ChannelApe outages and incidents
Outage and incident data over the last 30 days for ChannelApe.
There have been 0 outages or incidents for ChannelApe in the last 30 days.
Severity Breakdown:
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Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API | Active |
| App | Active |
| MFT | Active |
| Reporting | Active |
| Scheduled jobs | Active |
Latest ChannelApe outages and incidents.
View the latest incidents for ChannelApe and check for official updates:
Network Disruption
Description: We've noticed an increased amount of network latency from 3:15a to 5:45a. Our site reliability team has focused on improving the latency and ensuring optimal performance.
Status: Resolved
Impact: Minor | Started At: May 30, 2024, 7 a.m.
Updates:
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Time: May 30, 2024, 10:05 a.m.Status: ResolvedUpdate: We've noticed an increased amount of network latency from 3:15a to 5:45a. Our site reliability team has focused on improving the latency and ensuring optimal performance.
Reporting backlog
Description: Confirming this has been solid for a few hours now. We expect this to be resolved.
Status: Resolved
Impact: Minor | Started At: March 22, 2024, 2:06 p.m.
Updates:
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Time: March 22, 2024, 6:45 p.m.Status: ResolvedUpdate: Confirming this has been solid for a few hours now. We expect this to be resolved.
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Time: March 22, 2024, 6:10 p.m.Status: MonitoringUpdate: Our cloud provider identified an issue in their ETL service. This should be resolved for everyone, and we'll continue to monitor.
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Time: March 22, 2024, 2:08 p.m.Status: InvestigatingUpdate: We are continuing to investigate this issue.
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Time: March 22, 2024, 2:06 p.m.Status: InvestigatingUpdate: We noticed that around 4am EST data in our reporting engine isn't updating as quickly as it should. We are reviewing our ETL pipelines and expect to have resolution shortly.
Elevated Sync Inventory API Errors
Description: We experienced an elevated level of Sync Inventory API errors for a subset of customers between 02/27 08:00 UTC and 11:40 UTC. This issue has now been fully resolved, and all services are operating normally. We apologize for any inconvenience caused and have taken steps to enhance our monitoring systems to prevent similar incidents in the future.
Status: Resolved
Impact: Minor | Started At: Feb. 7, 2024, 8 a.m.
Updates:
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Time: Feb. 7, 2024, 12:21 p.m.Status: ResolvedUpdate: We experienced an elevated level of Sync Inventory API errors for a subset of customers between 02/27 08:00 UTC and 11:40 UTC. This issue has now been fully resolved, and all services are operating normally. We apologize for any inconvenience caused and have taken steps to enhance our monitoring systems to prevent similar incidents in the future.
Intermittent Loading Issues with Inventory Reports
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Feb. 5, 2024, 9:41 p.m.
Updates:
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Time: Feb. 6, 2024, 2:40 a.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Feb. 6, 2024, 2:34 a.m.Status: MonitoringUpdate: A fix has been implemented and we are monitoring the results.
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Time: Feb. 5, 2024, 10:17 p.m.Status: IdentifiedUpdate: The issue has been identified and a fix is being implemented.
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Time: Feb. 5, 2024, 9:41 p.m.Status: InvestigatingUpdate: We are currently looking into sporadic errors when loading inventory reports. No other parts of the app are impacted.
Webapp Reporting Errors
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Jan. 8, 2024, 8:36 p.m.
Updates:
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Time: Jan. 8, 2024, 9:53 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Jan. 8, 2024, 9:37 p.m.Status: MonitoringUpdate: A fix has been implemented and we are monitoring the results.
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Time: Jan. 8, 2024, 9:12 p.m.Status: IdentifiedUpdate: The issue has been identified and a fix is being implemented.
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Time: Jan. 8, 2024, 8:36 p.m.Status: InvestigatingUpdate: We are currently investigating increased errors from our web application. It doesn't appear that any automated processes have been affected.
