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Is there an Castle outage?

Castle status: Systems Active

Last checked: 5 minutes ago

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Castle outages and incidents

Outage and incident data over the last 30 days for Castle.

There have been 1 outages or incidents for Castle in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Castle

Outlogger tracks the status of these components for Xero:

Dashboard Active
Legacy APIs Active
Log API Active
Risk and Filter APIs Active
Component Status
Dashboard Active
Legacy APIs Active
Log API Active
Risk and Filter APIs Active

Latest Castle outages and incidents.

View the latest incidents for Castle and check for official updates:

Updates:

  • Time: Feb. 22, 2023, 7:39 a.m.
    Status: Resolved
    Update: Our team has thoroughly investigated the issue and determined that the root cause is likely due to underlying networking issues within AWS.
  • Time: Feb. 22, 2023, 4:45 a.m.
    Status: Investigating
    Update: We are currently investigating intermittent 5xx API errors and longer than usual response times.

Updates:

  • Time: Jan. 22, 2023, 12:58 a.m.
    Status: Resolved
    Update: The APIs are back to full operation and we're assessing any impact on the data during the period of the incident. We will follow up with an analysis.
  • Time: Jan. 22, 2023, 12:40 a.m.
    Status: Monitoring
    Update: We've identified what seems to be the issue and have deployed a fix. The service seems to be back to normal but we'll be monitoring it and follow up with a confirmation.
  • Time: Jan. 22, 2023, 12:20 a.m.
    Status: Investigating
    Update: We are investigating an issue where 401 and 503 responses are returned for a subset of requests. We're still assessing the scope of the issue and will keep you posted.

Updates:

  • Time: Aug. 22, 2022, 1:08 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 22, 2022, 6:57 a.m.
    Status: Identified
    Update: We are investigating an elevated error rate on our end. We've identified issue and working towards fixing it. All of the APIs are operational.

Updates:

  • Time: Aug. 8, 2022, 7:03 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 8, 2022, 5:37 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 8, 2022, 5:18 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Aug. 8, 2022, 5:09 p.m.
    Status: Investigating
    Update: API responses are coming through for some requests.
  • Time: Aug. 8, 2022, 4:49 p.m.
    Status: Investigating
    Update: We’re experiencing timeouts in API endpoints. Investigating.

Updates:

  • Time: July 11, 2022, 3:19 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 11, 2022, 2:22 p.m.
    Status: Monitoring
    Update: We have resolved the core issue. All data should be available in dashboard. We are going to actively monitor data ingestion.
  • Time: July 11, 2022, 1:55 p.m.
    Status: Identified
    Update: We are currently observing data ingestion problems that are caused by issue in one of our databases. We are actively working on fixing the core issue. Also there is no data loss in any of the systems.

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Frequently Asked Questions - Castle

Is there a Castle outage?
The current status of Castle is: Systems Active
Where can I find the official status page of Castle?
The official status page for Castle is here
How can I get notified if Castle is down or experiencing an outage?
To get notified of any status changes to Castle, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Castle every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Castle do?
A service that efficiently addresses fraud rings, account takeovers, and suspicious transactions in a timely manner.

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