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Is there an Ceros outage?

Ceros status: Systems Active

Last checked: 6 minutes ago

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Ceros outages and incidents

Outage and incident data over the last 30 days for Ceros.

There have been 0 outages or incidents for Ceros in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ceros

Outlogger tracks the status of these components for Xero:

Ceros Platform Active
File Export Active
File Import Active
User Access Active
Collecting Visitor Metrics Active
Displaying Visitor Metrics Active
Chartblocks Active
Google Analytics Active
Google Tag Manager Active
HubSpot Active
Marketo Active
Embedded Experiences Active
Live Experiences Active
Vanity Domains Active
Animations Active
Images Active
Interactions Active
Publishing Active
Studio Active
Text Active
Themes Active
Videos Active
Component Status
Active
Ceros Platform Active
File Export Active
File Import Active
User Access Active
Active
Collecting Visitor Metrics Active
Displaying Visitor Metrics Active
Active
Chartblocks Active
Google Analytics Active
Google Tag Manager Active
HubSpot Active
Marketo Active
Active
Embedded Experiences Active
Live Experiences Active
Vanity Domains Active
Active
Animations Active
Images Active
Interactions Active
Publishing Active
Studio Active
Text Active
Themes Active
Videos Active

Latest Ceros outages and incidents.

View the latest incidents for Ceros and check for official updates:

Updates:

  • Time: Dec. 15, 2023, 11:19 p.m.
    Status: Resolved
    Update: The issue with Cloudflare has been resolved and everything should be functioning correctly. Should you have any questions about this issue or continue to experience this issue, please email [email protected]
  • Time: Dec. 15, 2023, 10:47 p.m.
    Status: Monitoring
    Update: We are happy to report that Cloudflare has implemented a fix and is closely monitoring for any further issues. You can continue to monitor that progress here - https://www.cloudflarestatus.com/ Should you have any questions or continue to experience this issue, please email [email protected] Thank you for your patience.
  • Time: Dec. 15, 2023, 10:39 p.m.
    Status: Identified
    Update: We have identified an issue caused by Cloudflare which is preventing some users from being able to access the Ceros Studio. This issue is reliant on Cloudflare resolving the "increased rates of HTTP 5xx errors" issue, as discussed on the Cloudflare status page - https://www.cloudflarestatus.com. Some users have reported seeing "Connection Lost" errors while working in the studio. This does not impact published experiences. We will continue to provide updates on this as soon as they become available.

Updates:

  • Time: Nov. 4, 2023, 11:58 a.m.
    Status: Resolved
    Update: We are happy to report Cloudflare has resolved their infrastructure issues and all of their services are now fully online! As a result, all Ceros users should expect functionality of the Ceros Studio platform to return to normal. For more information on the Cloudflare outage, please review Cloudflare's postmortem here - https://blog.cloudflare.com/post-mortem-on-cloudflare-control-plane-and-analytics-outage/.
  • Time: Nov. 3, 2023, 12:25 p.m.
    Status: Monitoring
    Update: We have seen improved performance with users' ability to publish and update experiences however, Cloudflare continues to work on fully restoring their service so there may still be some degraded performance within Ceros Studio. We will continue to monitor the situation with CloudFlare and provide updates as they become available. In the meantime, you can also monitor CloudFlare's status through their status page - https://www.cloudflarestatus.com/
  • Time: Nov. 2, 2023, 5:46 p.m.
    Status: Identified
    Update: Cloudflare is continuing to work on a fix for this issue.
  • Time: Nov. 2, 2023, 4:48 p.m.
    Status: Identified
    Update: We have identified an issue caused by Cloudflare which is preventing users from publishing Ceros Studio experiences and updating experiences that have previously been published. This issue is reliant on Cloudflare resolving issues they are experiencing with their API, as discussed on the Cloudflare status page - https://www.cloudflarestatus.com. We will continue to provide updates on this as soon as they become available.

Updates:

  • Time: Aug. 2, 2023, 7:26 p.m.
    Status: Resolved
    Update: The issue that prevented some users from publishing experiences with icons has been fully resolved.
  • Time: Aug. 1, 2023, 8:31 p.m.
    Status: Monitoring
    Update: We are happy to report that we have implemented a fix for the issue preventing experiences from being published has been resolved! We are monitoring the fix to ensure everything is functioning as expected. Should you have any questions about this issue or continue to experience this issue, please email [email protected]. Thank you for your patience as we worked diligently to find a fix for this issue.
  • Time: Aug. 1, 2023, 8:14 p.m.
    Status: Investigating
    Update: We are urgently investigating reports of an issue that is preventing some users from publishing new experiences that utilize icons from the icon library. We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available.

Updates:

  • Time: June 14, 2023, 12:49 p.m.
    Status: Resolved
    Update: The AWS issue that caused a disruption of service with published experiences has been resolved.
  • Time: June 13, 2023, 8:47 p.m.
    Status: Monitoring
    Update: We are happy to report that AWS has corrected the issue that was causing a disruption of service with published experiences! We are monitoring the fix to ensure everything is functioning as expected. Should you have any questions about this issue or continue to experience this issue, please email [email protected].
  • Time: June 13, 2023, 7:24 p.m.
    Status: Identified
    Update: We have identified an Amazon Web Services (AWS) issue that is causing a disruption in service for published URLs. Because of this issue, we have taken Ceros into maintenance mode to prevent new URLs from being created until AWS corrects this issue. We apologize for any inconvenience this may have caused. We will continue to provide updates here as they become available.

Updates:

  • Time: June 8, 2023, 7:05 p.m.
    Status: Resolved
    Update: This issue that caused a disruption of service for the Ceros platform has been resolved.
  • Time: June 7, 2023, 7:09 p.m.
    Status: Monitoring
    Update: The issue that caused the Ceros admin to go down had been resolved. This issue stemmed from a momentary disruption of service from our hosting provider, Cloudflare. Please note that while users could not access the Ceros admin or previews, live URLs were not impacted and remained online during this outage. We apologize for any inconvenience this may have caused and we will continue to monitor the situation to ensure everything continues to function correctly.
  • Time: June 7, 2023, 6:57 p.m.
    Status: Investigating
    Update: We are urgently investigating reports of an issue that is causing Ceros to be offline. We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available.

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Frequently Asked Questions - Ceros

Is there a Ceros outage?
The current status of Ceros is: Systems Active
Where can I find the official status page of Ceros?
The official status page for Ceros is here
How can I get notified if Ceros is down or experiencing an outage?
To get notified of any status changes to Ceros, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Ceros every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Ceros do?
Ceros offers user-friendly tools and services for creating interactive content, enhancing customer engagement for businesses.