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Is there an CareCloud outage?

CareCloud status: Systems Active

Last checked: 6 minutes ago

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CareCloud outages and incidents

Outage and incident data over the last 30 days for CareCloud.

There have been 6 outages or incidents for CareCloud in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CareCloud

Outlogger tracks the status of these components for Xero:

Analytics Active
API Active
Appointment Notifications Active
Breeze Active
Campus Active
Charts Active
Chat Active
Claims Active
Client Support - Incoming External Phone Calls Active
Collections Active
Community Active
Documents Active
Eligibility Active
Fax Service Active
Interfaces Active
Patient Search Active
Patient Statements Active
Payment Transactions Active
Remittance Active
Component Status
Analytics Active
API Active
Appointment Notifications Active
Breeze Active
Campus Active
Charts Active
Chat Active
Claims Active
Client Support - Incoming External Phone Calls Active
Collections Active
Community Active
Documents Active
Eligibility Active
Fax Service Active
Interfaces Active
Patient Search Active
Patient Statements Active
Payment Transactions Active
Remittance Active

Latest CareCloud outages and incidents.

View the latest incidents for CareCloud and check for official updates:

Updates:

  • Time: Nov. 20, 2024, 7:48 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 20, 2024, 4:01 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and newly created patients should now be able to log in without any issues. We are currently monitoring the results to ensure the resolution is effective. If you continue to experience any problems, please contact our Support department for assistance. Thank you for your patience.
  • Time: Nov. 20, 2024, 12:26 a.m.
    Status: Investigating
    Update: We have received reports of Breeze patients with newly created accounts encountering an error when attempting to log in. The error message reads: "Patient ID is missing in query params." Our team is actively investigating the issue and working toward a resolution. We will provide updates as more information becomes available. Thank you for your patience.

Updates:

  • Time: Nov. 22, 2024, 2:05 a.m.
    Status: Resolved
    Update: Our service provider, S-Fax, has implemented a fix for the delays in fax transmissions. Faxes should now be coming through successfully without any delays. Thank you for your patience while this issue was being addressed. If you experience any further issues, please reach out to our Support department.
  • Time: Nov. 19, 2024, 5:24 p.m.
    Status: Investigating
    Update: We are currently investigating reports of delays with inbound and outbound faxing in CareCloud. Our team is actively working to identify the cause and resolve the issue as quickly as possible. Thank you for your patience. We will provide updates as more information becomes available.

Updates:

  • Time: Nov. 4, 2024, 1:22 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 1, 2024, 7:02 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 1, 2024, 1:37 p.m.
    Status: Investigating
    Update: Our team is currently investigating reports of eligibility errors occurring when checking payer information. We are working to identify the cause and will provide updates as soon as possible. Thank you for your patience.

Updates:

  • Time: Nov. 1, 2024, 2:26 p.m.
    Status: Resolved
    Update: The issue with patient data not transferring from the Breeze app to CareCloud has been resolved. All patient data is now crossing over successfully. Thank you for your patience.
  • Time: Oct. 31, 2024, 6:28 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with patient data not transferring from the Breeze app to CareCloud, which appears to be isolated to the iOS version of the Breeze app. Our team is working to identify the cause and implement a resolution. We will provide further updates as more information becomes available. Thank you for your patience

Updates:

  • Time: Nov. 1, 2024, 1:09 p.m.
    Status: Resolved
    Update: The e-prescribing issue has been fully resolved. Providers should now be able to send prescriptions to pharmacies without errors. If you experienced any medication transmission failures yesterday, please resend them, and they should process successfully. For any questions or additional support, please reach out to our support center. Thank you for your patience during this time.
  • Time: Oct. 31, 2024, 7:48 p.m.
    Status: Monitoring
    Update: A fix has been implemented for the e-prescription issue, and prescriptions should now be reaching pharmacies without errors. The team is actively monitoring results and will post a final resolution update once the fix is confirmed. Thank you for your patience during this process.
  • Time: Oct. 31, 2024, 5:36 p.m.
    Status: Investigating
    Update: We are currently investigating an issue impacting e-prescriptions to specific pharmacies. Providers have reported receiving a "Bad NCPDP ID" error when attempting to send these prescriptions. Our team is actively working on a resolution and will provide an update as soon as more information becomes available. Thank you for your patience as we work to resolve this issue.

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Issues Detected

Frequently Asked Questions - CareCloud

Is there a CareCloud outage?
The current status of CareCloud is: Systems Active
Where can I find the official status page of CareCloud?
The official status page for CareCloud is here
How can I get notified if CareCloud is down or experiencing an outage?
To get notified of any status changes to CareCloud, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CareCloud every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does CareCloud do?
A cloud-based platform for medical practices that offers EHR, Telehealth, Medical Billing Services, and Patient Experience to support growth.

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