ChannelApe outages and incidents
Outage and incident data over the last 30 days for ChannelApe.
There have been 0 outages or incidents for ChannelApe in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for ChannelApe
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API | Active |
| App | Active |
| MFT | Active |
| Reporting | Active |
| Scheduled jobs | Active |
Latest ChannelApe outages and incidents.
View the latest incidents for ChannelApe and check for official updates:
Stale Reports
Description: We deployed a fix for omnisearch in the app. All reports should now be loading as well. This completes all unplanned maintenance & a business intelligence upgrade which should add a benefit of some faster reports loading time.
Status: Resolved
Impact: Major | Started At: Feb. 20, 2023, 3:30 p.m.
Updates:
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Time: Feb. 22, 2023, 1:14 p.m.Status: ResolvedUpdate: We deployed a fix for omnisearch in the app. All reports should now be loading as well. This completes all unplanned maintenance & a business intelligence upgrade which should add a benefit of some faster reports loading time.
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Time: Feb. 22, 2023, 5 a.m.Status: MonitoringUpdate: A fix has been implemented for the stale reports. We are still working on a fix for omnisearch.
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Time: Feb. 21, 2023, 9 p.m.Status: IdentifiedUpdate: In addition to missing data in some reports, we are also seeing errors with omnisearch. We are still working towards resolution.
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Time: Feb. 21, 2023, 4:04 p.m.Status: IdentifiedUpdate: Most reports have been restored but we are still working on missing data in a few others.
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Time: Feb. 21, 2023, 6:04 a.m.Status: IdentifiedUpdate: Replication is still ongoing. We expect recovery in the next few hours.
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Time: Feb. 21, 2023, 2:55 a.m.Status: IdentifiedUpdate: We are still waiting on our replication tasks to complete. We expect full recovery soon.
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Time: Feb. 20, 2023, 8:13 p.m.Status: IdentifiedUpdate: We have implemented a fix and are starting to see some recovery.
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Time: Feb. 20, 2023, 6:37 p.m.Status: IdentifiedUpdate: We are continuing to work on a fix for this issue.
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Time: Feb. 20, 2023, 3:35 p.m.Status: IdentifiedUpdate: The issue has been identified and a fix is being implemented.
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Time: Feb. 20, 2023, 3:30 p.m.Status: InvestigatingUpdate: We are currently investigate reports returning with stale data.
Investigating Increased API Error Rates from Certain Endpoints
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Feb. 10, 2023, 11:31 a.m.
Updates:
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Time: Feb. 10, 2023, 12:01 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Feb. 10, 2023, 11:57 a.m.Status: MonitoringUpdate: A fix has been implemented and we are monitoring the results.
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Time: Feb. 10, 2023, 11:56 a.m.Status: IdentifiedUpdate: The issue has been identified and a fix is being implemented.
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Time: Feb. 10, 2023, 11:31 a.m.Status: InvestigatingUpdate: We are currently investigating this issue.
Our cloud hosting provider is experiencing increased API error rates.
Description: While our cloud hosting provider is still experiencing an outage at this time, we've been operating without issues on secondary redundant services for the last two hours so we're resolving the incident.
Status: Resolved
Impact: Minor | Started At: Aug. 24, 2022, 10:47 p.m.
Updates:
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Time: Aug. 25, 2022, 2:55 a.m.Status: ResolvedUpdate: While our cloud hosting provider is still experiencing an outage at this time, we've been operating without issues on secondary redundant services for the last two hours so we're resolving the incident.
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Time: Aug. 25, 2022, 12:14 a.m.Status: MonitoringUpdate: Our core hosting provider is still struggling to resolve their underlying issues, but we've triggered out redudancy plan and failed over to our secondary provider which has restored full ChannelApe service. We will continue to monitor for a few hours, but will leave running on secondary services for foreseeable future.
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Time: Aug. 24, 2022, 11:41 p.m.Status: MonitoringUpdate: Our cloud hosting provider expects to begin observing signs of recovery beginning at 4:20 PM PDT.
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Time: Aug. 24, 2022, 10:47 p.m.Status: InvestigatingUpdate: Our cloud hosting provider is experiencing increased API error rates affecting scheduled jobs and thus reporting downstream.
Scheduled Actions
Description: Jobs are running successfully and executing faster than before maintenance.
Status: Resolved
Impact: Minor | Started At: June 15, 2022, 10:35 p.m.
Updates:
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Time: June 16, 2022, 12:22 a.m.Status: ResolvedUpdate: Jobs are running successfully and executing faster than before maintenance.
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Time: June 15, 2022, 11:30 p.m.Status: IdentifiedUpdate: We are increasing capacity to expedite the load from maintenance and expect to be back to normal job runtimes shortly.
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Time: June 15, 2022, 10:35 p.m.Status: IdentifiedUpdate: We found that some of our scheduled actions are slowed due to some routine database maintenance for scheduled jobs. We found the root cause and are actively remediating.
Increased API Error Rates
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Dec. 21, 2021, 1:18 p.m.
Updates:
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Time: Dec. 21, 2021, 1:47 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Dec. 21, 2021, 1:18 p.m.Status: InvestigatingUpdate: We are currently investigating this issue.
