 2023, 7:13 p.m.
    Status: Investigating
    Update: At around 17:00 UTC on 31/March/2023 - It has come to our attention that a functionality of the Playbooks Teams Page might not be working as expected, as a result, we have engaged our infrastructure and development teams to investigate further.
  • Time: March 31, 2023, 7:13 p.m.
    Status: Investigating
    Update: At around 17:00 UTC on 31/March/2023 - It has come to our attention that a functionality of the Playbooks Teams Page might not be working as expected, as a result, we have engaged our infrastructure and development teams to investigate further.

Updates:

  • Time: Feb. 20, 2023, 6:49 a.m.
    Status: Resolved
    Update: All issues related to the synchronization of activities from the CRM are confirmed to be resolved. The root cause has been identified and a permanent fix is currently being implemented to prevent this from happening again. Please accept our apologies for any inconvenience or difficulty you may have experienced.
  • Time: Feb. 20, 2023, 6:36 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Feb. 17, 2023, 4:14 p.m.
    Status: Monitoring
    Update: As of 16:10 UTC, we implemented a potential solution for the issue related to the synchronization of activities from the CRM. We have applied the fix to the affected components, and we can no longer reproduce the issue identified. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.
  • Time: Feb. 17, 2023, 3:08 p.m.
    Status: Investigating
    Update: We are currently investigating the issue relating to the synchronization of activities from the CRM, and are working to identify the source of the issue reported. We highly appreciate your patience, and will provide further updates as they become available.

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Frequently Asked Questions - InsideSales

Is there a InsideSales outage?
The current status of InsideSales is: Systems Active
Where can I find the official status page of InsideSales?
The official status page for InsideSales is here
How can I get notified if InsideSales is down or experiencing an outage?
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