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Is there an Census outage?

Census status: Systems Active

Last checked: 16 minutes ago

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Census outages and incidents

Outage and incident data over the last 30 days for Census.

There have been 2 outages or incidents for Census in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Census

Outlogger tracks the status of these components for Xero:

Census Public Website Active
Census Sync Management UI Active
Sync Engine Active
Component Status
Census Public Website Active
Census Sync Management UI Active
Sync Engine Active

Latest Census outages and incidents.

View the latest incidents for Census and check for official updates:

Updates:

  • Time: Oct. 2, 2024, 6:45 a.m.
    Status: Resolved
    Update: The team considers this issue resolved. We will continue to monitor for delayed issues but do not expect any further impact.
  • Time: Oct. 2, 2024, 6:31 a.m.
    Status: Monitoring
    Update: An issue with an earlier deployment was identified as cause of the issue. The issue has been fixed and sync engine has largely recovered. The team is monitoring the recovery and expect it to be resolved shortly.
  • Time: Oct. 2, 2024, 6:02 a.m.
    Status: Investigating
    Update: We are currently investigating an issue causing slow sync execution. The team has been paged and is currently investigating the cause of the issue. Census management console is unaffected and there are no problems with sync completion at this time. Only the speed of sync execution is currently affected. We will update the status page once the issue is identified.

Updates:

  • Time: Sept. 20, 2024, 10:55 p.m.
    Status: Resolved
    Update: Sync Alert data has been restored. Sync alerting should work again for any syncs that trigger alerts moving forward.
  • Time: Sept. 20, 2024, 9:36 p.m.
    Status: Identified
    Update: As part of this incident, any sync runs that should have triggered an alert in the last 2 days would not have resulted in an email alert. Once we restore the alert data, any sync runs that fail will trigger an alert, even though the sync may have been failing for the last 2 days. In very rare cases, we may email you at most twice about a failure as we perform the recovery process.
  • Time: Sept. 20, 2024, 8:18 p.m.
    Status: Identified
    Update: Sync Alerts were deleted from our database in the last 2 days. The cause has been identified, and we are working on restoring the deleted alerts.

Updates:

  • Time: Sept. 12, 2024, 12:06 a.m.
    Status: Resolved
    Update: The issue has been resolved.
  • Time: Sept. 11, 2024, 8:50 p.m.
    Status: Investigating
    Update: A subset of the previously affected syncs are now hitting "No function matches the given name and argument types" errors. It's primarily limited to advanced sync engine mirror syncs with no deletes. Investigation continues.
  • Time: Sept. 11, 2024, 7:23 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 11, 2024, 7 p.m.
    Status: Identified
    Update: Syncs empty unload batches have a chance of failing with either a "IO Error: No files found that match the pattern IGNORED_EMPTY_FILE" or a "Parquet Conversion Error". The issue has been identified and a fix is being released.

Updates:

  • Time: Sept. 6, 2024, 1:15 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 5, 2024, 7:44 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 5, 2024, 6:56 p.m.
    Status: Identified
    Update: We are seeing instances of Syncs failing with a message indicating "Parquet conversion failed." The problematic system has been identified and we are working to mitigate and resolve the issue as soon as possible.

Updates:

  • Time: Aug. 23, 2024, 7:15 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 23, 2024, 7:04 p.m.
    Status: Monitoring
    Update: Sync success rates have returned to expected levels. There is some delay in sync execution as we work through the backlog during the outage period. We are continuing to monitor
  • Time: Aug. 23, 2024, 6:48 p.m.
    Status: Identified
    Update: We have identified the likely root cause and are deploying a fix at this time
  • Time: Aug. 23, 2024, 6:42 p.m.
    Status: Identified
    Update: We have determined that the bug does not affect all syncs, nor does it cause records to be sent multiple times - this was a red herring. A high percentage of syncs are still failing, but there is not a correctness issue, so we are reenabling the sync engine globally so that syncs that are not affected by the issue can return to operation.
  • Time: Aug. 23, 2024, 5:58 p.m.
    Status: Identified
    Update: We have identified an issue which could cause records to be synced multiple times to destinations. Since this can affect the correctness of syncs for certain destinations, we have paused all syncs proactively until the issue can be diagnosed and resolved. We are continuing to investigate and are in the act of rolling back to a previous version of the sync engine.
  • Time: Aug. 23, 2024, 5:41 p.m.
    Status: Identified
    Update: Production sync execution has been paused while we investigate an issue

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Frequently Asked Questions - Census

Is there a Census outage?
The current status of Census is: Systems Active
Where can I find the official status page of Census?
The official status page for Census is here
How can I get notified if Census is down or experiencing an outage?
To get notified of any status changes to Census, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Census every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Census do?
Census provides a data activation platform for data-driven companies to access trustworthy data. Sign up for free.

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