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Is there an Chili Piper outage?

Chili Piper status: Systems Active

Last checked: 6 minutes ago

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Chili Piper outages and incidents

Outage and incident data over the last 30 days for Chili Piper.

There have been 0 outages or incidents for Chili Piper in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Chili Piper

Outlogger tracks the status of these components for Xero:

Concierge Routing Active
Distro Active
Google Calendar Active
Google Cloud DNS Active
Google Cloud Storage Active
HubSpot CRM API Active
Salesforce API Active
Salesforce USA1 Active
Zoom Meetings Active
Zoom Web Portal Active
Booking Links Active
Calendar events Active
Chrome Extension Active
Dashboard Active
Email notifications & alerting Active
Instant Booker Active
Chat Active
ChiliCal Active
Component Status
Concierge Routing Active
Distro Active
Google Calendar Active
Google Cloud DNS Active
Google Cloud Storage Active
HubSpot CRM API Active
Salesforce API Active
Salesforce USA1 Active
Zoom Meetings Active
Zoom Web Portal Active
Active
Booking Links Active
Calendar events Active
Chrome Extension Active
Dashboard Active
Email notifications & alerting Active
Instant Booker Active
Active
Chat Active
ChiliCal Active

Latest Chili Piper outages and incidents.

View the latest incidents for Chili Piper and check for official updates:

Updates:

  • Time: Sept. 28, 2020, 2:02 p.m.
    Status: Resolved
    Update: The latest updates were pushed to the official extension as well and will be propagated automatically by Google. If you don't want to wait for the update, you can install the updated version by uninstalling, then reinstalling your current extension. Correct updated version is 2.27571
  • Time: Sept. 28, 2020, 12:30 p.m.
    Status: Monitoring
    Update: We identified the issue - the latest changes were not pushed to our regular extension due to a delay in Google's approval process. Please uninstall the current extension and use this one instead, which has the latest changes: https://chrome.google.com/webstore/detail/chili-piper-chrome-extens/jcdjdendjmkfndafkkomfelogbpoicfd?hl=en-US&authuser=2
  • Time: Sept. 28, 2020, 10:46 a.m.
    Status: Investigating
    Update: We are currently investigating an issue with the Chili Piper extension not inserting Suggested Times or booking links after clicking on Insert in Instant Booker. This is top priority, our developers are on it.

Updates:

  • Time: July 22, 2020, 9:15 a.m.
    Status: Resolved
    Update: Salesforce confirmed that the intermittent issue was caused by a third-party DNS provider. We are not seeing any other issues and Chili Piper loads as expected, so this incident is considered closed. Should you still see issues logging into SF, please try the workaround they advised here: https://trailblazer.salesforce.com/issues_view?id=a1p4V000001pvYaQAI
  • Time: July 22, 2020, 8:36 a.m.
    Status: Monitoring
    Update: The Salesforce login & integrations issues have been resolved by Salesforce and Chili Piper is working as expected, we are monitoring.
  • Time: July 22, 2020, 7:07 a.m.
    Status: Identified
    Update: Salesforce identified the issue as occurring intermittently for a subset of customers in the APAC and NA region. Their team is investigating - https://status.salesforce.com/generalmessages/510. We will keep updating you with the latest info.
  • Time: July 22, 2020, 6:37 a.m.
    Status: Identified
    Update: Salesforce is experiencing issues and logging in via Chili Piper & creating leads and events are affected. We are investigating.

Updates:

  • Time: July 22, 2020, 9:15 a.m.
    Status: Resolved
    Update: Salesforce confirmed that the intermittent issue was caused by a third-party DNS provider. We are not seeing any other issues and Chili Piper loads as expected, so this incident is considered closed. Should you still see issues logging into SF, please try the workaround they advised here: https://trailblazer.salesforce.com/issues_view?id=a1p4V000001pvYaQAI
  • Time: July 22, 2020, 8:36 a.m.
    Status: Monitoring
    Update: The Salesforce login & integrations issues have been resolved by Salesforce and Chili Piper is working as expected, we are monitoring.
  • Time: July 22, 2020, 7:07 a.m.
    Status: Identified
    Update: Salesforce identified the issue as occurring intermittently for a subset of customers in the APAC and NA region. Their team is investigating - https://status.salesforce.com/generalmessages/510. We will keep updating you with the latest info.
  • Time: July 22, 2020, 6:37 a.m.
    Status: Identified
    Update: Salesforce is experiencing issues and logging in via Chili Piper & creating leads and events are affected. We are investigating.

Updates:

  • Time: July 8, 2020, 1:42 p.m.
    Status: Resolved
    Update: The incident has been resolved and the CP icon now displays Gmail & Salesforce and Instant Booker now loads as expected. Make sure to reload the page before launching Instant Booker.
  • Time: July 8, 2020, 12:41 p.m.
    Status: Identified
    Update: We have identified the root cause and we have a fix pending very soon. We will keep you updated once the fix is deployed.
  • Time: July 8, 2020, 8:22 a.m.
    Status: Investigating
    Update: We are seeing issues with the Chrome extension not populating in Gmail and Salesforce and the Instant Booker not loading. Our engineers are investigating.

Updates:

  • Time: July 8, 2020, 1:42 p.m.
    Status: Resolved
    Update: The incident has been resolved and the CP icon now displays Gmail & Salesforce and Instant Booker now loads as expected. Make sure to reload the page before launching Instant Booker.
  • Time: July 8, 2020, 12:41 p.m.
    Status: Identified
    Update: We have identified the root cause and we have a fix pending very soon. We will keep you updated once the fix is deployed.
  • Time: July 8, 2020, 8:22 a.m.
    Status: Investigating
    Update: We are seeing issues with the Chrome extension not populating in Gmail and Salesforce and the Instant Booker not loading. Our engineers are investigating.

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Frequently Asked Questions - Chili Piper

Is there a Chili Piper outage?
The current status of Chili Piper is: Systems Active
Where can I find the official status page of Chili Piper?
The official status page for Chili Piper is here
How can I get notified if Chili Piper is down or experiencing an outage?
To get notified of any status changes to Chili Piper, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Chili Piper every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Chili Piper do?
Chili Piper automates appointment scheduling for sales teams, converting inbound leads into qualified meetings with ease.

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