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Is there an Canary outage?

Canary status: Systems Active

Last checked: 16 seconds ago

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Canary outages and incidents

Outage and incident data over the last 30 days for Canary.

There have been 0 outages or incidents for Canary in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Canary

Outlogger tracks the status of these components for Xero:

Canary App Active
canary.is Active
Canary Service Active
help.canary.is Active
my.canary.is Active
Component Status
Canary App Active
canary.is Active
Canary Service Active
help.canary.is Active
my.canary.is Active

Latest Canary outages and incidents.

View the latest incidents for Canary and check for official updates:

Updates:

  • Time: Nov. 6, 2020, 10:39 p.m.
    Status: Resolved
    Update: Our team has confirmed that the incident has now been resolved. If you are still experiencing any issues please contact us by navigating to https://help.canary.is
  • Time: Nov. 6, 2020, 10:30 p.m.
    Status: Identified
    Update: Our team has identified the issue, and is actively working on implementing a fix. At this time the majority of services should be restored, but you may still experience some inconsistencies as we work towards a full resolution.
  • Time: Nov. 6, 2020, 9:54 p.m.
    Status: Investigating
    Update: Our team is actively investigating reports from a subset of users who are having difficulties accessing the Canary mobile and web applications. We will post updates here as we work towards a resolution. Thanks in advance for your patience, and sincere apologies for any frustration this may cause.

Updates:

  • Time: Nov. 6, 2020, 10:39 p.m.
    Status: Resolved
    Update: Our team has confirmed that the incident has now been resolved. If you are still experiencing any issues please contact us by navigating to https://help.canary.is
  • Time: Nov. 6, 2020, 10:30 p.m.
    Status: Identified
    Update: Our team has identified the issue, and is actively working on implementing a fix. At this time the majority of services should be restored, but you may still experience some inconsistencies as we work towards a full resolution.
  • Time: Nov. 6, 2020, 9:54 p.m.
    Status: Investigating
    Update: Our team is actively investigating reports from a subset of users who are having difficulties accessing the Canary mobile and web applications. We will post updates here as we work towards a resolution. Thanks in advance for your patience, and sincere apologies for any frustration this may cause.

Updates:

  • Time: Oct. 14, 2020, 6:11 p.m.
    Status: Resolved
    Update: Our team was able to implement the fix that was causing some users to have difficulties with accessing their Canary system. If you are still experiencing any issues, please contact us by going to our Help Center here: https://help.canary.is Thanks again for your patience, and sincere apologies for any frustrations this may have caused.
  • Time: Oct. 14, 2020, 4:55 p.m.
    Status: Identified
    Update: Our team has identified the root cause, and is actively working on implementing a fix. Thanks for your patience and understanding as we work towards a resolution.
  • Time: Oct. 14, 2020, 4 p.m.
    Status: Investigating
    Update: Our team is actively investigating reports from a subset of users that their Canary devices are having connectivity difficulties. We will update this page with information as we receive it.

Updates:

  • Time: Oct. 14, 2020, 6:11 p.m.
    Status: Resolved
    Update: Our team was able to implement the fix that was causing some users to have difficulties with accessing their Canary system. If you are still experiencing any issues, please contact us by going to our Help Center here: https://help.canary.is Thanks again for your patience, and sincere apologies for any frustrations this may have caused.
  • Time: Oct. 14, 2020, 4:55 p.m.
    Status: Identified
    Update: Our team has identified the root cause, and is actively working on implementing a fix. Thanks for your patience and understanding as we work towards a resolution.
  • Time: Oct. 14, 2020, 4 p.m.
    Status: Investigating
    Update: Our team is actively investigating reports from a subset of users that their Canary devices are having connectivity difficulties. We will update this page with information as we receive it.

Updates:

  • Time: Oct. 14, 2020, 3:52 a.m.
    Status: Resolved
    Update: All issues have been resolved. If you are still experiencing any issues, please reach out to our support team: https://help.canary.is
  • Time: Oct. 14, 2020, 3:52 a.m.
    Status: Resolved
    Update: All issues have been resolved. If you are still experiencing any issues, please reach out to our support team: https://help.canary.is
  • Time: Oct. 13, 2020, 11:18 p.m.
    Status: Monitoring
    Update: All previously reported issues should now be resolved. Our team is continuing to monitor for any issues, but we hope to mark this as resolved soon. Thanks again for your patience and understanding as we work towards a full resolution.
  • Time: Oct. 13, 2020, 11:18 p.m.
    Status: Monitoring
    Update: All previously reported issues should now be resolved. Our team is continuing to monitor for any issues, but we hope to mark this as resolved soon. Thanks again for your patience and understanding as we work towards a full resolution.
  • Time: Oct. 13, 2020, 10:13 p.m.
    Status: Identified
    Update: Our team has identified the issue and has begun implementing the fix. The mobile and web applications should now be loading for the impacted users, but you may still experience some inconsistencies until the full resolution is implemented. We'll continue to post updates on our progress here. Thanks again for your patience and understanding as we work towards a full resolution.
  • Time: Oct. 13, 2020, 10:13 p.m.
    Status: Identified
    Update: Our team has identified the issue and has begun implementing the fix. The mobile and web applications should now be loading for the impacted users, but you may still experience some inconsistencies until the full resolution is implemented. We'll continue to post updates on our progress here. Thanks again for your patience and understanding as we work towards a full resolution.
  • Time: Oct. 13, 2020, 9:06 p.m.
    Status: Investigating
    Update: Our team is investigating reports from a subset of users who are experiencing issues accessing the Canary mobile and web applications. We'll continue to post any updates and progress here. Thanks for your patience, and apologies for any frustration this may cause.
  • Time: Oct. 13, 2020, 9:06 p.m.
    Status: Investigating
    Update: Our team is investigating reports from a subset of users who are experiencing issues accessing the Canary mobile and web applications. We'll continue to post any updates and progress here. Thanks for your patience, and apologies for any frustration this may cause.

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Frequently Asked Questions - Canary

Is there a Canary outage?
The current status of Canary is: Systems Active
Where can I find the official status page of Canary?
The official status page for Canary is here
How can I get notified if Canary is down or experiencing an outage?
To get notified of any status changes to Canary, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Canary every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Canary do?
This smart home security solution offers 1080p HD cameras for indoor and outdoor use, night vision, motion notifications, and more to protect your home.

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