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Is there an Catchpoint outage?

Catchpoint status: Systems Active

Last checked: a minute ago

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Catchpoint outages and incidents

Outage and incident data over the last 30 days for Catchpoint.

There have been 4 outages or incidents for Catchpoint in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Catchpoint

Outlogger tracks the status of these components for Xero:

Alerting Active
Alerting API Active
Application Data Active
Catchpoint Help Center Active
Data Pull API Active
Data Push API Active
Instant Test Active
Portal Active
Real User Active
Component Status
Alerting Active
Alerting API Active
Application Data Active
Catchpoint Help Center Active
Data Pull API Active
Data Push API Active
Instant Test Active
Portal Active
Real User Active

Latest Catchpoint outages and incidents.

View the latest incidents for Catchpoint and check for official updates:

Updates:

  • Time: March 23, 2024, 4:57 a.m.
    Status: Resolved
    Update: We have identified the root cause and deployed a workaround. We plan to release a fix next week.
  • Time: March 21, 2024, 2:23 a.m.
    Status: Monitoring
    Update: The failover is complete. We are continuing to monitor for any issues.
  • Time: March 21, 2024, 2:15 a.m.
    Status: Monitoring
    Update: We are performing an infrastructure failover as part of our monitoring and investigation. We anticipate minimal to no impact on services. Further updates will be provided as soon as more information becomes available.
  • Time: March 20, 2024, 4:33 a.m.
    Status: Monitoring
    Update: The portal is back up. We are investigating the issue to determine the root cause and will continue to monitor it closely.
  • Time: March 20, 2024, 3:03 a.m.
    Status: Investigating
    Update: As we continue to troubleshoot the issue, we are temporarily removing the access to Catchpoint portal. The tests, alerts and API will be working as expected.
  • Time: March 20, 2024, 2:21 a.m.
    Status: Investigating
    Update: We are continuing to investigate the slowness issue with some of the legacy/symphony pages of the Catchpoint portal.
  • Time: March 20, 2024, 1:09 a.m.
    Status: Investigating
    Update: We are investigating a slowness issue with some of the pages in Catchpoint's legacy UI right now. We recommend switching to Symphony UI to work around the issue. We’ll post more updates here as they become available.

Updates:

  • Time: March 7, 2024, 2:49 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 6, 2024, 9:22 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the issue. Test data collected between 5:45 AM UTC and 8:32 AM UTC will take some time to be re-processed. We'll provide updates here as they become available. Please contact us at [email protected] if you have any questions.
  • Time: March 6, 2024, 9:03 a.m.
    Status: Identified
    Update: We have identified the issue and is working on a fix. We'll provide updates here as they become available. Please contact us at [email protected] if you have any questions.
  • Time: March 6, 2024, 7:03 a.m.
    Status: Investigating
    Update: We are aware and investigating an issue with the China Scheduler, a subset of customers might see a drop in run rate for tests targeting node in China. We’ll provide more information here as they become available. Please contact us at [email protected] if you have any questions.

Updates:

  • Time: Feb. 23, 2024, 3:47 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 23, 2024, 2:30 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 23, 2024, 2:05 a.m.
    Status: Identified
    Update: We are aware and investigating an intermittent issue with test data processing delay for a subset of nodes in APAC and US West. More updates will be provided here as they become available. Please contact us at [email protected] if you have any questions.

Updates:

  • Time: Feb. 15, 2024, 4:03 p.m.
    Status: Resolved
    Update: The Cheetah release was successfully rolled out February 14th, 2024. Here are some features we're most excited about. Internet Sonar – Network Outages (Preview) Playwright Test for Edge and Chrome (GA) Web Page Instant Test (Preview) For more details, please go to our release note below. https://docs.catchpoint.com/docs/2024-02-cheetah-release-notes

Updates:

  • Time: Feb. 5, 2024, 6:50 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 1, 2024, 12:27 a.m.
    Status: Monitoring
    Update: We had an issue with our US East capture server and historical data may have been impacted between 18:48 and 19:08 ET. No other services were affected by this issue.

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Frequently Asked Questions - Catchpoint

Is there a Catchpoint outage?
The current status of Catchpoint is: Systems Active
Where can I find the official status page of Catchpoint?
The official status page for Catchpoint is here
How can I get notified if Catchpoint is down or experiencing an outage?
To get notified of any status changes to Catchpoint, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Catchpoint every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Catchpoint do?
Catchpoint's IPM Suite enhances performance, availability, reliability, and reachability for customers and employees, regardless of their location.

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