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Is there an CareCloud outage?

CareCloud status: Systems Active

Last checked: 2 minutes ago

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CareCloud outages and incidents

Outage and incident data over the last 30 days for CareCloud.

There have been 6 outages or incidents for CareCloud in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CareCloud

Outlogger tracks the status of these components for Xero:

Analytics Active
API Active
Appointment Notifications Active
Breeze Active
Campus Active
Charts Active
Chat Active
Claims Active
Client Support - Incoming External Phone Calls Active
Collections Active
Community Active
Documents Active
Eligibility Active
Fax Service Active
Interfaces Active
Patient Search Active
Patient Statements Active
Payment Transactions Active
Remittance Active
Component Status
Analytics Active
API Active
Appointment Notifications Active
Breeze Active
Campus Active
Charts Active
Chat Active
Claims Active
Client Support - Incoming External Phone Calls Active
Collections Active
Community Active
Documents Active
Eligibility Active
Fax Service Active
Interfaces Active
Patient Search Active
Patient Statements Active
Payment Transactions Active
Remittance Active

Latest CareCloud outages and incidents.

View the latest incidents for CareCloud and check for official updates:

Updates:

  • Time: Oct. 31, 2024, 7:04 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 31, 2024, 3:06 p.m.
    Status: Monitoring
    Update: The Inbound and Outbound interfaces are fully operational, and all backlogged Inbound data into CareCloud from yesterday's outage has been successfully processed. The team is now working on sending the remaining Outbound backlogged data from CareCloud that was delayed during the outage. We will provide updates once this is fully completed. Thank you for your continued patience and support.
  • Time: Oct. 31, 2024, 12:35 p.m.
    Status: Monitoring
    Update: The team has implemented a fix for the Inbound and Outbound interfaces, and they are now fully functional. The team is currently verifying that all backlog items from yesterday's outage have been successfully processed. We appreciate your patience as we work to ensure full resolution.
  • Time: Oct. 30, 2024, 3:06 p.m.
    Status: Investigating
    Update: We are currently experiencing issues with our Inbound and Outbound interfaces. Our team is actively investigating the root cause and working on a resolution. We will provide updates as more information becomes available. Thank you for your patience.

Updates:

  • Time: Sept. 26, 2024, 12:39 p.m.
    Status: Resolved
    Update: We are pleased to inform you that the issue has been resolved. All CareCloud Payment apps have now been successfully pushed to the affected Clover devices. If you continue to experience any issues or have further questions, please contact our support team for assistance. Thank you for your patience throughout this process.
  • Time: Sept. 25, 2024, 3:18 p.m.
    Status: Monitoring
    Update: Fiserv has now pushed the CareCloud Payment app back to all affected Clover devices. We are currently monitoring the process. If the app has not yet appeared on your device, please check for any notifications on the device itself indicating the app is being reinstalled. If no notification or app has been received, the CareCloud Payment app should be automatically installed tonight as part of Fiserv's nightly updates. Thank you for your continued patience as we ensure all devices are updated properly.
  • Time: Sept. 25, 2024, 1:26 p.m.
    Status: Investigating
    Update: We have identified an issue where the CareCloud Payment app has been removed from Clover devices. This appears to be an issue on Fiserv's end, and we are currently engaging their management for further details and a resolution. We understand the critical impact this has on your daily workflow, and we are working closely with Fiserv to resolve this as quickly as possible. Thank you for your patience and understanding during this time. We will provide updates as more information becomes available.

Updates:

  • Time: Aug. 15, 2024, 1:58 p.m.
    Status: Resolved
    Update: We are pleased to inform you that the issue affecting the connection of Clover devices has been fully resolved. Our recent changes have been successful, and your Clover devices should now be operating normally. We appreciate your patience and understanding as we worked to address this issue. If you have any further questions or need assistance, please do not hesitate to contact our support team.
  • Time: Aug. 14, 2024, 3:58 p.m.
    Status: Monitoring
    Update: We have implemented a change that should mitigate the issues affecting the connection of Clover devices. Our team is closely monitoring the situation to ensure the solution is effective. We appreciate your patience as we work to fully resolve this issue. If you continue to experience any problems or have any questions, please do not hesitate to contact our support team.
  • Time: Aug. 8, 2024, 12:10 p.m.
    Status: Identified
    Update: We are pleased to inform you that the issue affecting integrated payments through the CareCloud app has been resolved. You should now be able to process payments (Card Not Present) without any further issues. However, our development team is still actively working on resolving the issue related to connecting to Clover devices. We understand the importance of this functionality and are committed to addressing it as quickly as possible. We appreciate your patience and understanding during this time.
  • Time: Aug. 7, 2024, 2:48 p.m.
    Status: Investigating
    Update: We are continuing to experience issues with Integrated Payments within CareCloud. This issue is currently affecting all integrated payment transactions attempted within CareCloud (Card Not Present), as well as connections to Clover devices (Card Present). Our development team is diligently working on the backend to resolve this problem as quickly as possible. We understand the significant impact this has on your operations and sincerely apologize for the inconvenience. We will provide updates as soon as we have more information.
  • Time: July 30, 2024, 2:08 p.m.
    Status: Investigating
    Update: We are currently investigating an issue affecting integrated payments and connecting to Clover devices. Our development team is actively working to address this problem. We understand the critical nature of integrated payments for your operations and apologize for any inconvenience this may be causing. We are working to resolve this issue as quickly as possible. Thank you for your patience and understanding. We will provide updates as soon as we have more information.

Updates:

  • Time: Aug. 5, 2024, 12:20 p.m.
    Status: Resolved
    Update: We are pleased to inform you that our development team has thoroughly tested the batch mode (appointments) and real-time eligibility functions for all major payers in the CareCloud system. As of Friday, 08/02/2024, these functions should now be fully operational. If you encounter any issues, please reach out to our Support Center by either creating a ticket via Campus or by calling our Support line at (866) 931-3832. Thank you for your patience and understanding. We appreciate your continued trust and support.
  • Time: July 30, 2024, 1:28 p.m.
    Status: Identified
    Update: We are currently receiving reports of users encountering "Eligibility Request Timeout" errors when attempting to run eligibility checks for patients. Our development team is actively working on a solution and will be providing updates as soon as possible. We understand the importance of this functionality and apologize for any inconvenience this may be causing. Rest assured, resolving this issue is our top priority. Thank you for your patience and understanding. If you have any questions or need further assistance, please do not hesitate to contact our support team.

Updates:

  • Time: July 19, 2024, 5:49 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 19, 2024, 4:49 p.m.
    Status: Monitoring
    Update: A fix has been implemented regarding the Vitals not being able to be saved. You should now be able to save vitals for each patient. We are monitoring the results
  • Time: July 19, 2024, 3:08 p.m.
    Status: Identified
    Update: The issue dealing with the Searching of Labs has been corrected. The development team is currently working on addressing the issue dealing with Vitals being added to a patient's chart. Once this is resolved an update will be posted. Thank you for your patience
  • Time: July 19, 2024, 2:58 p.m.
    Status: Identified
    Update: We have implemented a fix for the lab interface being down and are monitoring the results. There is still an issue dealing with the functionality for adding vitals to a patient's chart and providers searching for Labs to order in the system. More updates will be provided as soon as possible.
  • Time: July 19, 2024, 12:58 p.m.
    Status: Identified
    Update: We have identified issues affecting the Inbound and Outbound Interfaces (Labs) as well as the functionality for adding vitals to a patient's chart. Our development team is actively working on addressing these problems and will be providing hourly updates on our progress. We understand the critical nature of these functionalities and apologize for any inconvenience this may be causing. Thank you for your patience and understanding.

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Issues Detected

Frequently Asked Questions - CareCloud

Is there a CareCloud outage?
The current status of CareCloud is: Systems Active
Where can I find the official status page of CareCloud?
The official status page for CareCloud is here
How can I get notified if CareCloud is down or experiencing an outage?
To get notified of any status changes to CareCloud, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CareCloud every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does CareCloud do?
A cloud-based platform for medical practices that offers EHR, Telehealth, Medical Billing Services, and Patient Experience to support growth.

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