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Is there an CareCloud outage?

CareCloud status: Systems Active

Last checked: 6 minutes ago

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CareCloud outages and incidents

Outage and incident data over the last 30 days for CareCloud.

There have been 6 outages or incidents for CareCloud in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CareCloud

Outlogger tracks the status of these components for Xero:

Analytics Active
API Active
Appointment Notifications Active
Breeze Active
Campus Active
Charts Active
Chat Active
Claims Active
Client Support - Incoming External Phone Calls Active
Collections Active
Community Active
Documents Active
Eligibility Active
Fax Service Active
Interfaces Active
Patient Search Active
Patient Statements Active
Payment Transactions Active
Remittance Active
Component Status
Analytics Active
API Active
Appointment Notifications Active
Breeze Active
Campus Active
Charts Active
Chat Active
Claims Active
Client Support - Incoming External Phone Calls Active
Collections Active
Community Active
Documents Active
Eligibility Active
Fax Service Active
Interfaces Active
Patient Search Active
Patient Statements Active
Payment Transactions Active
Remittance Active

Latest CareCloud outages and incidents.

View the latest incidents for CareCloud and check for official updates:

Updates:

  • Time: Feb. 23, 2024, 9:26 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 12, 2024, 8:31 p.m.
    Status: Monitoring
    Update: We are currently managing some issues related to demographic data and charge errors. Rest assured, these issues are being actively resolved. We appreciate your patience as we work towards a swift resolution.
  • Time: Feb. 10, 2024, 1:44 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Feb. 10, 2024, 1:44 p.m.
    Status: Monitoring
    Update: We're verifying each service and enabling as we validate it. Expect all services to be online by the end of today. Thank you for your patience.
  • Time: Feb. 10, 2024, 1:50 a.m.
    Status: Identified
    Update: Inbound integration messages are working, pending queues are being processed. Outbound messages are still being worked on. We will provide additional updates as we continue to get our services up and running.
  • Time: Feb. 9, 2024, 3:15 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 9, 2024, 3:02 p.m.
    Status: Identified
    Update: We are aware and responsive to the ongoing issue affecting our lab and interface services. Our engineering team is diligently working and has implemented multiple steps toward a resolution.
  • Time: Feb. 8, 2024, 7:10 p.m.
    Status: Investigating
    Update: Our engineering team is currently reviewing and working to resolve an issue related to interface connections in CareCloud. This is affecting lab submission through the CareCloud EHR and interface connections with third party EHR’s.
  • Time: Feb. 8, 2024, 12:47 p.m.
    Status: Investigating
    Update: Our engineering team is working diligently on a permanent solution for recent lab order issues. Updates will follow as we progress toward this resolution.
  • Time: Feb. 7, 2024, 3:56 p.m.
    Status: Investigating
    Update: We have received reports of users having issues with sending lab orders out of the system. Our engineering team is reviewing and working to resolve the issue, we apologize for any inconvenience this may cause

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Issues Detected

Frequently Asked Questions - CareCloud

Is there a CareCloud outage?
The current status of CareCloud is: Systems Active
Where can I find the official status page of CareCloud?
The official status page for CareCloud is here
How can I get notified if CareCloud is down or experiencing an outage?
To get notified of any status changes to CareCloud, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CareCloud every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does CareCloud do?
A cloud-based platform for medical practices that offers EHR, Telehealth, Medical Billing Services, and Patient Experience to support growth.

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