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Is there an Ceros outage?

Ceros status: Systems Active

Last checked: 4 minutes ago

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Ceros outages and incidents

Outage and incident data over the last 30 days for Ceros.

There have been 0 outages or incidents for Ceros in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ceros

Outlogger tracks the status of these components for Xero:

Ceros Platform Active
File Export Active
File Import Active
User Access Active
Collecting Visitor Metrics Active
Displaying Visitor Metrics Active
Chartblocks Active
Google Analytics Active
Google Tag Manager Active
HubSpot Active
Marketo Active
Embedded Experiences Active
Live Experiences Active
Vanity Domains Active
Animations Active
Images Active
Interactions Active
Publishing Active
Studio Active
Text Active
Themes Active
Videos Active
Component Status
Active
Ceros Platform Active
File Export Active
File Import Active
User Access Active
Active
Collecting Visitor Metrics Active
Displaying Visitor Metrics Active
Active
Chartblocks Active
Google Analytics Active
Google Tag Manager Active
HubSpot Active
Marketo Active
Active
Embedded Experiences Active
Live Experiences Active
Vanity Domains Active
Active
Animations Active
Images Active
Interactions Active
Publishing Active
Studio Active
Text Active
Themes Active
Videos Active

Latest Ceros outages and incidents.

View the latest incidents for Ceros and check for official updates:

Updates:

  • Time: March 27, 2023, 12:11 p.m.
    Status: Resolved
    Update: The issue causing the custom HTML within experience settings to be truncated has been resolved and everything should be functioning correctly. All impacted custom HTML has been restored. Should you have any questions about this issue or continue to experience this issue, please email [email protected].
  • Time: March 25, 2023, 10:57 p.m.
    Status: Monitoring
    Update: We are happy to report that we have implemented a fix for the issue causing custom HTML in experience settings to be truncated. We are monitoring the fix to ensure everything is functioning as expected. Should you have any questions about this issue or continue to experience this issue, please email [email protected]. Thank you for your patience as we worked diligently to find a fix for this issue.
  • Time: March 25, 2023, 8:08 p.m.
    Status: Identified
    Update: We have identified the cause of the issue causing the custom HTML within experience settings to be truncated and are working as quickly as possible to implement a fix. We will continue to provide updates here as soon as they become available.
  • Time: March 25, 2023, 6:48 p.m.
    Status: Investigating
    Update: While we investigate reports of an issue that is causing the custom HTML within experience settings to be truncated, the Ceros Studio will be put into maintenance mode. The Ceros Studio will not be accessible during this time. We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available.
  • Time: March 25, 2023, 6:40 p.m.
    Status: Investigating
    Update: We are urgently investigating reports of an issue that is causing the custom HTML within experience settings to be truncated. We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available.

Updates:

  • Time: June 17, 2022, 1:17 p.m.
    Status: Resolved
    Update: The issue causing our job processing disruption has been resolved and everything should be functioning correctly. Should you have any questions about this issue or continue to experience this issue, please email [email protected].
  • Time: June 16, 2022, 7:32 p.m.
    Status: Monitoring
    Update: We are happy to report that we have implemented a fix for the job processing issue. We are monitoring the fix to ensure everything is functioning as expected. Should you have any questions about this issue or continue to experience this issue, please email [email protected]. Thank you for your patience as we worked diligently to find a fix for this issue.
  • Time: June 16, 2022, 6:26 p.m.
    Status: Monitoring
    Update: We are happy to report that we have implemented a fix for the job processing issue. We are monitoring the fix to ensure everything is functioning as expected. Should you have any questions about this issue or continue to experience this issue, please email [email protected]. Thank you for your patience as we worked diligently to find a fix for this issue.
  • Time: June 16, 2022, 5:59 p.m.
    Status: Identified
    Update: We are currently experiencing a disruption with our job processing within the Ceros Studio. Operations such as publishing, experience copy, font uploading, etc. are unavailable. The admin, studio and previewer are fully operational otherwise. This does not affect already published experiences in any way. We apologize for any inconvenience this may have caused and we will provide further updates on this issue as they become available.

Updates:

  • Time: June 4, 2022, 11:16 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 3, 2022, 7:02 p.m.
    Status: Monitoring
    Update: We are happy to report that our CDN vendor have implemented a fix for the issue that was preventing updates from being reflected live immediately. You should begin to see the Ceros update functionality returning to normal. We are monitoring the fix to ensure everything is functioning as expected. Should you have any questions about this issue, please email [email protected].
  • Time: June 3, 2022, 4:51 p.m.
    Status: Identified
    Update: Our CDN vendor has identified and are actively working on fixing an issue that is preventing Ceros experiences from updating immediately upon clicking the update button. Updates will be made although they might take some time before you see them live until our CDN vendor is able to correct the issue. We apologize for any inconvenience this may have caused and we will provide further updates on this issue as they become available.

Updates:

  • Time: June 1, 2022, 2:50 p.m.
    Status: Resolved
    Update: We are happy to report that we have implemented a fix for the issue causing exporting Ceros Studio experiences! Should you have any questions about this issue or continue to experience this issue, please email [email protected]. Thank you for your patience as we worked diligently to find a fix for this issue.
  • Time: May 31, 2022, 3:34 p.m.
    Status: Monitoring
    Update: We are happy to report that we have implemented a fix for the issue causing exporting Ceros Studio experiences! We are monitoring the fix to ensure everything is functioning as expected. Should you have any questions about this issue or continue to experience this issue, please email [email protected]. Thank you for your patience as we worked diligently to find a fix for this issue.
  • Time: May 31, 2022, 2:47 p.m.
    Status: Investigating
    Update: We are urgently investigating reports of an issue that is preventing users from exporting Ceros Studio experiences. We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available.

Updates:

  • Time: April 27, 2022, 8:10 p.m.
    Status: Resolved
    Update: The issue causing users to receive 503 errors when trying to sign into Ceros Studio and other error messages for users who were already signed in has been resolved. Should you have any questions regarding this issue, please email [email protected].
  • Time: April 26, 2022, 8:16 p.m.
    Status: Monitoring
    Update: We are happy to let you know that we have implemented a fix that was causing the errors users were experiencing earlier today. The Ceros Studio platform has been taken out of maintenance mode and is now accessible to all users. We again want to apologize for any inconvenience this may have caused and appreciate your patience as we worked diligently to find a solution. We are monitoring the fix to ensure everything is functioning as expected. Should you have any questions about this issue or continue to experience this issue, please email [email protected]. Thank you for your patience as we worked diligently to find a fix for this issue.
  • Time: April 26, 2022, 6:02 p.m.
    Status: Investigating
    Update: The Ceros Studio platform has been placed into maintenance mode while we continue to investigate the issue causing these errors. During this time, the Ceros Studio platform will not be accessible. All published experiences will remain live while the Ceros Studio platform is in maintenance mode. We apologize for any inconvenience this may have caused and appreciate your patience as we look into what is causing this issue.
  • Time: April 26, 2022, 5:44 p.m.
    Status: Investigating
    Update: The Ceros Studio platform has been placed into maintenance mode while we continue to investigate the issue causing these errors. During this time, the Ceros Studio platform will not be accessible. We apologize for any inconvenience this may have caused and appreciate your patience as we look into what is causing this issue.
  • Time: April 26, 2022, 5:26 p.m.
    Status: Investigating
    Update: We are urgently investigating reports of an issue that is causing users to receive 503 errors and other error messages that users are receiving when signing in and/or working within the Ceros Studio platform. We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available. In the meantime, please note that some users have had success accessing Ceros Studio after clearing their cookies and cache. We cannot guarantee that this will resolve the issue for all users, but it may help some gain access to Ceros Studio to continue their work.

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Frequently Asked Questions - Ceros

Is there a Ceros outage?
The current status of Ceros is: Systems Active
Where can I find the official status page of Ceros?
The official status page for Ceros is here
How can I get notified if Ceros is down or experiencing an outage?
To get notified of any status changes to Ceros, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Ceros every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Ceros do?
Ceros offers user-friendly tools and services for creating interactive content, enhancing customer engagement for businesses.

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