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Is there an Catchpoint outage?

Catchpoint status: Systems Active

Last checked: a minute ago

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Catchpoint outages and incidents

Outage and incident data over the last 30 days for Catchpoint.

There have been 4 outages or incidents for Catchpoint in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Catchpoint

Outlogger tracks the status of these components for Xero:

Alerting Active
Alerting API Active
Application Data Active
Catchpoint Help Center Active
Data Pull API Active
Data Push API Active
Instant Test Active
Portal Active
Real User Active
Component Status
Alerting Active
Alerting API Active
Application Data Active
Catchpoint Help Center Active
Data Pull API Active
Data Push API Active
Instant Test Active
Portal Active
Real User Active

Latest Catchpoint outages and incidents.

View the latest incidents for Catchpoint and check for official updates:

Updates:

  • Time: July 18, 2024, 1:59 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 18, 2024, 1:56 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 18, 2024, 1:50 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where some users are unable to plot the data on the Catchpoint portal. We apologise for any inconvenience this may cause.

Updates:

  • Time: July 19, 2024, 1:40 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 18, 2024, noon
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 18, 2024, 11:36 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 18, 2024, 11:20 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 18, 2024, 10:58 a.m.
    Status: Investigating
    Update: We sincerely apologize for the inconvenience this outage is causing. Our team is working diligently to identify and resolve the issue. Thank you for your patience
  • Time: July 18, 2024, 10:40 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 18, 2024, 10:28 a.m.
    Status: Investigating
    Update: We are currently investigating an issue that is affecting access to the Catchpoint portal. And apologize for any inconvenience this may cause.

Updates:

  • Time: July 10, 2024, 3:01 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 9, 2024, 5:46 p.m.
    Status: Monitoring
    Update: A fix has been applied and we are currently monitoring the applied fix.
  • Time: July 9, 2024, 4:23 p.m.
    Status: Investigating
    Update: We are currently encountering delays in receiving logs from our China nodes. As a result, there may be data gaps affecting a subset of your tests that are targeting China nodes.

Updates:

  • Time: June 28, 2024, 5:04 a.m.
    Status: Resolved
    Update: The Backfill of the data is complete and systems are back to normal operation.
  • Time: June 27, 2024, 6:29 p.m.
    Status: Monitoring
    Update: We are continuing to monitor the applied fix and system recovery. Data is in the process of backfilling.
  • Time: June 27, 2024, 6:21 p.m.
    Status: Identified
    Update: The issue has been identified and a fix has been applied. We are currently monitoring the applied the fix.
  • Time: June 27, 2024, 6:18 p.m.
    Status: Monitoring
    Update: A issue has been identified and a fix has been applied. We are currently monitoring the applied fix.
  • Time: June 27, 2024, 6:06 p.m.
    Status: Investigating
    Update: We are aware of an issue impacting access to the Catchpoint portal and are actively investigating the cause. Our team is working to resolve this issue as soon as possible. We apologize for any inconvenience this may cause. We will update this status page as soon as we have more information.

Updates:

  • Time: June 19, 2024, 2:42 p.m.
    Status: Resolved
    Update: We have resolved the issue with a subset of EMEA node. Unfortunately, tests from the affected period might not show any test runs due to the incident. We sincerely apologise for the disruption.
  • Time: June 19, 2024, 1:58 p.m.
    Status: Monitoring
    Update: A fix was implemented and currently we are monitoring the applied fix.
  • Time: June 19, 2024, 1:11 p.m.
    Status: Identified
    Update: The issue has been identified and a fix has been implemented.
  • Time: June 19, 2024, 1 p.m.
    Status: Investigating
    Update: We are currently looking into a problem affecting some of our nodes in the EMEA region. Some of your test might see some data gaps. Rest assured our team is actively working on resolving the issue.

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Frequently Asked Questions - Catchpoint

Is there a Catchpoint outage?
The current status of Catchpoint is: Systems Active
Where can I find the official status page of Catchpoint?
The official status page for Catchpoint is here
How can I get notified if Catchpoint is down or experiencing an outage?
To get notified of any status changes to Catchpoint, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Catchpoint every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Catchpoint do?
Catchpoint's IPM Suite enhances performance, availability, reliability, and reachability for customers and employees, regardless of their location.

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