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Is there an Check outage?

Check status: Systems Active

Last checked: 9 minutes ago

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Check outages and incidents

Outage and incident data over the last 30 days for Check.

There have been 0 outages or incidents for Check in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Check

Outlogger tracks the status of these components for Xero:

API Active
Console Active
Onboard Active
Payments Active
Component Status
API Active
Console Active
Onboard Active
Payments Active

Latest Check outages and incidents.

View the latest incidents for Check and check for official updates:

Updates:

  • Time: Jan. 27, 2023, 10:04 p.m.
    Status: Resolved
    Update: After confirming the successful landing of funds within several more of the impacted accounts, we are now marking this issue as Resolved. If you have any questions related to this incident, please contact our Support team via the Support Portal in Console. Again, we sincerely apologize for this payments delay. We know how important timely and accurate payments are to you and your customers. We will be conducting Root Cause Analysis to gather a more thorough explanation of this incident and future remediation.
  • Time: Jan. 27, 2023, 9:19 p.m.
    Status: Monitoring
    Update: Several employee and contractor accounts that were impacted by today’s payments delay have now received funds. This confirms that the ACH file has been processed and Direct Deposits will be posted by 5pm local time. We will continue to monitor this issue but at this time, we expect it to be resolved. We will follow up again at 5pm ET.
  • Time: Jan. 27, 2023, 7:05 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Jan. 27, 2023, 7:04 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Jan. 27, 2023, 3:48 p.m.
    Status: Monitoring
    Update: We have confirmed our ACH file has been received. All Direct Deposits dated for today will be posted by the bank and funds will be posted at 5pm local time. Please notify your clients of this expectation. While this should resolve the issue and remit payments to affected employees, we will continue to monitor to confirm that the payments successfully land in accounts. We sincerely apologize for this delay. Nothing is more important to Check than timely and accurate payments. We will be conducting a Root Cause Analysis over the coming few days that will contain a more thorough explanation of this incident and future remediation.
  • Time: Jan. 27, 2023, 2:47 p.m.
    Status: Investigating
    Update: We have isolated the issue to one of our banking providers and are actively investigating root cause and resolution paths with that provider. We are simultaneously exploring other means to send employee payments today. We remain confident that employee payments will land today. We will send an updated status within the next hour or if we have meaningful updates to share in the interim.
  • Time: Jan. 27, 2023, 2:01 p.m.
    Status: Investigating
    Update: Brief update: You may notice that the status for these payments is currently Paid. Please disregard this status. These payments have still not landed and we are investigating both the issue as well as methods to get employees paid today.
  • Time: Jan. 27, 2023, 1:44 p.m.
    Status: Investigating
    Update: We are aware that employee payments have not landed this morning. We are investigating this with the highest degree of urgency. It is our goal to ensure that all impacted will receive payment today. We will send an updated status within the next hour.

Updates:

  • Time: Jan. 10, 2023, 8:24 p.m.
    Status: Resolved
    Update: This issue has been resolved as of 2:36pm ET. Check API experienced intermittent degraded performance today at 11:36amET (6 min), 12:19pmET (3 min), and 2:24pmET (12 min). We have taken immediate action to prevent similar disruptions going forward.
  • Time: Jan. 10, 2023, 7:59 p.m.
    Status: Monitoring
    Update: The issue has been identified and mitigated as of 2:36pmET. We will continue to monitor the Check API for any degraded performance. All impacted partners will now see immediate resolution.
  • Time: Jan. 10, 2023, 7:46 p.m.
    Status: Investigating
    Update: Check API is experiencing increased error rates and webhook delivery latency. Issue is under investigation.

Updates:

  • Time: Jan. 10, 2023, 8:24 p.m.
    Status: Resolved
    Update: This issue has been resolved as of 2:36pm ET. Check API experienced intermittent degraded performance today at 11:36amET (6 min), 12:19pmET (3 min), and 2:24pmET (12 min). We have taken immediate action to prevent similar disruptions going forward.
  • Time: Jan. 10, 2023, 7:59 p.m.
    Status: Monitoring
    Update: The issue has been identified and mitigated as of 2:36pmET. We will continue to monitor the Check API for any degraded performance. All impacted partners will now see immediate resolution.
  • Time: Jan. 10, 2023, 7:46 p.m.
    Status: Investigating
    Update: Check API is experiencing increased error rates and webhook delivery latency. Issue is under investigation.

Updates:

  • Time: Dec. 28, 2022, 11:09 p.m.
    Status: Resolved
    Update: We have continued seeing error rates return to normal and are making the incident as resolved. Check will conduct a postmortem and a root cause analysis will be provided on request. If you continue to experience issues, please reach out to [email protected].
  • Time: Dec. 28, 2022, 10:33 p.m.
    Status: Monitoring
    Update: A fix has been deployed and we are monitoring the results.
  • Time: Dec. 28, 2022, 10:26 p.m.
    Status: Investigating
    Update: We have identified an issue where companies that have marked some tax params as Applied For are unable to approve payrolls. Companies submitted for a start date of today will experience delays until the issue is resolved. We have identified the issue and are actively deploying a fix. We will provide another update within the next in 30 minutes.

Updates:

  • Time: Dec. 28, 2022, 11:09 p.m.
    Status: Resolved
    Update: We have continued seeing error rates return to normal and are making the incident as resolved. Check will conduct a postmortem and a root cause analysis will be provided on request. If you continue to experience issues, please reach out to [email protected].
  • Time: Dec. 28, 2022, 10:33 p.m.
    Status: Monitoring
    Update: A fix has been deployed and we are monitoring the results.
  • Time: Dec. 28, 2022, 10:26 p.m.
    Status: Investigating
    Update: We have identified an issue where companies that have marked some tax params as Applied For are unable to approve payrolls. Companies submitted for a start date of today will experience delays until the issue is resolved. We have identified the issue and are actively deploying a fix. We will provide another update within the next in 30 minutes.

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Frequently Asked Questions - Check

Is there a Check outage?
The current status of Check is: Systems Active
Where can I find the official status page of Check?
The official status page for Check is here
How can I get notified if Check is down or experiencing an outage?
To get notified of any status changes to Check, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Check every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Check do?
Check Technologies enables software platforms to create payroll businesses, boosting revenue and customer retention.