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Is there an InsideSales outage?

InsideSales status: Systems Active

Last checked: 9 minutes ago

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InsideSales outages and incidents

Outage and incident data over the last 30 days for InsideSales.

There have been 0 outages or incidents for InsideSales in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for InsideSales

Outlogger tracks the status of these components for Xero:

Playbooks Asia Pacific Region Active
Playbooks EU Region Active
Playbooks Global Region Active
Playbooks North America Region Active
Component Status
Playbooks Asia Pacific Region Active
Playbooks EU Region Active
Playbooks Global Region Active
Playbooks North America Region Active

Latest InsideSales outages and incidents.

View the latest incidents for InsideSales and check for official updates:

Updates:

  • Time: May 23, 2022, 9:28 p.m.
    Status: Resolved
    Update: Our team confirmed that the server that places calls had a temporary problem, and is now working as intended. We also received positive results for inbound calls being performed effectively and we have not been able to detect any further issues at this time.
  • Time: May 23, 2022, 8 p.m.
    Status: Monitoring
    Update: Our team has received positive results for inbound calls being performed effectively and we have not been able to detect any further issues at this time. We will continue to monitor the services to ensure all is working as expected.
  • Time: May 23, 2022, 5:29 p.m.
    Status: Investigating
    Update: We are aware that some users in North America may be experiencing issues with agents not being able to receive inbound calls. We are investigating the cause and will post further updates through this forum.

Updates:

  • Time: May 23, 2022, 9:28 p.m.
    Status: Resolved
    Update: Our team confirmed that the server that places calls had a temporary problem, and is now working as intended. We also received positive results for inbound calls being performed effectively and we have not been able to detect any further issues at this time.
  • Time: May 23, 2022, 8 p.m.
    Status: Monitoring
    Update: Our team has received positive results for inbound calls being performed effectively and we have not been able to detect any further issues at this time. We will continue to monitor the services to ensure all is working as expected.
  • Time: May 23, 2022, 5:29 p.m.
    Status: Investigating
    Update: We are aware that some users in North America may be experiencing issues with agents not being able to receive inbound calls. We are investigating the cause and will post further updates through this forum.

Updates:

  • Time: May 13, 2022, 4:35 p.m.
    Status: Resolved
    Update: We have identified the issue that users on the CA1 pods were unable to connect calls as a result of a misconfiguration of DNS records, and are happy to report that the incident has been fully resolved, all systems are working as expected.
  • Time: May 13, 2022, 1:48 p.m.
    Status: Investigating
    Update: We are investigating reports that users on the CA1 pode are unable to connect calls. We will update this page as soon as further information is available.

Updates:

  • Time: May 13, 2022, 4:35 p.m.
    Status: Resolved
    Update: We have identified the issue that users on the CA1 pods were unable to connect calls as a result of a misconfiguration of DNS records, and are happy to report that the incident has been fully resolved, all systems are working as expected.
  • Time: May 13, 2022, 1:48 p.m.
    Status: Investigating
    Update: We are investigating reports that users on the CA1 pode are unable to connect calls. We will update this page as soon as further information is available.

Updates:

  • Time: April 26, 2022, 9:39 p.m.
    Status: Resolved
    Update: Our team was able to track down the issue to a release that was published before scheduled. After rolling back the release we are able to see that all Playbooks services are back online. We will continue monitoring the system over the next few hours to ensure the issues have been completely resolved. All services are back online. Please confirm and let us know if you have any further issues. We apologize for the inconveniences.
  • Time: April 26, 2022, 9:27 p.m.
    Status: Monitoring
    Update: Our team was able to track down the issue to a release that was published before scheduled. After rolling back the release we are able to see that all Playbooks services are back online. We will continue monitoring the system over the next few hours to ensure the issues have been completely resolved. All services are back online. Please confirm and let us know if you have any further issues. We apologize for the inconveniences.
  • Time: April 26, 2022, 9:14 p.m.
    Status: Investigating
    Update: Our team continues investigating the current Outage. We have narrowed down the possible causes and expect to find the root cause soon. We will provide further updates as soon as we get more information.
  • Time: April 26, 2022, 8:02 p.m.
    Status: Investigating
    Update: At around 19:46 UTC on 4/26/2022 we have received reports of an ongoing issue that is causing the integration user to be disconnected. Our team is actively investigating the root cause and will provide further updates as we get more information.

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Frequently Asked Questions - InsideSales

Is there a InsideSales outage?
The current status of InsideSales is: Systems Active
Where can I find the official status page of InsideSales?
The official status page for InsideSales is here
How can I get notified if InsideSales is down or experiencing an outage?
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