Is there an Chargebee outage?
Chargebee status: Systems Active
Last checked: 32 seconds ago
Get notified about any outages, downtime or incidents for Chargebee and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 32 seconds ago
Get notified about any outages, downtime or incidents for Chargebee and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Chargebee.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API Endpoints | Active |
| API (AU) | Active |
| API (EU) | Active |
| API (US) | Active |
| Chargebee Receivables | Active |
| Receivables API | Active |
| Receivables UI | Active |
| Chargebee Retention | Active |
| Customer Portal | Active |
| Retention API | Active |
| Chargebee RevRec | Active |
| Accounting Services | Active |
| Reporting and Analytics | Active |
| RevRec Portal | Active |
| Chargebee UI | Active |
| Admin Console (AU) | Active |
| Admin Console (EU) | Active |
| Admin Console (US) | Active |
| Checkout | Active |
| Checkout (AU) | Active |
| Checkout (EU) | Active |
| Checkout (US) | Active |
| Email Notifications | Active |
| Email Notifications (AU) | Active |
| Email Notifications (EU) | Active |
| Email Notifications (US) | Active |
| Identity and Access Management | Active |
| IAM (AU) | Active |
| IAM (EU) | Active |
| IAM (US) | Active |
| Mobile Subscriptions | Active |
| Apple Store | Active |
| Google Play | Active |
| Payment Gateway Processing | Active |
| Adyen | Active |
| Authorize.net | Active |
| Bambora | Active |
| Bank of America | Active |
| BluePay | Active |
| BlueSnap | Active |
| Braintree Gateway API | Active |
| Chargebee Test Gateway (AU) | Active |
| Chargebee Test Gateway (EU) | Active |
| Chargebee Test Gateway (US) | Active |
| Checkout.com | Active |
| Cybersource EU | Active |
| Elavon | Active |
| eWay Rapid | Active |
| Global Payments | Active |
| GoCardless | Active |
| Mollie | Active |
| Moneris | Active |
| NMI Payment Gateway | Active |
| payFURL Platform | Active |
| Paymill | Active |
| PayPal Payment Services | Active |
| Pin Payments | Active |
| QuickBooks Payments | Active |
| Razorpay | Active |
| Sage Pay | Active |
| Spreedly Core Secondary API | Active |
| Spreedly Core Transactional API | Active |
| Stripe API | Active |
| Worldpay | Active |
| Reports And Analytics | Active |
| Dashboard (AU) | Active |
| Dashboard (EU) | Active |
| Dashboard (US) | Active |
| Self-Serve Portal | Active |
| Self-Serve Portal (AU) | Active |
| Self-Serve Portal (EU) | Active |
| Self-Serve Portal (US) | Active |
| Third Party Integrations | Active |
| Anrok | Active |
| Avalara | Active |
| HubSpot | Active |
| HubSpot Quote-to-Cash | Active |
| Oracle NetSuite | Active |
| Pipedrive | Active |
| QuickBooks | Active |
| Sage Intacct | Active |
| Salesforce | Active |
| Slack Apps/Integrations/APIs | Active |
| TaxJar | Active |
| VAT Information Exchange System (VIES) | Active |
| Vertex | Active |
| Xero | Active |
| Webhooks | Active |
| Webhooks (AU) | Active |
| Webhooks (EU) | Active |
| Webhooks (US) | Active |
View the latest incidents for Chargebee and check for official updates:
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: July 11, 2024, 5:29 a.m.
Description: **Incident Summary:** The Account Hierarchy feature experienced an interruption, resulting in customers facing difficulties accessing the Account Hierarchy Dashboard. This interruption affected the ability of customers to manage and view their account hierarchies. **Business Impact:** Customers were unable to manage and view their account hierarchies due to the interruption. We have identified the affected customers and communicated the next steps to them. **Root Cause:** The root cause was traced back to a recent migration performed by Chargebee. This migration inadvertently caused conflicts with the processing capabilities of the Account Hierarchy service leading to a feature lock on the service. **Steps Taken & Way Forward:** The feature settings were manually updated for all the impacted customers, restoring the functionality of the Account Hierarchy feature. To prevent similar issues in the future, the erroneous behaviour has been fixed, and similar workflows will be tested in the automation suite. Additionally, entitlements import functionality is being implemented to avoid service disruptions from migrations.
Status: Postmortem
Impact: Minor | Started At: July 5, 2024, 3:28 p.m.
Description: Between 11:43 UTC and 11:47 UTC, we experienced intermittent API service degradation in the US region due to server timeout issues. We apologize for any inconvenience. Note – This event occurred on TEST sites, no LIVE sites were impacted.
Status: Resolved
Impact: Minor | Started At: July 3, 2024, 1:30 p.m.
Description: We discovered an issue where expired coupons on active subscriptions were being incorrectly removed during any modifications, such as adding new coupons or add-ons via UI. The change has been reverted, restoring the correct behaviour. We apologize for any inconvenience caused.
Status: Resolved
Impact: Minor | Started At: July 1, 2024, 1:32 p.m.
Description: We experienced intermittent API service interruption on Jun 30th 2024, between 13:33 and 13:35 UTC. This disruption was due to an issue on the AWS platform, leading to an unexpected increase in API failures in the US region. Please note that the impact was very minimal, We apologize for any inconvenience caused.
Status: Resolved
Impact: Minor | Started At: June 30, 2024, 2:42 p.m.
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