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Is there an CareCloud outage?

CareCloud status: Systems Active

Last checked: 10 minutes ago

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CareCloud outages and incidents

Outage and incident data over the last 30 days for CareCloud.

There have been 6 outages or incidents for CareCloud in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CareCloud

Outlogger tracks the status of these components for Xero:

Analytics Active
API Active
Appointment Notifications Active
Breeze Active
Campus Active
Charts Active
Chat Active
Claims Active
Client Support - Incoming External Phone Calls Active
Collections Active
Community Active
Documents Active
Eligibility Active
Fax Service Active
Interfaces Active
Patient Search Active
Patient Statements Active
Payment Transactions Active
Remittance Active
Component Status
Analytics Active
API Active
Appointment Notifications Active
Breeze Active
Campus Active
Charts Active
Chat Active
Claims Active
Client Support - Incoming External Phone Calls Active
Collections Active
Community Active
Documents Active
Eligibility Active
Fax Service Active
Interfaces Active
Patient Search Active
Patient Statements Active
Payment Transactions Active
Remittance Active

Latest CareCloud outages and incidents.

View the latest incidents for CareCloud and check for official updates:

Updates:

  • Time: July 17, 2024, 10:04 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 17, 2024, 9:42 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 17, 2024, 9:36 p.m.
    Status: Investigating
    Update: We are currently receiving reports of users getting errors in CareCloud and not being able to access the application in general. This is currently being investigated and will have more updates as soon as they are available.

Updates:

  • Time: July 2, 2024, 6:23 p.m.
    Status: Resolved
    Update: Please note the issue causing users to encounter a blank screen when accessing the CareCloud Payments app on their Clover devices has been resolved. Our team has successfully identified and fixed the problem. We appreciate your patience and understanding during this time. If you experience any further issues or have any questions, please do not hesitate to contact our support team.
  • Time: July 2, 2024, 4:14 p.m.
    Status: Investigating
    Update: We are currently investigating reports of users encountering a blank screen when accessing the CareCloud Payments app on their Clover devices. Our team is actively working to identify the cause of this issue and implement a solution as quickly as possible. We understand the importance of the CareCloud Payments app to your operations and apologize for any inconvenience this may be causing. We will keep you updated with progress and notify you as soon as a resolution is in place.

Updates:

  • Time: June 28, 2024, 6:54 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 28, 2024, 3:08 p.m.
    Status: Monitoring
    Update: We are pleased to inform you that a fix has been implemented for the "Failure" error message that some users were experiencing when accessing the Breeze platform. Our development team has worked diligently to resolve the problem, and we are now closely monitoring the results to ensure the issue is fully resolved. We appreciate your patience and understanding during this time. If you continue to experience any issues or have any questions, please do not hesitate to contact our support team.
  • Time: June 28, 2024, 2 p.m.
    Status: Investigating
    Update: We have received multiple reports of users encountering a "Failure" error message when attempting to access the Breeze platform. Please know that our development team is actively investigating this issue to identify the cause and implement a solution as quickly as possible. We understand how critical the Breeze platform is to your operations, and we apologize for any inconvenience this may be causing. We will provide you with updates as soon as they are available and keep you informed throughout the resolution process.

Updates:

  • Time: June 20, 2024, 1:48 p.m.
    Status: Resolved
    Update: Our fax vendor (SFax) has recently implemented a change on their end and outgoing faxes sent to local (Analog) numbers should now go through with no issue.
  • Time: June 17, 2024, 1:45 p.m.
    Status: Identified
    Update: We have Identified an issue with outbound faxing going to local (Analog) numbers. This is not affecting all outbound faxes, but if you attempt to eFax (from CareCloud) it fails with the error "no pickup". We are currently working with our Fax vendor SFax, as there was a change made on their end that is causing this error.

Updates:

  • Time: June 17, 2024, 6:49 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 11, 2024, 9:14 p.m.
    Status: Monitoring
    Update: Our development team has implemented certain infrastructure changes, in which the system should now be running as expected. Throughout the week, we will continue to monitor the impact of these changes and any effects that are noticed. We appreciate your patience and understanding during this period.
  • Time: June 11, 2024, 7:10 p.m.
    Status: Identified
    Update: Our production team is currently working to isolate the performance issues that have been occurring the last 2 days. These performance issues are causing slowness and errors to occur while in the system during a period of the day. Further work is being done on the backend in an effort to correct this behavior permanently. Thank you for your patience and we apologize for any inconvenience this has caused.
  • Time: June 7, 2024, 5:08 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 7, 2024, 5:07 p.m.
    Status: Investigating
    Update: We have received reports of system performance issues along with longer than expected loading times. Our team is actively investigating and working to analyze the root causes. We will continue providing updates as our analysis progresses. Thank you for your patience
  • Time: May 20, 2024, 12:45 p.m.
    Status: Monitoring
    Update: Our team successfully implemented initial configuration changes on Thursday night, effectively resolving the application latency concerns. Throughout Friday, our team actively monitored the system's performance, which is now operating optimally. To further fortify stability, we undertook additional enhancement measures on the infrastructure side over the weekend. Our team will continue to monitor the system vigilantly throughout this week. We appreciate your patience and understanding during this period.
  • Time: May 16, 2024, 10:16 p.m.
    Status: Monitoring
    Update: Our team has implemented initial configuration changes to address the application slowness and is actively monitoring the system. Changes implemented during the last two hot-fixes will be rolled back tonight to further mitigate performance stability. Further optimizations are scheduled during overnight hours this weekend to optimize the software's responsiveness. We understand the inconvenience this issue is causing and assure you that resolving this matter remains our top priority. Thank you for your patience and understanding during this process.
  • Time: May 16, 2024, 6:59 p.m.
    Status: Monitoring
    Update: We are receiving reports of users experiencing general application slowness and errors. We are currently monitoring and will provide updates shortly.

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Issues Detected

Frequently Asked Questions - CareCloud

Is there a CareCloud outage?
The current status of CareCloud is: Systems Active
Where can I find the official status page of CareCloud?
The official status page for CareCloud is here
How can I get notified if CareCloud is down or experiencing an outage?
To get notified of any status changes to CareCloud, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CareCloud every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does CareCloud do?
A cloud-based platform for medical practices that offers EHR, Telehealth, Medical Billing Services, and Patient Experience to support growth.

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