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Is there an Castle outage?

Castle status: Systems Active

Last checked: 5 minutes ago

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Castle outages and incidents

Outage and incident data over the last 30 days for Castle.

There have been 1 outages or incidents for Castle in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Castle

Outlogger tracks the status of these components for Xero:

Dashboard Active
Legacy APIs Active
Log API Active
Risk and Filter APIs Active
Component Status
Dashboard Active
Legacy APIs Active
Log API Active
Risk and Filter APIs Active

Latest Castle outages and incidents.

View the latest incidents for Castle and check for official updates:

Updates:

  • Time: June 16, 2022, 6:41 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 16, 2022, 6:01 a.m.
    Status: Monitoring
    Update: We see improved response times on our API endpoints. We will monitor the situation.
  • Time: June 16, 2022, 3:36 a.m.
    Status: Identified
    Update: While we are working on a permanent fix we are observing response times to improve.
  • Time: June 16, 2022, 2:59 a.m.
    Status: Identified
    Update: We have identified the issue. We are working to remediate the root cause.
  • Time: June 16, 2022, 2:45 a.m.
    Status: Investigating
    Update: We are investigating general API slowdown.

Updates:

  • Time: June 15, 2022, 4:37 p.m.
    Status: Resolved
    Update: Internal systems are stable.
  • Time: June 15, 2022, 3:46 p.m.
    Status: Monitoring
    Update: We have implemented a fix and are monitoring systems.
  • Time: June 15, 2022, 3:36 p.m.
    Status: Identified
    Update: We have identified the issue and are working on the root cause of the issue.

Updates:

  • Time: Dec. 22, 2021, 9:31 p.m.
    Status: Resolved
    Update: Amazon Web Services mitigated majority of issues around EC2. We will continue to monitor the issues of AWS and update status if needed.
  • Time: Dec. 22, 2021, 1:17 p.m.
    Status: Monitoring
    Update: AWS updated information that USE1-AZ4 availability zone is the only one affected. We do not see any indicators that castle services are affected. We will continue monitoring of the AWS issue and act to remedy issues if needed.
  • Time: Dec. 22, 2021, 1:01 p.m.
    Status: Investigating
    Update: We are currently investigating if Amazon Web Services us-east-1 service disruption affects castle services.

Updates:

  • Time: Dec. 7, 2021, 10:35 p.m.
    Status: Resolved
    Update: Most of the AWS systems are working already and the few that are not are recovering fast.
  • Time: Dec. 7, 2021, 6:02 p.m.
    Status: Monitoring
    Update: We are keeping this incident open while we wait for AWS systems to recover.
  • Time: Dec. 7, 2021, 4:37 p.m.
    Status: Investigating
    Update: Our hosting provider AWS is currently experiencing issues, however, it is not affecting the Castle services at the moment. All Castle services are fully functional, and we're actively monitoring the situation. Please see AWS' status page for more information: https://status.aws.amazon.com

Updates:

  • Time: Nov. 5, 2021, 8:42 p.m.
    Status: Resolved
    Update: Our APIs have slowed down due to a database issue.

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Frequently Asked Questions - Castle

Is there a Castle outage?
The current status of Castle is: Systems Active
Where can I find the official status page of Castle?
The official status page for Castle is here
How can I get notified if Castle is down or experiencing an outage?
To get notified of any status changes to Castle, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Castle every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Castle do?
A service that efficiently addresses fraud rings, account takeovers, and suspicious transactions in a timely manner.

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