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Is there an Ceros outage?

Ceros status: Systems Active

Last checked: 5 minutes ago

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Ceros outages and incidents

Outage and incident data over the last 30 days for Ceros.

There have been 0 outages or incidents for Ceros in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Ceros

Outlogger tracks the status of these components for Xero:

Ceros Platform Active
File Export Active
File Import Active
User Access Active
Collecting Visitor Metrics Active
Displaying Visitor Metrics Active
Chartblocks Active
Google Analytics Active
Google Tag Manager Active
HubSpot Active
Marketo Active
Embedded Experiences Active
Live Experiences Active
Vanity Domains Active
Animations Active
Images Active
Interactions Active
Publishing Active
Studio Active
Text Active
Themes Active
Videos Active
Component Status
Active
Ceros Platform Active
File Export Active
File Import Active
User Access Active
Active
Collecting Visitor Metrics Active
Displaying Visitor Metrics Active
Active
Chartblocks Active
Google Analytics Active
Google Tag Manager Active
HubSpot Active
Marketo Active
Active
Embedded Experiences Active
Live Experiences Active
Vanity Domains Active
Active
Animations Active
Images Active
Interactions Active
Publishing Active
Studio Active
Text Active
Themes Active
Videos Active

Latest Ceros outages and incidents.

View the latest incidents for Ceros and check for official updates:

Updates:

  • Time: Dec. 18, 2021, 5:21 p.m.
    Status: Resolved
    Update: We are happy to report that we have upgraded Ceros to use a new server with the updated log4j library. This means there are no remaining vulnerabilites for Ceros analytics and they are now back online. You should now be able to review the data collected while analytics was in maintenance mode and you will see analytics reported normally moving forward. Should you have any questions about this upgrade, please email mailto:[email protected].
  • Time: Dec. 15, 2021, 6:13 p.m.
    Status: Identified
    Update: In an effort to protect Ceros systems against the log4j vulnerability, we will be applying a patch to our analytics infrastructure. While we have not seen any evidence of Ceros systems being compromised, we are utilizing a sub-processor for Ceros analytics. As part of our remediation plans, we will be putting our analytics into maintenance mode while we work on releasing a patch to mitigate the vulnerability. During this time, users will be able to access Ceros and no event data will be lost however, new data will not be seen in Ceros analytics until after the maintenance period has concluded and the log4j vulnerability has been resolved. Please stay tuned to the status page for further updates as they become available and please feel free to email [email protected] should you have any questions.

Updates:

  • Time: Dec. 15, 2021, 4:27 p.m.
    Status: Resolved
    Update: AWS has resolved their connectivity issues and all Ceros users should now be able to sign into the platform.
  • Time: Dec. 15, 2021, 4:16 p.m.
    Status: Monitoring
    Update: We are happy to report that we are seeing signs of recovery as users are beginning to be able to log into the Ceros platform once again. AWS has posted an update on their status page noting they have taken steps to restore connectivity and are seeing signs of recovery as well. We will continue to monitor the situation and will provide another update as soon as possible.
  • Time: Dec. 15, 2021, 4:02 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is preventing users from signing into the Ceros platform. This issue appears to be related to an AWS connectivity issue which is impacting platforms beyond Ceros. We will provide updates to our status page as they become available. Please note that this could also impact authentication of password-protected experiences as well.

Updates:

  • Time: Dec. 8, 2021, 2:15 a.m.
    Status: Resolved
    Update: We are happy to report that AWS has resolved their issues and the Ceros platform is back online! We appreciate your patience while waiting for this AWS issue to be corrected. Should you have any questions about this incident, please email [email protected].
  • Time: Dec. 7, 2021, 7:18 p.m.
    Status: Monitoring
    Update: We are continuing to monitor the ongoing issues with AWS that was causing intermittent issues previewing and publishing Ceros experiences. Please note that experiences that were previously published should not be impacted but some newer experiences might not render properly. As a temporary solution for the preview and publishing issues, we have put the Ceros platform into maintenance mode. This will prevent users from publishing content that could experience additional issues. Please note, while in maintenance mode, chat support will be taken offline. Should you have any questions during this time, please email [email protected]. Please also feel free to review the AWS status page for ongoing updates as well - https://status.aws.amazon.com/.
  • Time: Dec. 7, 2021, 7:17 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Dec. 7, 2021, 6:31 p.m.
    Status: Monitoring
    Update: We are continuing to monitor the ongoing issues with AWS that are causing intermittent issues previewing and publishing Ceros experiences. Some users previously reported an issue loading Studio which has since resolved however, the preview and publishing issues remain. Please note that experiences that were previously published should not be impacted but some newer experiences might not render properly. As a temporary solution for the preview and publishing issues, we have put the Ceros platform into maintenance mode. This will prevent users from previewing and publishing to avoid additional issues from occurring. Please note, while in maintenance mode, chat support will be taken offline. Should you have any questions during this time, please email [email protected]. Please also feel free to review the AWS status page for ongoing updates as well - https://status.aws.amazon.com/.
  • Time: Dec. 7, 2021, 4:35 p.m.
    Status: Identified
    Update: We are aware of an issue with AWS, our hosting provider, which is causing intermittent issues some users might be experiencing when previewing and publishing Ceros content. We will continue to monitor the situation with AWS and will provide updates as they become available. You may also keep tabs on the AWS Management Console issue on the AWS status page - https://status.aws.amazon.com/.

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Frequently Asked Questions - Ceros

Is there a Ceros outage?
The current status of Ceros is: Systems Active
Where can I find the official status page of Ceros?
The official status page for Ceros is here
How can I get notified if Ceros is down or experiencing an outage?
To get notified of any status changes to Ceros, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Ceros every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Ceros do?
Ceros offers user-friendly tools and services for creating interactive content, enhancing customer engagement for businesses.

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