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Is there an Canary outage?

Canary status: Systems Active

Last checked: 9 minutes ago

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Canary outages and incidents

Outage and incident data over the last 30 days for Canary.

There have been 0 outages or incidents for Canary in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Canary

Outlogger tracks the status of these components for Xero:

Canary App Active
canary.is Active
Canary Service Active
help.canary.is Active
my.canary.is Active
Component Status
Canary App Active
canary.is Active
Canary Service Active
help.canary.is Active
my.canary.is Active

Latest Canary outages and incidents.

View the latest incidents for Canary and check for official updates:

Updates:

  • Time: April 2, 2021, 6:36 p.m.
    Status: Resolved
    Update: All issues that were previously causing intermittent connectivity for a subset of users has been resolved. If you are continuing to experience any issues, please reach out to our support team via our <a href="https://help.canary.is"><b>Help Center</b></a>. Thanks again for your patience, and sincere apologies for any inconveniences this may have caused.
  • Time: April 2, 2021, 5:55 p.m.
    Status: Monitoring
    Update: We are continuing to monitor Canary services and customer reports, but at this time it appears that the subset of users being impacted with intermittent connectivity should be resolved. If you are continuing to experience any issues please reach out to our support team via our <a href="https://help.canary.is"><b>Help Center</b></a>.
  • Time: April 2, 2021, 5:48 p.m.
    Status: Monitoring
    Update: Our team has deployed a fix for the subset of users that were being impacted with intermittent device connectivity. We are continuing to monitor the services and customer reports. Thanks again for your continued patience while we work towards a full resolution.
  • Time: April 2, 2021, 4:20 p.m.
    Status: Investigating
    Update: Our team is currently investigating reports from a subset of users that are experiencing some difficulties with their Canary device's connectivity. We will post updates here as we work towards a resolution. Thanks in advance for your patience, and sincere apologies for any inconveniences this may cause.

Updates:

  • Time: April 2, 2021, 6:36 p.m.
    Status: Resolved
    Update: All issues that were previously causing intermittent connectivity for a subset of users has been resolved. If you are continuing to experience any issues, please reach out to our support team via our <a href="https://help.canary.is"><b>Help Center</b></a>. Thanks again for your patience, and sincere apologies for any inconveniences this may have caused.
  • Time: April 2, 2021, 5:55 p.m.
    Status: Monitoring
    Update: We are continuing to monitor Canary services and customer reports, but at this time it appears that the subset of users being impacted with intermittent connectivity should be resolved. If you are continuing to experience any issues please reach out to our support team via our <a href="https://help.canary.is"><b>Help Center</b></a>.
  • Time: April 2, 2021, 5:48 p.m.
    Status: Monitoring
    Update: Our team has deployed a fix for the subset of users that were being impacted with intermittent device connectivity. We are continuing to monitor the services and customer reports. Thanks again for your continued patience while we work towards a full resolution.
  • Time: April 2, 2021, 4:20 p.m.
    Status: Investigating
    Update: Our team is currently investigating reports from a subset of users that are experiencing some difficulties with their Canary device's connectivity. We will post updates here as we work towards a resolution. Thanks in advance for your patience, and sincere apologies for any inconveniences this may cause.

Updates:

  • Time: March 5, 2021, 8:30 p.m.
    Status: Resolved
    Update: After implementing the fix, all previous issues impacting Flex devices should now be resolved. If you are still experiencing issues with your Canary Flex, please follow the steps listed [here](https://help.canary.is/hc/en-us/articles/115000452068-How-do-I-reset-Canary-Flex-). If any issues persist after this, please contact our support team so we can investigate further by visiting our [Help Center](https://help.canary.is).
  • Time: March 5, 2021, 4:51 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and we are monitoring the results. If you were previously impacted by the Flex issues, please reboot your Canary Flex by holding the power button on the back of the device for 12 seconds. After completing this, your Flex should return back to normal operation. Thanks again for your patience and understanding while we work towards a resolution.
  • Time: March 5, 2021, 1:58 p.m.
    Status: Identified
    Update: Our Team has identified an issue affecting a small subset of Flex users and are working to restore the live view for those users. Thank you for your patience in this matter.

Updates:

  • Time: March 5, 2021, 8:30 p.m.
    Status: Resolved
    Update: After implementing the fix, all previous issues impacting Flex devices should now be resolved. If you are still experiencing issues with your Canary Flex, please follow the steps listed [here](https://help.canary.is/hc/en-us/articles/115000452068-How-do-I-reset-Canary-Flex-). If any issues persist after this, please contact our support team so we can investigate further by visiting our [Help Center](https://help.canary.is).
  • Time: March 5, 2021, 4:51 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and we are monitoring the results. If you were previously impacted by the Flex issues, please reboot your Canary Flex by holding the power button on the back of the device for 12 seconds. After completing this, your Flex should return back to normal operation. Thanks again for your patience and understanding while we work towards a resolution.
  • Time: March 5, 2021, 1:58 p.m.
    Status: Identified
    Update: Our Team has identified an issue affecting a small subset of Flex users and are working to restore the live view for those users. Thank you for your patience in this matter.

Updates:

  • Time: March 2, 2021, 8:14 p.m.
    Status: Resolved
    Update: This incident has been resolved. All devices that were previously experiencing any issues should now be back to normal operation. If you are still experiencing any issues, please contact our support team so we can investigate further. We sincerely apologize for any frustrations this may have caused, and thank you for your patience while we worked towards a resolution.
  • Time: March 2, 2021, 3:16 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented for the subset of Flex users that are affected.
  • Time: March 2, 2021, 11:55 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 2, 2021, 11:26 a.m.
    Status: Investigating
    Update: Our team is investigating a report from a subset of our users involving Canary Flex cameras.

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Frequently Asked Questions - Canary

Is there a Canary outage?
The current status of Canary is: Systems Active
Where can I find the official status page of Canary?
The official status page for Canary is here
How can I get notified if Canary is down or experiencing an outage?
To get notified of any status changes to Canary, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Canary every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Canary do?
This smart home security solution offers 1080p HD cameras for indoor and outdoor use, night vision, motion notifications, and more to protect your home.

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