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Is there an Catchpoint outage?

Catchpoint status: Systems Active

Last checked: 5 minutes ago

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Catchpoint outages and incidents

Outage and incident data over the last 30 days for Catchpoint.

There have been 4 outages or incidents for Catchpoint in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Catchpoint

Outlogger tracks the status of these components for Xero:

Alerting Active
Alerting API Active
Application Data Active
Catchpoint Help Center Active
Data Pull API Active
Data Push API Active
Instant Test Active
Portal Active
Real User Active
Component Status
Alerting Active
Alerting API Active
Application Data Active
Catchpoint Help Center Active
Data Pull API Active
Data Push API Active
Instant Test Active
Portal Active
Real User Active

Latest Catchpoint outages and incidents.

View the latest incidents for Catchpoint and check for official updates:

Updates:

  • Time: Oct. 24, 2024, 9:55 a.m.
    Status: Resolved
    Update: This incident has been resolved and all the San Francisco, US Nodes are back online.
  • Time: Oct. 23, 2024, 2:45 p.m.
    Status: Identified
    Update: We are currently experiencing service disruptions due to a significant incident at our service provider, Equinix. You can find more details about the incident here: https://status.equinix.com/incidents/k583jzq1zlgn
  • Time: Oct. 22, 2024, 8:08 p.m.
    Status: Investigating
    Update: We are actively collaborating with our vendor to restore services and sincerely appreciate your patience during this process.
  • Time: Oct. 20, 2024, 7:29 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 20, 2024, 1:50 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue affecting a subset of nodes in San Francisco, US. This may result in a subset of our tests not running as expected from those specific locations. We apologize for any inconvenience and are actively working to resolve the problem.

Updates:

  • Time: Oct. 16, 2024, 1:43 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 16, 2024, 12:04 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 16, 2024, 11:02 a.m.
    Status: Identified
    Update: We have identified the issue and are currently implementing the fix.
  • Time: Oct. 16, 2024, 10:36 a.m.
    Status: Identified
    Update: We are currently experiencing an issue in the portal where scheduled and instant tests for WebPageTest have not been returning results since 9:15 AM UTC. We are actively working on resolving this issue.

Updates:

  • Time: Oct. 7, 2024, 8:54 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 7, 2024, 8:23 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are currently monitoring the fix.
  • Time: Oct. 7, 2024, 8:07 p.m.
    Status: Identified
    Update: The issue has been identified and a fix has been implemented.
  • Time: Oct. 7, 2024, 7:32 p.m.
    Status: Investigating
    Update: We are currently experiencing a temporary issue that is affecting the retrieval of analytics data through our REST API. Our team is working diligently to resolve this problem as quickly as possible. Please note that this disruption does not impact data collection or alerts and is available on the portal as expected. We apologize for any inconvenience this may cause and will provide updates on the situation regularly.

Updates:

  • Time: Oct. 7, 2024, 9:47 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 7, 2024, 8:24 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 7, 2024, 6:40 p.m.
    Status: Identified
    Update: The issue has been identified, and we are actively working to implement the fix.
  • Time: Oct. 7, 2024, 5:06 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 7, 2024, 4:38 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 7, 2024, 4:06 p.m.
    Status: Investigating
    Update: We are currently observing intermittent test failures from APAC and EMEA locations. Our team is actively investigating the issue, and we are working to resolve it as quickly as possible. Further updates will be provided as soon as we have more information.

Updates:

  • Time: Sept. 25, 2024, 9:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 25, 2024, 5:30 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 25, 2024, 4:27 p.m.
    Status: Monitoring
    Update: We are seeing improvements in the data delay and will continue to monitor the situation closely.
  • Time: Sept. 25, 2024, 4:18 p.m.
    Status: Monitoring
    Update: Our investigation indicates that Aerelion transit provider is experiencing a network issue affecting numerous datacenters and service providers.
  • Time: Sept. 25, 2024, 4:03 p.m.
    Status: Investigating
    Update: We are currently investigating delays in getting the real user data due to network connectivity issues in the EMEA and US East region.

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Frequently Asked Questions - Catchpoint

Is there a Catchpoint outage?
The current status of Catchpoint is: Systems Active
Where can I find the official status page of Catchpoint?
The official status page for Catchpoint is here
How can I get notified if Catchpoint is down or experiencing an outage?
To get notified of any status changes to Catchpoint, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Catchpoint every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Catchpoint do?
Catchpoint's IPM Suite enhances performance, availability, reliability, and reachability for customers and employees, regardless of their location.

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