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Is there an Canary outage?

Canary status: Systems Active

Last checked: 9 minutes ago

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Canary outages and incidents

Outage and incident data over the last 30 days for Canary.

There have been 0 outages or incidents for Canary in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Canary

Outlogger tracks the status of these components for Xero:

Canary App Active
canary.is Active
Canary Service Active
help.canary.is Active
my.canary.is Active
Component Status
Canary App Active
canary.is Active
Canary Service Active
help.canary.is Active
my.canary.is Active

Latest Canary outages and incidents.

View the latest incidents for Canary and check for official updates:

Updates:

  • Time: Dec. 7, 2021, 11:29 p.m.
    Status: Resolved
    Update: All services that were being impacted by Amazon Web Services have now been restored. We will continue to monitor for any further updates, but as of now all impacted Canary devices should now be able to reconnect to our services. If you are continuing to experience any issues, please contact our support team by visiting our <a href="https://help.canary.is"><b>Help Center</b>.
  • Time: Dec. 7, 2021, 11:03 p.m.
    Status: Monitoring
    Update: We are continuing to monitor the status of Amazon Web Services which is impacting a subset of Canary devices. We have started to see an improvement to the impacted services, but we will continue to monitor, and will post further updates here as we receive them. We sincerely appreciate your patience and understanding as we continue to work through this to return service to all Canary devices.
  • Time: Dec. 7, 2021, 9:36 p.m.
    Status: Identified
    Update: Canary services have started to be impacted by the Amazon Web Services outage that is affecting many other businesses, and has unfortunately caused some Canary devices to fall offline. We are actively trying to address these issues, but unfortunately this is a direct cause of the Amazon Web Services outage. We will continue to post updates here as progress is made.

Updates:

  • Time: Dec. 7, 2021, 11:29 p.m.
    Status: Resolved
    Update: All services that were being impacted by Amazon Web Services have now been restored. We will continue to monitor for any further updates, but as of now all impacted Canary devices should now be able to reconnect to our services. If you are continuing to experience any issues, please contact our support team by visiting our <a href="https://help.canary.is"><b>Help Center</b>.
  • Time: Dec. 7, 2021, 11:03 p.m.
    Status: Monitoring
    Update: We are continuing to monitor the status of Amazon Web Services which is impacting a subset of Canary devices. We have started to see an improvement to the impacted services, but we will continue to monitor, and will post further updates here as we receive them. We sincerely appreciate your patience and understanding as we continue to work through this to return service to all Canary devices.
  • Time: Dec. 7, 2021, 9:36 p.m.
    Status: Identified
    Update: Canary services have started to be impacted by the Amazon Web Services outage that is affecting many other businesses, and has unfortunately caused some Canary devices to fall offline. We are actively trying to address these issues, but unfortunately this is a direct cause of the Amazon Web Services outage. We will continue to post updates here as progress is made.

Updates:

  • Time: Sept. 12, 2021, 12:39 p.m.
    Status: Resolved
    Update: The previous issues impacting Canary services have been resolved. We sincerely apologize for an inconveniences this may have caused, and greatly appreciated your patience while we worked towards a resolution.
  • Time: Sept. 12, 2021, 5:21 a.m.
    Status: Identified
    Update: The issue has been identified and the team is working towards a resolution. Thank you for your continued patience while we work towards a full resolution.
  • Time: Sept. 12, 2021, 2:43 a.m.
    Status: Investigating
    Update: We are currently investigating reports from a subset of our users having connectivity issues with their Canary devices. We will post updates here as we work towards a resolution. We sincerely apologize for any inconvenience this may cause.

Updates:

  • Time: June 4, 2021, 9:43 p.m.
    Status: Resolved
    Update: Our team has confirmed that a fix has been implemented, and all functionality should now be restored. If you are continuing to experience any issues, please contact our support team via our Help Center: https://help.canary.is
  • Time: June 4, 2021, 8:15 p.m.
    Status: Identified
    Update: An issue has been identified that is impacting functionality for a subset of Canary accounts. Our engineering team is actively working on resolving these issues. During this time, you may experience inconsistent Watch Live, Video Playback, and errors during setup. We will post further updates here while we work towards a resolution. Thanks in advance for your understanding, and sincere apologies for any frustrations this may cause.

Updates:

  • Time: June 4, 2021, 9:43 p.m.
    Status: Resolved
    Update: Our team has confirmed that a fix has been implemented, and all functionality should now be restored. If you are continuing to experience any issues, please contact our support team via our Help Center: https://help.canary.is
  • Time: June 4, 2021, 8:15 p.m.
    Status: Identified
    Update: An issue has been identified that is impacting functionality for a subset of Canary accounts. Our engineering team is actively working on resolving these issues. During this time, you may experience inconsistent Watch Live, Video Playback, and errors during setup. We will post further updates here while we work towards a resolution. Thanks in advance for your understanding, and sincere apologies for any frustrations this may cause.

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Frequently Asked Questions - Canary

Is there a Canary outage?
The current status of Canary is: Systems Active
Where can I find the official status page of Canary?
The official status page for Canary is here
How can I get notified if Canary is down or experiencing an outage?
To get notified of any status changes to Canary, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Canary every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Canary do?
This smart home security solution offers 1080p HD cameras for indoor and outdoor use, night vision, motion notifications, and more to protect your home.

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