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Is there an Capsule outage?

Capsule status: Systems Active

Last checked: 5 minutes ago

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Capsule outages and incidents

Outage and incident data over the last 30 days for Capsule.

There have been 0 outages or incidents for Capsule in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Capsule

Outlogger tracks the status of these components for Xero:

Component Status

Latest Capsule outages and incidents.

View the latest incidents for Capsule and check for official updates:

Updates:

  • Time: Dec. 10, 2023, 9:22 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 9, 2023, 2:40 p.m.
    Status: Monitoring
    Update: We're continue to monitor application performance.
  • Time: Dec. 9, 2023, 12:54 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Dec. 9, 2023, 12:45 p.m.
    Status: Identified
    Update: We have put some mitigations in place. However you may still experience some poor performance. We continue to work on restoring the service to normal.
  • Time: Dec. 9, 2023, 11:31 a.m.
    Status: Identified
    Update: Capsule is still working but availability is patchy some requests taking longer than normal to serve. We're are continuing to work on mitigating the outage. We'll keep you updated.
  • Time: Dec. 9, 2023, 10:23 a.m.
    Status: Identified
    Update: We're continuing to work on the issue. Capsule is up, but running slowly. We're working to fully mitigate and get the performance back to normal.
  • Time: Dec. 9, 2023, 9:32 a.m.
    Status: Investigating
    Update: We're working on mitigating a Denial of Service attack against our site. We'll keep you updated.
  • Time: Dec. 9, 2023, 7:52 a.m.
    Status: Investigating
    Update: We're are continuing to investigate.
  • Time: Dec. 9, 2023, 7:04 a.m.
    Status: Investigating
    Update: We're investigating the issue.

Updates:

  • Time: June 21, 2023, 5:12 p.m.
    Status: Resolved
    Update: We believe this third party routing issue affecting a number of UK based ISPs has now been resolved.
  • Time: June 21, 2023, 1:14 p.m.
    Status: Investigating
    Update: A small number of users are experiencing problems accessing Capsule. We are currently investigating and will post any updates here.

Updates:

  • Time: March 28, 2023, 12:42 p.m.
    Status: Postmortem
    Update: We're very sorry if you suffered from the periods of slow responses and elevated error rates with Capsule yesterday. We’ve tracked the issue down the a bug in our data stores query optimiser that resulted in what should have been a fast responding query taking several minutes to complete. This only happens in rare situations with an unusual configuration of data. While we fully understand the exact nature of the optimiser bug we have applied a fix that stops the bug from occurring. Once again we’re sorry for this disruption this caused.
  • Time: March 27, 2023, 5:34 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 27, 2023, 4:23 p.m.
    Status: Monitoring
    Update: We understand the underlying problem and are working on a permanent fix
  • Time: March 27, 2023, 1:51 p.m.
    Status: Monitoring
    Update: Performance has returned to normal.
  • Time: March 27, 2023, 1:30 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Oct. 31, 2022, 3:59 p.m.
    Status: Resolved
    Update: BT are reporting that the issue has been resolved. If affected please reboot your router and try connecting to Capsule again. If you're still having issues please contact us.
  • Time: Oct. 31, 2022, 3:04 p.m.
    Status: Identified
    Update: We're currently aware of an issue affecting some BT Broadband customer's access to Capsule. BT appear to be working on a fix.

Updates:

  • Time: Aug. 31, 2022, 6:23 p.m.
    Status: Resolved
    Update: This incident has been resolved. The outage was the result of a failure on one of our load balancer servers, we were able to switch it over to a replacement but unfortunately only after a few minutes of downtime.
  • Time: Aug. 31, 2022, 5:59 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Aug. 31, 2022, 5:56 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.

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Frequently Asked Questions - Capsule

Is there a Capsule outage?
The current status of Capsule is: Systems Active
Where can I find the official status page of Capsule?
The official status page for Capsule is here
How can I get notified if Capsule is down or experiencing an outage?
To get notified of any status changes to Capsule, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Capsule every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Capsule do?
Discover a powerful CRM used by over 10,000 global businesses to manage contacts, sales, and build lasting relationships.

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