CATS Software outages and incidents
Outage and incident data over the last 30 days for CATS Software.
There have been 0 outages or incidents for CATS Software in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for CATS Software
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API | Active |
| Career Portal | Active |
| CATS | Active |
| Active | |
| Search | Active |
Latest CATS Software outages and incidents.
View the latest incidents for CATS Software and check for official updates:
Increased Error Rates
Description: This incident has been resolved.
Status: Resolved
Impact: Critical | Started At: April 4, 2023, 2:41 p.m.
Updates:
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Time: April 4, 2023, 4 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: April 4, 2023, 2:41 p.m.Status: InvestigatingUpdate: We are getting reports of some users experiencing error messages while performing certain actions in the system. We are investigating the cause of this issue and will update this page as soon as we've identified a fix.
CATS Error Messages
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: March 28, 2023, 3:07 p.m.
Updates:
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Time: March 28, 2023, 3:50 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: March 28, 2023, 3:20 p.m.Status: MonitoringUpdate: We have implemented a fix and are currently monitoring results.
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Time: March 28, 2023, 3:07 p.m.Status: IdentifiedUpdate: Some users are seeing error messages when trying to access the system. We have identified the underlying issue behind the error messages and are working on a fix. We will update this status page as soon as the issue has been resolved.
CATS Service interuptions
Description: Between 10:15am and 12:00pm CST CATS experienced service interruptions due to intermittent outages of an internal service. The underlying issue has been addressed and further actions are being taken to prevent similar incidents in the future.
Status: Resolved
Impact: None | Started At: Feb. 27, 2023, 4 p.m.
Updates:
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Time: Feb. 27, 2023, 9:15 p.m.Status: ResolvedUpdate: Between 10:15am and 12:00pm CST CATS experienced service interruptions due to intermittent outages of an internal service. The underlying issue has been addressed and further actions are being taken to prevent similar incidents in the future.
Security warning on login
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: Aug. 17, 2022, 12:38 p.m.
Updates:
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Time: Aug. 17, 2022, 3:43 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Aug. 17, 2022, 1:07 p.m.Status: IdentifiedUpdate: The issue has been identified and a fix is being implemented.
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Time: Aug. 17, 2022, 12:38 p.m.Status: InvestigatingUpdate: The SSL certificate for catsone.com and catsone.nl expired overnight, and our team is in the process of renewing it. You can still login by clicking "Advanced" and bypassing the warning. We will update the status page as soon as this issue is resolved.
Login Issues
Description: Like every website, we renew our SSL certificates periodically. Overnight, the job that renews this certificate failed, and due to a recent change in our internal notification structure, we were not made aware of the failure to renew. Today, we’ve made the necessary changes to our renewal, reminder, and notification systems to prevent this from occurring in the future. Thank you for your patience and understanding.
Status: Postmortem
Impact: None | Started At: May 18, 2022, 6 a.m.
Updates:
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Time: May 19, 2022, 3:54 p.m.Status: PostmortemUpdate: Like every website, we renew our SSL certificates periodically. Overnight, the job that renews this certificate failed, and due to a recent change in our internal notification structure, we were not made aware of the failure to renew. Today, we’ve made the necessary changes to our renewal, reminder, and notification systems to prevent this from occurring in the future. Thank you for your patience and understanding.
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Time: May 19, 2022, 3:54 p.m.Status: ResolvedUpdate: Expiration of SSL certificate due to a failed internal process, notified and renewed after 4 hours. Improved internal notification and renewal system to prevent certificates from expiring.
