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Is there an Canary outage?

Canary status: Systems Active

Last checked: 9 minutes ago

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Canary outages and incidents

Outage and incident data over the last 30 days for Canary.

There have been 0 outages or incidents for Canary in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Canary

Outlogger tracks the status of these components for Xero:

Canary App Active
canary.is Active
Canary Service Active
help.canary.is Active
my.canary.is Active
Component Status
Canary App Active
canary.is Active
Canary Service Active
help.canary.is Active
my.canary.is Active

Latest Canary outages and incidents.

View the latest incidents for Canary and check for official updates:

Updates:

  • Time: May 2, 2021, 3:41 p.m.
    Status: Resolved
    Update: The previous incident has been resolved.
  • Time: May 2, 2021, 3:17 p.m.
    Status: Monitoring
    Update: Our team has identified the issue and implemented a fix. We are continuing to monitor the services, and are hoping to update to fully resolved shortly. Thanks for your continued patience and understanding.
  • Time: May 2, 2021, 2:40 p.m.
    Status: Investigating
    Update: Our team is investigating reports from a subset of users reporting that they are having difficulties with their Canary device's connectivity. We will provide further updates here as we work towards a resolution.

Updates:

  • Time: May 2, 2021, 3:41 p.m.
    Status: Resolved
    Update: The previous incident has been resolved.
  • Time: May 2, 2021, 3:17 p.m.
    Status: Monitoring
    Update: Our team has identified the issue and implemented a fix. We are continuing to monitor the services, and are hoping to update to fully resolved shortly. Thanks for your continued patience and understanding.
  • Time: May 2, 2021, 2:40 p.m.
    Status: Investigating
    Update: Our team is investigating reports from a subset of users reporting that they are having difficulties with their Canary device's connectivity. We will provide further updates here as we work towards a resolution.

Updates:

  • Time: May 1, 2021, 6:52 p.m.
    Status: Resolved
    Update: The previous incident has been resolved. If you are still experiencing any issues, please don't hesitate to reach out to our support team. Thanks for your patience, and sincere apologies for any frustrations this may have caused.
  • Time: May 1, 2021, 4:18 p.m.
    Status: Identified
    Update: The engineers have deployed a fix. Cameras should be functioning as expected and timelines will be restored in due time.
  • Time: May 1, 2021, 3:22 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: May 1, 2021, 2:05 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 1, 2021, 2:05 p.m.
    Status: Investigating
    Update: We are currently investigating reports from a subset of users reporting the cameras have gone offline temporarily.

Updates:

  • Time: May 1, 2021, 6:52 p.m.
    Status: Resolved
    Update: The previous incident has been resolved. If you are still experiencing any issues, please don't hesitate to reach out to our support team. Thanks for your patience, and sincere apologies for any frustrations this may have caused.
  • Time: May 1, 2021, 4:18 p.m.
    Status: Identified
    Update: The engineers have deployed a fix. Cameras should be functioning as expected and timelines will be restored in due time.
  • Time: May 1, 2021, 3:22 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: May 1, 2021, 2:05 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 1, 2021, 2:05 p.m.
    Status: Investigating
    Update: We are currently investigating reports from a subset of users reporting the cameras have gone offline temporarily.

Updates:

  • Time: April 9, 2021, 1:50 a.m.
    Status: Resolved
    Update: Our team has confirmed that the incident has been resolved. If you are continuing to experience any issues, please reach out to our support team via our <a href="https://help.canary.is"><b>Help Center</b></a>. Thanks again for your patience, and sincere apologies for any inconveniences this may have caused.
  • Time: April 9, 2021, 1:50 a.m.
    Status: Resolved
    Update: Our team has confirmed that the incident has been resolved. If you are continuing to experience any issues, please reach out to our support team via our <a href="https://help.canary.is"><b>Help Center</b></a>. Thanks again for your patience, and sincere apologies for any inconveniences this may have caused.
  • Time: April 9, 2021, 12:13 a.m.
    Status: Monitoring
    Update: A fix has been implemented, and the subset of devices that were experiencing a delay in video processing should now be resolved. We are continuing to monitor the status, and will update here as soon as a full resolution is determined. Thanks again for your patience, and sincere apologies for any inconveniences this may have caused.
  • Time: April 9, 2021, 12:13 a.m.
    Status: Monitoring
    Update: A fix has been implemented, and the subset of devices that were experiencing a delay in video processing should now be resolved. We are continuing to monitor the status, and will update here as soon as a full resolution is determined. Thanks again for your patience, and sincere apologies for any inconveniences this may have caused.
  • Time: April 8, 2021, 8:35 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that may cause a delay in video processing for a subset of our user base. Canary devices that are online, and set to a mode to record video will continue to do so, but the video may have a delay on being available within the Canary app. We sincerely apologize for any inconveniences this may cause, and greatly appreciate your patience while we work towards a resolution.
  • Time: April 8, 2021, 8:35 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that may cause a delay in video processing for a subset of our user base. Canary devices that are online, and set to a mode to record video will continue to do so, but the video may have a delay on being available within the Canary app. We sincerely apologize for any inconveniences this may cause, and greatly appreciate your patience while we work towards a resolution.

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Frequently Asked Questions - Canary

Is there a Canary outage?
The current status of Canary is: Systems Active
Where can I find the official status page of Canary?
The official status page for Canary is here
How can I get notified if Canary is down or experiencing an outage?
To get notified of any status changes to Canary, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Canary every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Canary do?
This smart home security solution offers 1080p HD cameras for indoor and outdoor use, night vision, motion notifications, and more to protect your home.

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