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Is there an Canary outage?

Canary status: Systems Active

Last checked: 8 minutes ago

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Canary outages and incidents

Outage and incident data over the last 30 days for Canary.

There have been 0 outages or incidents for Canary in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Canary

Outlogger tracks the status of these components for Xero:

Canary App Active
canary.is Active
Canary Service Active
help.canary.is Active
my.canary.is Active
Component Status
Canary App Active
canary.is Active
Canary Service Active
help.canary.is Active
my.canary.is Active

Latest Canary outages and incidents.

View the latest incidents for Canary and check for official updates:

Updates:

  • Time: Sept. 24, 2020, 2:17 a.m.
    Status: Resolved
    Update: All previous issues should now be resolved.
  • Time: Sept. 23, 2020, 10:39 p.m.
    Status: Monitoring
    Update: Our team has implemented the fix and we are currently monitoring all services. You may still experience some delays, but the majority of services should now be restored. Thanks again for your patience, we are hoping to mark this completely resolved shortly.
  • Time: Sept. 23, 2020, 9:27 p.m.
    Status: Identified
    Update: Our team has identified the issue and a fix is being implemented. A subset of users may still experience some difficulties while we work towards a full resolution.
  • Time: Sept. 23, 2020, 8:39 p.m.
    Status: Investigating
    Update: Our team is investigating reports from a subset of users having difficulties accessing features within the Canary app. We will post updates here as we work towards a resolution. Thanks for your patience and apologies for any frustration this may cause.

Updates:

  • Time: Sept. 24, 2020, 2:17 a.m.
    Status: Resolved
    Update: All previous issues should now be resolved.
  • Time: Sept. 23, 2020, 10:39 p.m.
    Status: Monitoring
    Update: Our team has implemented the fix and we are currently monitoring all services. You may still experience some delays, but the majority of services should now be restored. Thanks again for your patience, we are hoping to mark this completely resolved shortly.
  • Time: Sept. 23, 2020, 9:27 p.m.
    Status: Identified
    Update: Our team has identified the issue and a fix is being implemented. A subset of users may still experience some difficulties while we work towards a full resolution.
  • Time: Sept. 23, 2020, 8:39 p.m.
    Status: Investigating
    Update: Our team is investigating reports from a subset of users having difficulties accessing features within the Canary app. We will post updates here as we work towards a resolution. Thanks for your patience and apologies for any frustration this may cause.

Updates:

  • Time: Aug. 6, 2020, 9:22 p.m.
    Status: Resolved
    Update: The previous issues causing some delays in a subset of video events has been resolved.
  • Time: Aug. 6, 2020, 9:22 p.m.
    Status: Resolved
    Update: The previous issues causing some delays in a subset of video events has been resolved.
  • Time: Aug. 6, 2020, 7:12 p.m.
    Status: Identified
    Update: Our team has identified an issue causing a subset of videos and notifications to have a delay in processing. We are actively working on resolving this, and will update here as we receive new information.
  • Time: Aug. 6, 2020, 7:12 p.m.
    Status: Identified
    Update: Our team has identified an issue causing a subset of videos and notifications to have a delay in processing. We are actively working on resolving this, and will update here as we receive new information.

Updates:

  • Time: Aug. 4, 2020, 9:39 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 4, 2020, 8:59 p.m.
    Status: Monitoring
    Update: Our engineering team has confirmed that the issue preventing a subset of users from accessing the Canary mobile and web applications is now resolved. We will continue to monitor things, but if you are continuing to experience any issues, please contact our support team (http://help.canary.is/) so we can investigate further. Thanks again for your patience and apologies for any frustrations this has caused.
  • Time: Aug. 4, 2020, 7:31 p.m.
    Status: Identified
    Update: Our team has identified the issue, and is actively working on deploying a fix. Thanks for your patience while we work towards a full resolution.
  • Time: Aug. 4, 2020, 4:47 p.m.
    Status: Investigating
    Update: Our engineers are investigating reports impacting a subset of users, which is causing difficulties with accessing the Canary mobile and web applications. We will post updates here as we have more information.

Updates:

  • Time: Aug. 4, 2020, 9:39 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 4, 2020, 8:59 p.m.
    Status: Monitoring
    Update: Our engineering team has confirmed that the issue preventing a subset of users from accessing the Canary mobile and web applications is now resolved. We will continue to monitor things, but if you are continuing to experience any issues, please contact our support team (http://help.canary.is/) so we can investigate further. Thanks again for your patience and apologies for any frustrations this has caused.
  • Time: Aug. 4, 2020, 7:31 p.m.
    Status: Identified
    Update: Our team has identified the issue, and is actively working on deploying a fix. Thanks for your patience while we work towards a full resolution.
  • Time: Aug. 4, 2020, 4:47 p.m.
    Status: Investigating
    Update: Our engineers are investigating reports impacting a subset of users, which is causing difficulties with accessing the Canary mobile and web applications. We will post updates here as we have more information.

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Frequently Asked Questions - Canary

Is there a Canary outage?
The current status of Canary is: Systems Active
Where can I find the official status page of Canary?
The official status page for Canary is here
How can I get notified if Canary is down or experiencing an outage?
To get notified of any status changes to Canary, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Canary every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Canary do?
This smart home security solution offers 1080p HD cameras for indoor and outdoor use, night vision, motion notifications, and more to protect your home.

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