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Is there an Catchpoint outage?

Catchpoint status: Systems Active

Last checked: 8 minutes ago

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Catchpoint outages and incidents

Outage and incident data over the last 30 days for Catchpoint.

There have been 4 outages or incidents for Catchpoint in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Catchpoint

Outlogger tracks the status of these components for Xero:

Alerting Active
Alerting API Active
Application Data Active
Catchpoint Help Center Active
Data Pull API Active
Data Push API Active
Instant Test Active
Portal Active
Real User Active
Component Status
Alerting Active
Alerting API Active
Application Data Active
Catchpoint Help Center Active
Data Pull API Active
Data Push API Active
Instant Test Active
Portal Active
Real User Active

Latest Catchpoint outages and incidents.

View the latest incidents for Catchpoint and check for official updates:

Updates:

  • Time: Jan. 25, 2024, 9:11 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 24, 2024, 3:24 p.m.
    Status: Monitoring
    Update: We have become aware that RIPE NCC RIS, a source for some of the BGP data, had a problem with their pipelines over the last 24 hours which might have impacted the monitoring data. They have deployed a fix, and the problem is being rectified on their side. For the latest update from RIPE NCC, please visit: https://status.ripe.net/incidents/j5z65zt4v6xn

Updates:

  • Time: Dec. 2, 2023, 1:40 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 30, 2023, 6:39 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 30, 2023, 5:35 p.m.
    Status: Investigating
    Update: We are investigating an issue with portal slowness impacting a small set of customers. We’ll post more updates here as they become available. If you’re experiencing any issue, please contact us at [email protected]

Updates:

  • Time: Nov. 15, 2023, 3:20 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 15, 2023, 2:11 a.m.
    Status: Monitoring
    Update: At 1:26 UTC we had an issue with one of schedulers that impacts some last mile nodes and some enterprise node customers. Nodes should have failed to their secondary scheduler automatically but there are some cases with older agent code where nodes may not have failed over. We recovered the primary scheduler at 1:55 UTC. Customers may see some data gaps during this window if their node did not fail to the backup scheduler. We are monitoring the situation and will provide updates as they become available. Please contact us at [email protected] if you have any questions.

Updates:

  • Time: Nov. 14, 2023, 2:58 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 14, 2023, 2:48 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Nov. 14, 2023, 2:46 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 14, 2023, 2:39 a.m.
    Status: Investigating
    Update: Around 1:33 UTC one of our global providers started having network issues. This impacted our Command and Control infrastructure and our ability to properly schedule tests and log test results for a subset of nodes, with EMEA impacted the worst. We're expecting some data gaps till around 2:26 UTC when our provider indicated the issue was resolved. We'll continue to monitor the situation and provide updates as they become available. Please contact us at [email protected] if you have any questions.

Updates:

  • Time: Nov. 7, 2023, 6:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 6, 2023, 3:02 p.m.
    Status: Monitoring
    Update: The situation had returned to normal for the last 48 hours. We’re rolling back all the changes to their original state. We will continue to monitor the situation and provide updates as they become available.
  • Time: Nov. 3, 2023, 8:32 p.m.
    Status: Monitoring
    Update: We will continue to monitor the situation and will leave our mitigations in place. We are still working with our vendors to determine root cause before we make any more changes.
  • Time: Nov. 3, 2023, 7:39 p.m.
    Status: Investigating
    Update: We are observing network issues across several Internet providers in the North East/Central US regions. We've implemented some changes to try and mitigate the slowness but since this is across several providers you may still see problems. We're working with our vendors to further route around the issues.
  • Time: Nov. 3, 2023, 7:01 p.m.
    Status: Investigating
    Update: We are experiencing slowness issue with portal. We are investigating it and will get back as soon we have more updates.

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Frequently Asked Questions - Catchpoint

Is there a Catchpoint outage?
The current status of Catchpoint is: Systems Active
Where can I find the official status page of Catchpoint?
The official status page for Catchpoint is here
How can I get notified if Catchpoint is down or experiencing an outage?
To get notified of any status changes to Catchpoint, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Catchpoint every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Catchpoint do?
Catchpoint's IPM Suite enhances performance, availability, reliability, and reachability for customers and employees, regardless of their location.

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