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Is there an CallRail outage?

CallRail status: Systems Active

Last checked: 4 minutes ago

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CallRail outages and incidents

Outage and incident data over the last 30 days for CallRail.

There have been 1 outages or incidents for CallRail in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CallRail

Outlogger tracks the status of these components for Xero:

Call Recording Active
Call Transcription Active
Email Notifications Active
Reports Active
Web Form Capture Active
Backup Call Routing Active
CallRail Call Tracking Mobile App Active
CallRail Web Application Active
CallRail Wordpress Plugin Active
Call Routing Active
DNI and Keyword Tracking Active
Tracker Creation Active
API Active
Google Ads Active
Google Analytics Active
Google Call Details Forwarding Active
Hubspot Active
Other Integrations Active
Webhooks Active
Lead Center General Active
Lead Center Mobile App Active
Lead Center Web Application Active
MMS Active
SMS Active
Softphone Active
Web Chat Active
Component Status
Call Recording Active
Call Transcription Active
Email Notifications Active
Reports Active
Web Form Capture Active
Active
Backup Call Routing Active
CallRail Call Tracking Mobile App Active
CallRail Web Application Active
CallRail Wordpress Plugin Active
Call Routing Active
DNI and Keyword Tracking Active
Tracker Creation Active
Active
API Active
Google Ads Active
Google Analytics Active
Google Call Details Forwarding Active
Hubspot Active
Other Integrations Active
Webhooks Active
Active
Lead Center General Active
Lead Center Mobile App Active
Lead Center Web Application Active
MMS Active
SMS Active
Softphone Active
Web Chat Active

Latest CallRail outages and incidents.

View the latest incidents for CallRail and check for official updates:

Updates:

  • Time: Sept. 26, 2024, 7:32 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 26, 2024, 6:17 p.m.
    Status: Monitoring
    Update: We are seeing systems begin to recover and performance has been restored. We will continue to watch performance closely to ensure no further action is necessary.
  • Time: Sept. 26, 2024, 5:56 p.m.
    Status: Monitoring
    Update: We are seeing additional reports of errors when accessing the application. We are investigating and will continue to provide updates.
  • Time: Sept. 26, 2024, 5:43 p.m.
    Status: Monitoring
    Update: We identified an incident at our infrastructure provider that caused some traffic to fail to route properly through our load balancers. We took steps to reinitialize our load balancers there and our monitoring tools are indicating performance has been restored. We'll continue to watch performance closely to ensure no further action is necessary.
  • Time: Sept. 26, 2024, 5:32 p.m.
    Status: Identified
    Update: We've identified an issue at our infrastructure provider that appears related to this incident. We're watching that incident, and working to expedite a full resolution for our affected systems.
  • Time: Sept. 26, 2024, 4:13 p.m.
    Status: Investigating
    Update: Some customers are experiencing issues logging in to the CallRail web app and mobile app. We are aware of these issues and are taking rapid action to resolve the situation.

Updates:

  • Time: Sept. 4, 2024, 11:45 p.m.
    Status: Resolved
    Update: Performance issues have been resolved and functionality has been restored.
  • Time: Sept. 4, 2024, 10:32 p.m.
    Status: Monitoring
    Update: We are continuing to monitor. As a reminder, the following actions are unavailable during this time: - Plan changes - Invoice viewing - New trial sign up with credit card - Adding/updating credit card to existing accounts
  • Time: Sept. 4, 2024, 8:33 p.m.
    Status: Monitoring
    Update: We are continuing to monitor.
  • Time: Sept. 4, 2024, 6:58 p.m.
    Status: Monitoring
    Update: Due to performance issues with one of our service providers, we have temporarily disabled the following: - Plan changes - Invoice viewing - New trial sign up with credit card

Updates:

  • Time: Aug. 27, 2024, 5:10 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 27, 2024, 5:10 p.m.
    Status: Investigating
    Update: HubSpot is fully operational. Quick check done to confirm.
  • Time: Aug. 27, 2024, 4:01 p.m.
    Status: Investigating
    Update: Per HubSpot status page, HubSpot has addressed the initial outage issue and are still in monitoring mode of all their systems.
  • Time: Aug. 27, 2024, 3 p.m.
    Status: Investigating
    Update: HubSpot is currently experiencing an outage: https://status.hubspot.com/ Until it is resolved, it may impact receipt of data in integrated HubSpot accounts and customers may be unable to set up new HubSpot integrations. We are closely monitoring the HubSpot status page.

Updates:

  • Time: Aug. 7, 2024, 8:40 p.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: Aug. 7, 2024, 7:47 p.m.
    Status: Monitoring
    Update: We have identified a product update that was negatively impacting performance, and have reverted that change. Performance is recovering back to expected levels.
  • Time: Aug. 7, 2024, 7:12 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 7, 2024, 7:07 p.m.
    Status: Investigating
    Update: We are investigating delays with reports and dashboards loading. This may result in notifications and data flowing via webhooks being delayed as well. We are actively working to resolve this issue. We apologize for any inconvenience this may cause.

Updates:

  • Time: June 26, 2024, 6:40 p.m.
    Status: Resolved
    Update: Delays in Google Ads APIs have cleared, and we've re-enabled conversion reporting.
  • Time: June 26, 2024, 5:59 p.m.
    Status: Monitoring
    Update: Delays in Google Ads APIs continue, so conversion reporting remains disabled. All other post-call events are processing normally. We'll continue to monitor Google Ads API health and restore conversion reporting when it recovers.
  • Time: June 26, 2024, 3:59 p.m.
    Status: Monitoring
    Update: We've identified a delay in the APIs used by our Google Ads integration. We have temporarily disabled conversion reporting to Google Ads as well as data retrieval of keywords and campaign data. Users may be unable to activate new Google Ads integrations. Overall CallRail event queue health is improving and we will continue to monitor Google's metrics. We'll re-enable all processes and post any delayed conversions as soon as the APIs have recovered.
  • Time: June 26, 2024, 2:57 p.m.
    Status: Identified
    Update: We've identified the issue and are working on a fix.
  • Time: June 26, 2024, 2:16 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 26, 2024, 2:15 p.m.
    Status: Investigating
    Update: Due to some processing queue backups, we are experiencing delays to some events, especially events triggered post-call. Some actions such as user management may take additional time to process.

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Frequently Asked Questions - CallRail

Is there a CallRail outage?
The current status of CallRail is: Systems Active
Where can I find the official status page of CallRail?
The official status page for CallRail is here
How can I get notified if CallRail is down or experiencing an outage?
To get notified of any status changes to CallRail, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CallRail every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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