Is there an Chargebee outage?
Chargebee status: Systems Active
Last checked: 3 minutes ago
Get notified about any outages, downtime or incidents for Chargebee and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 3 minutes ago
Get notified about any outages, downtime or incidents for Chargebee and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Chargebee.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API Endpoints | Active |
| API (AU) | Active |
| API (EU) | Active |
| API (US) | Active |
| Chargebee Receivables | Active |
| Receivables API | Active |
| Receivables UI | Active |
| Chargebee Retention | Active |
| Customer Portal | Active |
| Retention API | Active |
| Chargebee RevRec | Active |
| Accounting Services | Active |
| Reporting and Analytics | Active |
| RevRec Portal | Active |
| Chargebee UI | Active |
| Admin Console (AU) | Active |
| Admin Console (EU) | Active |
| Admin Console (US) | Active |
| Checkout | Active |
| Checkout (AU) | Active |
| Checkout (EU) | Active |
| Checkout (US) | Active |
| Email Notifications | Active |
| Email Notifications (AU) | Active |
| Email Notifications (EU) | Active |
| Email Notifications (US) | Active |
| Identity and Access Management | Active |
| IAM (AU) | Active |
| IAM (EU) | Active |
| IAM (US) | Active |
| Mobile Subscriptions | Active |
| Apple Store | Active |
| Google Play | Active |
| Payment Gateway Processing | Active |
| Adyen | Active |
| Authorize.net | Active |
| Bambora | Active |
| Bank of America | Active |
| BluePay | Active |
| BlueSnap | Active |
| Braintree Gateway API | Active |
| Chargebee Test Gateway (AU) | Active |
| Chargebee Test Gateway (EU) | Active |
| Chargebee Test Gateway (US) | Active |
| Checkout.com | Active |
| Cybersource EU | Active |
| Elavon | Active |
| eWay Rapid | Active |
| Global Payments | Active |
| GoCardless | Active |
| Mollie | Active |
| Moneris | Active |
| NMI Payment Gateway | Active |
| payFURL Platform | Active |
| Paymill | Active |
| PayPal Payment Services | Active |
| Pin Payments | Active |
| QuickBooks Payments | Active |
| Razorpay | Active |
| Sage Pay | Active |
| Spreedly Core Secondary API | Active |
| Spreedly Core Transactional API | Active |
| Stripe API | Active |
| Worldpay | Active |
| Reports And Analytics | Active |
| Dashboard (AU) | Active |
| Dashboard (EU) | Active |
| Dashboard (US) | Active |
| Self-Serve Portal | Active |
| Self-Serve Portal (AU) | Active |
| Self-Serve Portal (EU) | Active |
| Self-Serve Portal (US) | Active |
| Third Party Integrations | Active |
| Anrok | Active |
| Avalara | Active |
| HubSpot | Active |
| HubSpot Quote-to-Cash | Active |
| Oracle NetSuite | Active |
| Pipedrive | Active |
| QuickBooks | Active |
| Sage Intacct | Active |
| Salesforce | Active |
| Slack Apps/Integrations/APIs | Active |
| TaxJar | Active |
| VAT Information Exchange System (VIES) | Active |
| Vertex | Active |
| Xero | Active |
| Webhooks | Active |
| Webhooks (AU) | Active |
| Webhooks (EU) | Active |
| Webhooks (US) | Active |
View the latest incidents for Chargebee and check for official updates:
Description: **Incident Summary:** On July 30, 2024, merchants in the AU region encountered difficulties accessing the Entitlements section of their live sites. The affected API endpoints returned a "Bad Input" error with the message: "Invalid input parameter values." This issue disrupted the retrieval of features and entitlements. **Root Cause:** The root cause of the incident was traced back to a recent system update that altered the encoding and decoding processes for input parameters, aiming to accommodate special characters. Unfortunately, the update introduced an unforeseen issue where the system failed to correctly decode these encoded parameters. As a result, the API returned "Invalid input parameter values" errors when processing numeric or Boolean input. The faulty decoding mechanism was unable to handle these types of encoded values, causing valid inputs to be rejected. **Services Impacted:** This issue affected API calls related to fetching features and entitlements, impacting both API and UI users. The problem was confined to the live environment in the AU region, while the other regions \(US, EU and Test sites\) remained unaffected. **Steps Taken & Future Actions:** We have fixed the decoding issue permanently, ensuring all encoded input parameters are correctly decoded during API processing. Additionally, we have enhanced validation processes to guarantee that the encoding-decoding mechanism functions properly across all input types, including numeric, Boolean, and special characters.
Status: Postmortem
Impact: Minor | Started At: July 30, 2024, 3:23 a.m.
Description: We have resolved the 500 error responses on the Subscription UI Page. The issue occurred due to recent changes, which have been reverted. We apologize for any inconvenience this may have caused. Please note that there was no impact on the US and EU Live sites.
Status: Resolved
Impact: Minor | Started At: July 25, 2024, 12:55 p.m.
Description: The affected IP addresses have been unblocked by VIES, thus restoring the validation services. We will continue to monitor the VAT validation workflow to ensure consistent performance. We apologize for any inconvenience caused.
Status: Resolved
Impact: Minor | Started At: July 19, 2024, 8:43 a.m.
Description: We have confirmed that the Avalara tax calculation service is working as expected, with no errors observed. According to Avalara's official status page, all systems are operating normally. Therefore, we are resolving the incident.
Status: Resolved
Impact: Minor | Started At: July 19, 2024, 7:31 a.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: July 17, 2024, 10 a.m.
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