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Is there an Canary outage?

Canary status: Systems Active

Last checked: 14 seconds ago

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Canary outages and incidents

Outage and incident data over the last 30 days for Canary.

There have been 0 outages or incidents for Canary in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Canary

Outlogger tracks the status of these components for Xero:

Canary App Active
canary.is Active
Canary Service Active
help.canary.is Active
my.canary.is Active
Component Status
Canary App Active
canary.is Active
Canary Service Active
help.canary.is Active
my.canary.is Active

Latest Canary outages and incidents.

View the latest incidents for Canary and check for official updates:

Updates:

  • Time: March 2, 2021, 8:14 p.m.
    Status: Resolved
    Update: This incident has been resolved. All devices that were previously experiencing any issues should now be back to normal operation. If you are still experiencing any issues, please contact our support team so we can investigate further. We sincerely apologize for any frustrations this may have caused, and thank you for your patience while we worked towards a resolution.
  • Time: March 2, 2021, 3:16 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented for the subset of Flex users that are affected.
  • Time: March 2, 2021, 11:55 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 2, 2021, 11:26 a.m.
    Status: Investigating
    Update: Our team is investigating a report from a subset of our users involving Canary Flex cameras.

Updates:

  • Time: Feb. 8, 2021, 9:37 p.m.
    Status: Resolved
    Update: All services have been restored. If you are experiencing any residual issues, please reach out to our support team: https://help.canary.is
  • Time: Feb. 8, 2021, 3:58 p.m.
    Status: Monitoring
    Update: We are continuing to monitor the status of our CRM platform, but as of now everything appears to be up and running. Thanks again for your patience while we work through this. We will post again here once we receive the All Clear.
  • Time: Feb. 8, 2021, 3:30 p.m.
    Status: Identified
    Update: Like many other service providers, our customer service relationship software provider is experiencing an outage that is affecting our chat, email and Canary Help Center. Canary app, webapp and Canary cameras are all functioning as expected. We will continue to post updates here as we actively work towards a resolution. Thank you in advance for your patience and our sincere apologies for any inconvenience this may cause.

Updates:

  • Time: Feb. 8, 2021, 9:37 p.m.
    Status: Resolved
    Update: All services have been restored. If you are experiencing any residual issues, please reach out to our support team: https://help.canary.is
  • Time: Feb. 8, 2021, 3:58 p.m.
    Status: Monitoring
    Update: We are continuing to monitor the status of our CRM platform, but as of now everything appears to be up and running. Thanks again for your patience while we work through this. We will post again here once we receive the All Clear.
  • Time: Feb. 8, 2021, 3:30 p.m.
    Status: Identified
    Update: Like many other service providers, our customer service relationship software provider is experiencing an outage that is affecting our chat, email and Canary Help Center. Canary app, webapp and Canary cameras are all functioning as expected. We will continue to post updates here as we actively work towards a resolution. Thank you in advance for your patience and our sincere apologies for any inconvenience this may cause.

Updates:

  • Time: Nov. 26, 2020, 1:26 p.m.
    Status: Resolved
    Update: All services have been restored. If you are experiencing any residual issues, please reach out to our support team: https://help.canary.is Thank you and Happy Thanksgiving if you celebrate!
  • Time: Nov. 26, 2020, 12:12 p.m.
    Status: Monitoring
    Update: Our team has implemented the fix and we are currently monitoring all services. You may still experience some delays, but the majority of services should now be restored. Thanks again for your patience, we are hoping to mark this completely resolved shortly.
  • Time: Nov. 26, 2020, 11:49 a.m.
    Status: Identified
    Update: Our team is actively working on implementing a fix. At this time, the majority of the services should be restored but you may experience inconsistencies as we work towards a full resolution.
  • Time: Nov. 26, 2020, 11:18 a.m.
    Status: Investigating
    Update: Like many other service providers, our service was affected by the current outage with the major web hosting provider AWS.  Our team is actively resolving incidents from reports of users who are having difficulties accessing Canary services.  We will continue to post updates here as we actively work towards a resolution. Thank you in advance for your patience and our sincere apologies for any inconvenience this may cause.

Updates:

  • Time: Nov. 26, 2020, 1:26 p.m.
    Status: Resolved
    Update: All services have been restored. If you are experiencing any residual issues, please reach out to our support team: https://help.canary.is Thank you and Happy Thanksgiving if you celebrate!
  • Time: Nov. 26, 2020, 12:12 p.m.
    Status: Monitoring
    Update: Our team has implemented the fix and we are currently monitoring all services. You may still experience some delays, but the majority of services should now be restored. Thanks again for your patience, we are hoping to mark this completely resolved shortly.
  • Time: Nov. 26, 2020, 11:49 a.m.
    Status: Identified
    Update: Our team is actively working on implementing a fix. At this time, the majority of the services should be restored but you may experience inconsistencies as we work towards a full resolution.
  • Time: Nov. 26, 2020, 11:18 a.m.
    Status: Investigating
    Update: Like many other service providers, our service was affected by the current outage with the major web hosting provider AWS.  Our team is actively resolving incidents from reports of users who are having difficulties accessing Canary services.  We will continue to post updates here as we actively work towards a resolution. Thank you in advance for your patience and our sincere apologies for any inconvenience this may cause.

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Frequently Asked Questions - Canary

Is there a Canary outage?
The current status of Canary is: Systems Active
Where can I find the official status page of Canary?
The official status page for Canary is here
How can I get notified if Canary is down or experiencing an outage?
To get notified of any status changes to Canary, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Canary every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Canary do?
This smart home security solution offers 1080p HD cameras for indoor and outdoor use, night vision, motion notifications, and more to protect your home.