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Is there an Catchpoint outage?

Catchpoint status: Systems Active

Last checked: 6 minutes ago

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Catchpoint outages and incidents

Outage and incident data over the last 30 days for Catchpoint.

There have been 4 outages or incidents for Catchpoint in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Catchpoint

Outlogger tracks the status of these components for Xero:

Alerting Active
Alerting API Active
Application Data Active
Catchpoint Help Center Active
Data Pull API Active
Data Push API Active
Instant Test Active
Portal Active
Real User Active
Component Status
Alerting Active
Alerting API Active
Application Data Active
Catchpoint Help Center Active
Data Pull API Active
Data Push API Active
Instant Test Active
Portal Active
Real User Active

Latest Catchpoint outages and incidents.

View the latest incidents for Catchpoint and check for official updates:

Updates:

  • Time: June 18, 2024, 11:12 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 18, 2024, 9:25 p.m.
    Status: Monitoring
    Update: A fix has been deployed and we are currently monitoring the deployed fix.
  • Time: June 18, 2024, 9:09 p.m.
    Status: Investigating
    Update: We are currently investigating an issue in our core datacenter preventing users from charting data or receiving alerts.

Updates:

  • Time: June 14, 2024, 9:30 a.m.
    Status: Resolved
    Update: On 13th June between 19:25 - 19:45 UTC a small subset of Capture data in the US-WEST region failed to upload. You may see missing images, headers and response content for the some of your test ran during this timeframe.

Updates:

  • Time: May 21, 2024, 6:10 p.m.
    Status: Resolved
    Update: We have identified the cause of the recent slowness in some Catchpoint portal modules and applied a fix. Our clients should now experience normal performance while accessing the portal.
  • Time: May 21, 2024, 5:25 p.m.
    Status: Investigating
    Update: We are currently investigating reports of intermittent slowness while accessing some of the Catchpoint portal modules. Rest assured that our team is actively investigating the cause and working on a fix to restore full functionality as quickly as possible.

Updates:

  • Time: April 12, 2024, 6:54 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 11, 2024, 8:14 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are currently monitoring the results.
  • Time: April 11, 2024, 7:40 p.m.
    Status: Identified
    Update: The issue has been identified and our team is working on implementing a fix.
  • Time: April 11, 2024, 7:16 p.m.
    Status: Investigating
    Update: We are currently investigating an issue affecting some of the backbone and last-mile nodes in the US. This may result in a subset of our tests not running as expected from those specific locations. We apologize for any inconvenience and are actively working to resolve the problem.

Updates:

  • Time: April 11, 2024, 3:17 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 10, 2024, 10:26 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: April 10, 2024, 8:04 p.m.
    Status: Monitoring
    Update: Any Data gaps noticed in your test targeting nodes from the EMEA region should now be complete and back to working as expected. We will continue to monitor the situation closely.
  • Time: April 10, 2024, 6:57 p.m.
    Status: Monitoring
    Update: We are still investigating the issue that caused data gaps in the EMEA region. There is a chance that our clients may experience the data gap again. Our teams are working actively to resolve the issue. We will provide an update soon.
  • Time: April 10, 2024, 4:59 p.m.
    Status: Monitoring
    Update: We are seeing improvements in the data collection from the EMEA region. Please be assured that we are actively monitoring the situation.
  • Time: April 10, 2024, 4:25 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: April 10, 2024, 4:23 p.m.
    Status: Investigating
    Update: We are investigating an issue impacting data collection for client tests targeting EMEA nodes. This may lead to temporary data gaps in your tests. Our team is working diligently to resolve the issue and minimize disruptions. We will provide an update with more information shortly.

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Frequently Asked Questions - Catchpoint

Is there a Catchpoint outage?
The current status of Catchpoint is: Systems Active
Where can I find the official status page of Catchpoint?
The official status page for Catchpoint is here
How can I get notified if Catchpoint is down or experiencing an outage?
To get notified of any status changes to Catchpoint, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Catchpoint every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Catchpoint do?
Catchpoint's IPM Suite enhances performance, availability, reliability, and reachability for customers and employees, regardless of their location.